All unwanted items must be returned to a French Connection retail store* with valid proof of purchase, and in an unused and fully resalable condition. This does not affect your statutory right to a refund, repair or replacement in respect of items which are faulty, or not as described.
Full Answer
How do I return an item to French Connection?
French Connection has gone paperless. You can now return your items to us quick and easy via our Returns Portal (*). Simply enter your order number and all required data to identify you in the fields provided, select your preferred return option, submit your request and post your package back to us using the option selected.
How long does it take for French Connection to process returns?
[5] French Connection is not liable for the in-transit damage or loss of products returned by post to French Connection Online Returns. French Connection recommends that you only use post services with insurance and tracking. Please allow two (2) weeks for your return to be processed once received by French Connection Online returns.
Can I Return my purchase for an exchange or refund?
You can return your purchase for an exchange or refund under this Returns Policy if: (We have temporarily extended our return and exchange policy from 14 days to 30 days for purchases made both in-store and online) You supply the store receipt/tax invoice or online order confirmation email as proof of purchase
Is French Connection liable for in-transit damage or loss?
[5] French Connection is not liable for the in-transit damage or loss of products returned by post to French Connection Online Returns. French Connection recommends that you only use post services with insurance and tracking.
What is your return/exchange policy?
Return policies are the rules a retailer creates to manage how customers return and exchange unwanted merchandise they purchased. A return policy tells customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted.
Can you return something you ordered online?
Most online stores will only accept returns of unused and unopened items. If it is clothing, you must keep the tags on the clothing in order to return the purchase. Follow website directions. Most online stores have step-by-step instructions for processing a return.
Can you return French Connection to House of Fraser?
Items bought from French Connection stores must be returned in store. Items purchased from other stores, or websites selling French Connection products (such as John Lewis, ASOS, House of Fraser) should be returned to the seller you purchased the item from.
Can I return an item while its shipping?
You really can't return something until you receive it, so opening a return request prior to it being delivered makes no sense. Wait until it arrives before requesting a return. The reason for the return should be the actual reason that you are wanting to return it.
How do I return my online order?
Most businesses with an online store have a return policy in place....Read the store's return policy. Before you purchase anything, carefully read through the store's policy about how to return something you ordered online. ... Keep the original packaging. ... Take photos of any damage or defects. ... Start the return process ASAP.
How do I send a return package?
0:191:31How to Return Mail - YouTubeYouTubeStart of suggested clipEnd of suggested clipIf you've already opened the package try to keep the original contents intact. Open packages requireMoreIf you've already opened the package try to keep the original contents intact. Open packages require new postage.
Is French Connection good quality?
Another positive is that consumers tend to view French Connection as producing good quality products. Its Quality score currently stands at +16, which does compare well to its high-street rivals. Indeed it is 14th in our list of fashion brands on this rating.
Are French Connection jeans good?
Known the world over for their super quality and strong sense of identity, French Connection jeans for men are an excellent choice for those who enjoy premium denim. Available in a variety of fits and styles, FCUK jeans are versatile, stylish and comfortable.
Do Never Fully Dressed do free returns?
If you are not fully satisfied with the item(s) you have received, you may return the item(s) to us within 28 days of receipt, provided they are in original condition with tags intact. Once your items are returned, you will be entitled to receive a refund.
Can I return something after 30 days?
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.
Do you have to return items in original packaging?
Original packaging is not necessary When you return an item, you do not have to return it in the original packaging in order to get a refund, given that it meets consumer guarantees.
Who is responsible for return shipping?
On a preference-based return, typically the buyer would be responsible for purchasing the return shipping label, as well as coordinating return shipping logistics with the carrier. Within the US, sellers can purchase return shipping labels directly via Reverb.
How long do you have to return an online purchase?
When you buy an item online, by law, you have 14 days to return it. And that's 14 days from when it arrives. That's because under the Consumer Contracts Regulations, you have the right to see a product in its actual form (rather than just simply a photograph) before making your final decision.
Can you return online orders in store Walmart?
How To Return an Item You Bought Online. If you buy something through walmart.com, you can return it to a Walmart store or by mail. Either way, you can start the return process online at walmart.com/return. Alternatively, you can enter your order number at walmart.com/account/trackorder.
Is it illegal to return used items?
Returning Worn Items So if you are asked about whether an item was worn, and say yes, and the return is still accepted, you generally do not have to worry about arrest (frequently, stores will make exceptions if a consumer is honest and the goods still look new).
How do I return a package to UPS?
You've got three options to get it to UPS:We can come to you (for an additional fee) Schedule a pickup.Drop it off at a UPS location. Be sure to bring your identification.Hand the labeled package to your friendly neighborhood driver.
How long does it take for a French Connection return to be processed?
French Connection recommends that you only use post services with insurance and tracking. Please allow two (2) weeks for your return to be processed once received by French Connection Online returns.
What happens if you believe your French Connection item is faulty?
Faulty Products. If you believe your item may be faulty or not as described, you are entitled to request an exchange or refund upon inspection by a French Connection staff member. All products must undergo an inspection to clearly identify the fault before a resolution is provided.
Does French Connection have a return policy?
French Connection products purchased at a department store (also known as concession store) are subject to the department store's returns policy. Please contact the department store to confirm their returns policy. International Purchases.
