Returns & Exchanges
The Return and Exchange terms on this Site are only applicable to Products purchased on the Site. Please contact your retailer for all other returns and exchanges.
FAULTY RETURNS POLICY FOR REPLACEMENT, REFUND OR REPAIR
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any reasonably foreseeable loss or damage.
CHANGE OF MIND RETURNS
If You change your mind, or make a wrong decision, EVERLAST AUSTRALIA will happily assist You with an exchange or refund, provided the Products*:
Can a warranty return be refused?
Also, write the RA number on top of the box. Any unit returned without a RA number and warranty return form may be refused or service delayed. Without a RA number, the unit may be mistaken for an out-of-warranty repair, and repaired at your expense.
Can you honor insurance claims if you ship a product improperly packed?
Shippers will not honor insurance claims if the product is improperly packed. We have no control over this. We have instituted new rules regarding packaging, due to damage occuring during shipping as a result of poorly or carelessly packaged items. Your unit is a valuable tool and should be appropriately packed.
Can Everlast be repackaged?
Everlast, at it's discretion, may choose to repack the unit at your expense if it deems the packaging has not arrived in reshippable/reuseable condition . So, please pack carefully, or use a professional packager with the following do's, don'ts, and examples in mind!
