What is EVGA's return policy for B-stock items?
This is for New and B-Stock items. EVGA only offers refunds for products purchased directly from its official website EVGA.com if such products are returned within 14 days of purchase. Returns are subject to a 15% restocking fee if the product packaging has been opened, regardless of whether the product has been used or not.
What is EVGA’s return policy on collateral?
Upon receipt of your product, without damage, EVGA will refund the collateral paid in full. In order to receive a full refund of your collateral, your original product MUST be received by EVGA within 14 days from the date EVGA shipped the replacement to your address.
What is EVGA's warranty policy for products purchased from EVGA?
For the original owner of the product with a valid invoice that can be verified from an approved reseller the warranty begins from the date of purchase on the invoice. EVGA only offers refunds on products purchased directly from EVGA.com within 30 days of purchase and are subject to a 15% restocking fee.
What is EVGA’s return policy for products purchased through Affirm?
Refunds for products purchased through Affirm are subject to both EVGA’s Return Policy and Affirm’s Terms of Service. Requests for a refund must follow the EVGA Return Policy process outlined above. Once EVGA receives the product and approves the refund request, EVGA will supply the refund amount to Affirm.
Can you return B-stock?
If you find that the product you purchased from us does not suit your needs, is defective, or is damaged in-transit, you have the option of returning it to us within 30 days from the date of order for a refund or an exchange.
Does EVGA have a return policy?
Refunds: EVGA only offers refunds on products purchased directly from EVGA.com within 14 days of purchase and are subject to a 15% restocking fee if opened. For products not purchased at EVGA.com, refund claims must be processed through the original vendor's return policy.
Does EVGA B-stock have warranty?
B-Stock Products sold on EVGA.com or an authorized EVGA reseller with a -RX part number extension include a standard 1 year non-transferable limited warranty.
Are EVGA B-Stock power supplies good?
Heres what EVGA's website says "B-Stock products are Factory Recertified to meet the performance and reliability of a new product of the same model." The EVGA 850 GQ is a good PSU and will certainly suffice for a system with a sub 400w power draw.
What is B stock GPU?
B-Stock Products are units which may have small scratches, small dents, or noticeable use. B-Stock products are Factory Recertified to meet the performance and reliability of a new product of the same model.
What is RMA EVGA?
An EVGA Return Merchandise Authorization (RMA) allows customers to return defective products to EVGA Corporation ("EVGA") for a replacement. EVGA offers many options that should satisfy the unfortunate need to replace your EVGA product under warranty as quickly and as painlessly as possible.
Is EVGA B stock refurbished?
B-Stock products are Factory Recertified to meet the performance and reliability of a new product of the same model.
What is B stock mean?
A "B-Stock" is a product which has been returned by a customer within their 30-Day Money-Back Guarantee or replaced under guarantee and can no longer be sold as "A-Stock".
Is EVGA owned by Nvidia?
EVGA is one of the top NVIDIA authorized partners in channel sales throughout North America. Based on the philosophy of intelligent innovation, market knowledge, and the real time operation, EVGA continues to identify the need in the market place and providing the solution to that need.
How long does an EVGA RMA take?
Upon receipt of your product, without damage, EVGA will refund the collateral paid in full. Your original product MUST be returned to EVGA within your 14 day RMA approval window in order to receive your collateral returned. The complete refund process may take 7-14 business days.
How do I claim my EVGA warranty?
To obtain warranty service under this Limited Warranty, you must contact EVGA to receive a Return Merchandise Authorization ("RMA") number prior to returning the product to EVGA in accordance with the EVGA RMA Process. To begin the process, submit an RMA online at https://www.evga.com/support/rma.asp .
How do I cancel my EVGA order?
You may request cancellation of your order if it has not already been processed by EVGA. Please call our Customer Service at 888-881-EVGA (3842) option 2 to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 5-7 business days.
How do I contact EVGA?
(888) 881-3842EVGA Corporation / Customer service
How To Return an Item to EVGA on Your Own
Purchasing a product as part of a bundle is not the same as having multiple products in the same order. To clarify—if you:
Requesting an Exchange From EVGA
EVGA offers their customers the opportunity to exchange defective products. To initiate an exchange request, you should follow the steps described above. Once you complete them, you can select one of the two options:
Does EVGA Provide a Full Refund?
EVGA doesn’t offer free shipping of products you want to return or exchange. In addition to shipping fees, you will also be required to pay for restocking the product. Here are the key details about EVGA’s refund policy:
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What is a B stock?
B-Stock Products are units which may have small scratches, small dents, or noticeable use. B-Stock products are Factory Recertified to meet the performance and reliability of a new product of the same model.
Does B stock come with accessories?
B-Stock products do not come with any optional accessories and only include the accessories required to use the product as listed below. All B-Stock products include a 1 Year Limited Warranty.
Possible 3090 FTW3 design issue resulting in dead cards while playing "New World."
Thought I'd post it here as a warning, I saw it on the hardware sub but I didn't want to cross post it because the title is misleading as the comments have pointed out and I don't want to spread more misinformation. Supposedly capping the frame rate may "fix" this, moreso just swerving around the issue rather than solving it.
Got my queue email!
Got my email and purchased tonight! After 1 year finally I'll have a better card.
EVGA RTX 3080 FTW3 Ultra power draw issues
I've recently managed to get an RTX 3080 FTW3 Ultra card. I've started using it and at first things seemed great, I was able to push several games at 4k60.
VOID Warranty Policy
Products shipped to EVGA must meet the product conditions and other terms outlined in the applicable Limited Warranty for such product. If your product is received damaged, and/or does not otherwise meet the applicable Limited Warranty terms, the product will be returned to you and you may incur a service charge.
RMA Approval
Once EVGA receives your RMA request, the RMA will be reviewed by our Customer Service Department within one (1) business day. In order to approve your RMA, EVGA will need a copy of the original purchase invoice or receipt for the product you seek to replace.
Shipping Method
Please see our shipping guidelines ( found here) for packing, shipment and other relevant information.
Completing the RMA (Standard)
Once the RMA request is reviewed and approved by the Customer Service Department the following steps will occur:
Completing the RMA (Cross-Ship and Advanced)
Once the RMA request is reviewed and approved by the Customer Service Department the following steps will occur:
Contacting Customer Service
If you have any questions about the preceding RMA terms and conditions, please contact our Customer Service by calling 888-881-EVGA (3842) option 2. Customer Service can be reached 9AM - 5:30PM Pacific M-F.
Is EVGA responsible for fees?
EVGA is not responsible for any fees charged by the destination country's government body, brokers or other third party. EVGA is not responsible for any unclaimed package that is held by your governing body for clearance from customs or otherwise that becomes abandoned as a result of the refusal of clearance compliance.
Is EVGA responsible for packages delivered to outdated address?
EVGA is not responsible for packages delivered to an outdated address. If the product is returned to EVGA due to non-delivery you will be responsible to pay for any additional shipping charges for reshipment. EVGA encourages you to review your shipping address prior to submitting any RMA request.
Does EVGA ship to PO Boxes?
Warranty Replacement Shipping. EVGA will ship to the confirmed address at the time your RMA is approved. EVGA does not ship warranty replacements to PO Boxes, hotels or forwarding addresses.
Does EVGA offer a second owner?
Please note that if an EVGA Extended Warranty is purchased on a Product, it/they will not transfer to a second owner.
Is the limited warranty on EVGA products transferable?
The limited warranty on any Product which was originally shipped from EVGA or an Authorized Reseller as a demo or prize is not transferable to second-hand purchasers and is not covered by the Transferable Limited Warranty.
Is EVGA final?
All decisions by EVGA are final. Customers are responsible for any associated costs for peripherals (such as SLI bridges) required to enable SLI due to changes of the SLI interface on the replacement card (s) after the completion of the RMA process.
When was the last update for EVGA?
Make sure you read this document carefully and check back for updates. EVGA reserves the right to change this policy without notice. Last update June 17, 2020.
Shipping
- Orders placed on EVGA.com are charged immediately after completing your order. The shipping and delivery schedules below are estimates only. View Transit Map. Shipments are only processed and shipped Monday through Friday except for holidays observed by EVGA. Approve…
Order Cancellation Policy
- Irrespective of any specific instances mentioned below, EVGA reserves the right to cancel any order from any person at any time, and for any reason. Customers may cancel orders until the time that the order has been processed and batched out for shipping*. Once the order has been batched out for shipping, customers can no longer cancel the order. If the order cannot be canc…
Purchasing, Shipping, and Delivery Restrictions
- Purchasing Restrictions The US/CA EVGA online store ships to the Continental U.S., Hawaii, Puerto Rico and Canada. International orders originating from outside of the United States, Canada and Puerto Rico will be declined. Furthermore, international credit cards are not accepted, with the exception of banks within our shipping areas of Canada. EVGA products on the online s…
Billing/Shipping Address
- A customer may ship an order to an address different from the billing address, with the exception of PayPal purchases. In order to be able to process the order successfully, however, the billing address must be verifiable through the credit card company, which is explained below in the Address Verification section. PayPal Purchases: 1. Products purchased on the EVGA store usin…
Payment and Address Verification
- EVGA does not accept the use of International credit cards, with the exception of banks within our shipping areas of Canada. EVGA recommends avoiding the use of prepaid credit cards and gift cards when placing an order at EVGA.com. It is possible that your order may be cancelled and refunded if it is not able to be verified by our order verification team. If your shipping address do…
Sales Tax
- Sales tax is required for orders shipping into states where EVGA has or may have nexus for state tax purposes under applicable laws. Additionally, sales tax may be required under various state laws, which are in effect at the timeof purchase. If required, you will be charged the applicable sales tax according to your area's tax rate. The EVGA.com webstore does not accept sales tax e…
EVGA Bucks, Coupon Codes, Associate Codes
- EVGA offers customers several ways to discount their purchase through various EVGA programs or temporary offers. During checkout, customers must apply these discounts prior to completing the purchase. Some options may apply to all EVGA.com store purchases, while other options may provide a discount for a specific product or type of products, such as Coupon and Associate cod…
Price-Matching
- Purchases made on EVGA.com are not subject to price-matching. If you purchase a product on EVGA.com and the price decreases within the next 14 days and you notify us, EVGA may choose, in its sole discretion, to refund the difference via the payment option selected during checkout. Original pricing for purposes of price-matching is the MSRP listed at EVGA.com on the date of p…
Promotions
- EVGA.com often sells products that include promotions. Promotions are generally limited to a specific starting date and conditions for when the promotion will end (such as, “while supplies last”). Some promotions are created by and processed by EVGA. However, other promotions are provided in which EVGA is a partner. Regardless, EVGA may only provide a promotional benefit t…