What is EyeBuyDirect's return policy?
You may use up to $50 EyeBuyDirect Referral Credits per order. 5. Each item is entitled to a one-time, no-questions-asked return for either a one time replacement or a full refund — not including shipping fee — or product exchange of equal or lesser value within 14 days.
What is the return policy for EBD products?
EBD has a 14-Day Fit & Style guarantee which allows customers to make an equal exchange or return with no questions asked. Our 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. A one-time replacement pair will be only issued if there are clear defects in material and workmanship.
How do I return my eyeglasses to EyeBuyDirect?
EyeBuyDirect is an online retailer and doesn't have any stores, which means that returns are made by mail only. You have a number of options for initiating the return request: You can initiate the return of your unwanted eyeglasses using your EyeBuyDirect account by following these steps:
Why buy from EyeBuyDirect?
A. EyeBuyDirect owns their own optical lab. Every pair of frames and lenses are made in-house by their team of optical professionals, which guarantees the highest quality products at great prices. Q. Is it difficult to place an order on EyeBuyDirect?
How easy is it to return EyeBuyDirect?
Making a return is easy! First, visit the My Orders section of your account profile and select the return-item option. The return-item button will be available for three months after your order is placed. Once your request is made, our customer service team will be in touch with you within 24 to 48 hours.
Can you exchange your glasses if you don't like them?
Usually, an optical store will offer a refund or replacement for the following reasons: There's a manufacturer defect such as a frame that breaks. They will be replaced or your money will be refunded. The prescription is clearly wrong, due to a mistake in how your eyes were measured or the in how the lenses were made.
Does Frames Direct have free returns?
We offer a 30-day return and exchange policy on Eyeglasses, Sunglasses, and sealed Contact Lenses for preference reasons. If a pre-paid return label is provided and the order is refunded, a $9 shipping charge will be deducted from the refund.
Can you trust EyeBuyDirect?
EyeBuyDirect has an average rating of 4.5 stars on Trustpilot, with over 15,000 Trustpilot reviews and counting. People tend to be pleased with their purchase and feel the product is of comparable quality to other retailers that sell eyewear.
Are eye glasses returnable?
Some optical stores and online sellers guarantee your satisfaction with your eyeglasses — even if you simply don't like them — by offering a refund or a store credit for the amount you paid for them. If so, you usually must return the glasses within a specified period of time (for example, within 30 days of purchase).
Why do I see blurry with my new glasses?
Both your eyes and brain need time adjusting to prescription glasses. Some people adjust to this change in a matter of days while others may take weeks to adapt. When it's new glasses causing blurry vision or a new prescription number in old lenses, you have to give yourself time to adjust.
How do I return glasses back to glasses Direct?
Returning is easyFill in the Returns Form sent with your order and place it, along with the frame(s) you wish to return, in the envelope or box they arrived in.We send an adhesive returns label with our orders, just in case! ... Finally, send it back to us within 120 days of the original dispatch date.
How long does it take to get glasses from glasses Direct?
How long will my order take? Most glasses will be made within 7 days. However, for orders that include thinner lenses, varifocals and tinted lenses, this time could be longer.
Can I use insurance at Frames Direct?
Payment & Insurance May I use my vision insurance to pay for my glasses or contacts? Yes. FramesDirect.com is an out-of-network provider for most vision insurance plans.
Is EyeBuyDirect a Chinese company?
Overview of EyeBuyDirect They're an All-American company, headquartered in Austin, TX, where the frames are also produced.
Where do EyeBuyDirect glasses come from?
Eyebuydirect, Inc. is an online retailer of prescription glasses, based in Austin, Texas. The company also sells prescription and non-prescription sunglasses, sport sunglasses, and computer glasses designed to reduce glare. Eyebuydirect was founded in 2005 by Roy Hessel, who is chief executive officer.
How long do EyeBuyDirect glasses last?
If you'd like to use a flexible spending account to pay for your EyeBuyDirect glasses, you can use your FSA debit card or submit a claim later. When it comes to returns, EyeBuyDirect offers a 14-Day Fit & Style Guarantee.
Is Frames Direct Legit?
FramesDirect has been accredited with the Better Business Bureau since April 2011, and they currently hold an A+ rating from the organization. The company averages over 4 out of 5 stars, with 393 customer reviews. Trustpilot reveals similar positive reviews for FramesDirect.
How do I cancel my order on Frames Direct?
If you need to update or cancel your order, please call, 1-800-248-9427, or send us a message via our contact us page within an hour of placing your order.
Can I just order lenses for my glasses?
You are probably wondering if it is possible to keep your frames when you get your new prescription. The simple answer is yes. It is possible to replace your prescription eyeglass lens and keep your current frames.
What does frame only mean glasses?
You can buy the frame only! These orders will come with a non-prescription clear lens. If you don't have a prescription but want to rock the latest eyewear trend, then place your order with prescription lenses and enter Plano as your prescription.
How do I place an order?
Browse the site and pick out a frame. Or better yet, several frames! After you choose Fill in your prescription and tell us what lenses and coating...
Where can I get my prescription?
You will get your prescription from your eye care professional, likely an optician or optometrist, following an eye exam.
How is EyeBuyDirect so inexpensive?
In short, we cut out the middlemen and retail costs — that means lower prices and more convenience for you! We complete all manufacturing under one...
Can I reorder a pair I bought previously?
Yes! Log into your account and look up the previous order in the purchase history. If the frame is currently available, you will see the word Reord...
Can I add glasses to my existing order?
Yes, of course! Just call us at 1-855-393-2891(US) or 1800-734-918 (AU) so we can help you with your request. You may also chat or send an email to...
Oh no! I need to change something about my order. What should I do?
Not worries! Our customer service team can fix your prescription as long as you reach out to us in a timely manner. Call 1-855-393-2891(US) or 1800...
Can I track my order?
You sure can! Enter your order or tracking number in the Track Order section in our top navigation, or you can check on the status of your order on...
How long do I have to wait for my glasses after I have ordered them?
The anticiaption is half the fun! Your order will be delivered within 7 - 14 business days.
What shipping methods do you offer?
US customers: We ship through USPS and UPS Next Day Air. Please note, the UPS Next Day Air option will deliver your order one day after the shippin...
Will I have to pay any taxes or customs duties?
It depends on the destination. All orders outside of the US, Canada, and Australia are shipped as duties, customs, and taxes unpaid. In the event t...
How To Return EyeBuyDirect Merchandise
EyeBuyDirect is an online retailer and doesn't have any stores, which means that returns are made by mail only. You have a number of options for initiating the return request:
How Long Until EyeBuyDirect Reviews Your Return Request Letter?
EyeBuyDirect promises to contact you within 24 to 48 hours of receiving the official return request. You will receive your refund within 48 hours of providing your delivery confirmation number. If you choose a replacement, you can expect the new item to arrive within their standard delivery time.
Use DoNotPay To Effortlessly Demand a Refund for Your Defective Eyewear
If EyeBuyDirect seems hesitant about your refund after you send the merchandise back, our other features can help you. All you have to do is open DoNotPay and follow these simple steps:
Here's How You Can Sue EyeBuyDirect in Small Claims Court With DoNotPay's Help!
If the company ignores your consumer rights, we can help you sue EyeBuyDirect in small claims court. The quality of our help in such cases has been recognized by the American Bar Association.
Get Your Money Back in an Instant
If you want to both return your item and get a refund for it, you can count on your personal AI-powered assistant. These two products aren’t the only tricks DoNotPay has up its sleeve, though!
With DoNotPay, You Can Also Say Goodbye to Waiting in Lines
Are you sick of waiting in lines? So are most of our app’s users! You can say no to endless lines at the DMV if you sign up for a DoNotPay account. Our app can also help you jump the phone queue when you need to get in touch with a customer service representative.
How to return a Microsoft product?
Step-1: Firstly, log in to your Microsoft account. Step-2: Sign in to order history and select request a return. Step-3: If you don’t find a Request to return, your product is not eligible for return. Step-4: Follow the instructions on the screen to get prepaid shipping labels.
How to return an item purchased from EyeBuyDirect?
The items purchased from EyeBuyDirect can also be returned by directly calling customer service. If you prefer, you can also initiate a return by calling our customer service team at 1-855-EYEBUY1 (1-855-393-2891), contacting the company via emailing to the company at eyeservice@eyebuydirect.com.
How long does it take for Microsoft to refund a credit card?
Refund and Credit Policy. Credit card/Debit card used while purchasing. 3-5 days. Microsoft will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card.
How long does Microsoft allow returns?
Microsoft Return Policy allows you to return its merchandise within 30 days from the date of delivery or date of the invoice. The company operates 30-Day standard return, you can return for a one-time replacement or refund within 30 days of receiving your order, with no questions from the company side.
Where are EyeBuyDirect sunglasses made?
EyeBuyDirect has pretty cool prescription glasses to choose from. It is based out of Austin, Texas. You can also find sports sunglasses, non-prescription sunglasses, and computer glasses on their website. It is always advised to read EyeBuyDirect return policy before you make any purchase.
What is Microsoft's reputation?
Microsoft has a reputation for its best in class products. However, there might be an issue regarding your new accessory bought from Microsoft.
How to return a product to Target?
Step-2: When you know your target store to return your product, pack your product in the original packing. Step-3: Take the product you want to return with an original slip. Step-4: Store personnel will help you in processing your return.
How long is an EBD credit good for?
EBD Credits. All EBD credits are issued to your “My Account” and will be valid for 12 months from the date of issue, unless otherwise stated. To use the credit, please apply the credits under the Payment on the Checkout Page. Your credit will automatically be deducted from your total at checkout.
Does EyeBuyDirect change the number of messages sent?
EyeBuyDirect reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. EyeBuyDirect also reserves the right to change the short code or phone number from which messages are sent and we will notify you when we do so.
Is EyeBuyDirect a trademark?
EyeBuyDirect and other graphics, logos, and service names used on the Site by EyeBuydirect are the trademarks of EyeBuyDirect. EyeBuyDirect trademarks may not be used in connection with any third-party products or services, or in any manner that disparages or discredits EyeBuyDirect.
What happens if you don't agree to the Terms and Conditions of Use?
If you no longer agree to be bound by the Terms and Conditions of Use, you must cease your use of the Site. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Site with or without notice. You agree that any termination of your access to the Site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.
Is EyeBuyDirect part of Essilor Luxottica?
EyeBuyDirect is part of the EssilorLuxottica group. By accepting these terms and conditions, you (i) allow us to share your data strictly with companies within the EssilorLuxottica group and (ii) give your express, specific, and informed consent to receive emails of promotional materials concerning optical products and glasses from these companies. Your data will not be shared with any third party company except for specific purposes detailed in our Privacy Policy. Each email sent to you by EyeBuyDirect and/or other companies within our group will include an 'unsubscribe' link.
Is EyeBuyDirect a company?
EyeBuyDirect is a company registered in the United States of America. We make no representation that the Content in the Site is appropriate or available for use in other locations, and access to it from territories where its content is illegal or prohibited. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. You may not use or export the Content in violation of U.S. export laws and regulations. Any claim relating to the Site, the services provided through the Site, or the Content (a "Claim") shall be governed by the laws of Texas, without reference to any choice of law provisions. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Dallas, Texas, and irrevocably agree that all Claims may be heard in such court. You agree that a final judgment in any such action or proceeding shall be conclusive and may be enforced in other jurisdictions by suit on the judgment or in any other manner provided by law.
Do you need a paper copy of your prescription for glasses?
Keep in mind that eyeglass and contact lens prescriptions can be different , so you should ensure that you are ordering the parameters for your glasses and not for your contact lenses.
How long does it take to get a refund from EyeBuyDirect?
Once they receive your return, you will either receive a refund within 48 hours or be sent a replacement. If you find another pair of EyeBuyDirect glasses that you would rather have, you can return the first one and only pay the difference if your second choice is more expensive. But it also works the other way around.
What payment methods does EyeBuyDirect accept?
In addition to all the major credit/debit cards (Visa, Mastercard, AMEX, Discover), they also accept payment via Amazon and Paypal as well.
What are EyeBuyDirect lenses made of?
A. EyeBuyDirect’s lenses are made of lightweight CR39 and polycarbonate plastic. CR39 lenses are the most popular plastic lenses in the world. Polycarbonate is one of the strongest and safest materials used to make lenses. It has exceptional strength and resilience, and can survive even strong impact without breaking.
How long does it take to get a refund on glasses?
3. Once they receive your return, you will either receive a refund within 48 hours or be sent a replacement.
How to keep eyeglasses clean?
A. The simplest way to keep your lenses clean is to rinse them with lukewarm, soapy water and then dry them with a soft cloth. Make sure the water is not too hot, as this can damage the lenses. You can also use a cleaning cloth of soft dry cloth to remove any daily smudges.
Does EyeBuyDirect sell kids glasses?
A. EyeBuyDirect has a great selection of glasses for kids! They sell children’s eyewear in a range of bright, fun colors and are extra durable for all the wear and tear they’ll go through.
What is the eyebuydirect.com virtual feature?
A. EyeBuyDirect.com has a great virtual feature called “EyeTry” which allows you to upload an image of your own face and virtually try on as many pairs and styles of frames as you like before you make a purchase!
How many stars does EyeBuyDirect have?
EyeBuyDirect has an average rating of 4.5 stars on Trustpilot, with over 15,000 Trustpilot reviews and counting. People tend to be pleased with their purchase and feel the product is of comparable quality to other retailers that sell eyewear.
What brands does EyeBuyDirect sell?
EyeBuyDirect also sells well-known brands such as Oakley and Ray-Ban. These brands are called their premium selections. Premium brands cost more than EyeBuyDirect’s budget frames, but the frames are often still cheaper than they might be at a brick-and-mortar retailer.
What is EyeBuyDirect?
EyeBuyDirect is a direct-to-consumer online retailer. They sell prescription and nonprescription eyeglasses, blue light glasses, and sunglasses. EyeBuyDirect offers a wide range of luxury and budget eyeglass frame brands. Ordering from EyeBuyDirect can be a simple way to get new glasses. But there are a couple of tips and tricks you should know ...
Does EyeBuyDirect work with insurance?
EyeBuyDirect doesn’t work with traditional insurance, which may limit who it works best for. EyeBuyDirect may be a great option and worth a try if you’re comfortable with your prescription and want to try premium (and premium-looking) eyewear, especially if you have an HSA or FSA to offset the cost of glasses.
Can I get eyewear shipped to my house?
EyeBuyDirect provides a way for you to get eyewear shipped to your house without going to the doctor’s office to pick them out. If you’ve never been to the optometrist or if it’s been a while, you’ll need to get an eye exam to get your prescription details before ordering your eyeglasses.
Does EyeBuyDirect have filters?
Much like shopping for clothes at an online department store, EyeBuyDirect has filters you can use to look at frames by color, shape, and size. They also offer extensive advice on how to choose frames online based on your preference and the shape of your face.
