For orders with multiple items, you'll need to request a return for each item separately. If your return is accepted, you may need to provide your own return delivery label, depending on the seller. Note: Returns and refunds for items purchased with local pick-up on Marketplace are not available from Facebook.
Does Facebook Marketplace have a return policy?
Unless the item is final sale, most items purchased with checkout on Facebook are returnable for at least 30 days after delivery. Items purchased with checkout from individual sellers on Marketplace may be returned depending on the seller’s return policy. Does Facebook Marketplace take a cut?
How to unblock FB marketplace?
- Go to your phone browser.
- Make sure you are not logged into FB on the the browser. Once logged out, removed the account from the browser.
- You should make sure that you FB app is still logged in.
- Go back to the browser, type or copy paste to the URL m.facebook.com/marketplace
- Page will load. Click on the blue tab "Open Marketplace"
Is Facebook Marketplace worth it?
Smaller, less-valuable items aren’t as popular among buyers. Plus, you have to sell a bunch of low-value items just to feel like Facebook Marketplace is worth your time. On the other hand, a single high-quality item typically sells very quickly and brings the big bucks — which means immediate satisfaction!
Do I have to refund a buyer on Facebook Marketplace?
While all items sold with shipping and checkout are final sale, you can still choose to issue a refund for a buyer. Learn about the policies and best practices for selling items with shipping and checkout. To issue a refund: From your News Feed, click Marketplace. Click Selling, then click Shipping orders. Click the order you want to refund.
What if someone wants a refund on Facebook Marketplace?
You must be in compliance with our terms and policies, to be eligible for Purchase Protection. If we approve a buyer's claim, in some situations, Facebook may offer a partial refund, otherwise the refunded amount will include the full purchase price of the item, tax, and shipping fees.
How do I get my money back from the Facebook Marketplace seller?
How do I issue a refund for something I sold with shipping on Facebook Marketplace?Tap in the top right of Facebook.Tap Marketplace.Tap at the top, then tap Your listings.Tap View order next to the order you want to refund.Scroll down and tap Refund, then tap Refund to confirm.
Can I get a refund on Marketplace?
If you feel you need a refund, please go into your Marketplace account and request a refund there using the following steps: Go to My Account > Purchase History. From your order history, select the correct order. “Request a Refund”.
What is the return policy on Marketplace?
Due to the nature of digital products, all templates, documents, and materials purchased from the Marketplace are non-refundable and not returnable, under any circumstances. All Marketplace sales are final. When you make a purchase from the Marketplace, you agree to the terms and conditions outlined here.
Do you have to accept returns on Facebook Marketplace?
To return an item purchased with checkout from an individual seller on Marketplace, you must contact the seller to see if they are willing to accept a return.
Does FB Marketplace have buyer protection?
Purchase Protection is free, and automatically covers eligible orders. Purchase Protection means that you can request a refund if: You didn't receive your order.
What happens if you buy something on Facebook Marketplace and it doesn't arrive?
Your order didn't arrive: We recommend waiting 2 days after the estimated delivery date in your order history. On the third business day, contact the seller. The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item.
What happens if I get scammed on Facebook Marketplace?
If you attempt to contact the seller and get no response, you can contact Facebook and request a refund. You should also report the buyer or seller as a scammer to alert Facebook of the misconduct. To report a person on Facebook Marketplace, navigate to the Marketplace icon on the left side of your screen.
How do I get money back from Facebook?
Refunds for Facebook Page PurchasesClick the arrow in the upper right-hand corner of Facebook and choose Settings and Privacy > Settings.Select Facebook Pay in the left-hand panel.Click on the item you want refunded.Choose Contact Seller.Fill in the popup form.Hit Send.
Is Facebook Marketplace all sales final?
For shipped orders, buyers can initiate a return for at least 30 days after purchasing your item. However, peer-to-peer transactions, such as cash payments or through third-party payment processors, like PayPal, Messenger, or Venmo, aren't covered under purchase protection. This means most sales are final.
What happens if you buy something on Facebook Marketplace?
When you buy something with checkout on Facebook or Marketplace: You can see all of your orders in your Order history. Your purchase may be covered by Purchase Protection. You can contact the seller or Facebook for support.
Is everything on Facebook Marketplace sold as is?
No, both buyers and sellers are responsible for things sold in a Facebook buy and sell group or on Marketplace. Buyers: Any sale made through a Facebook buy and sell group or an individual seller on Marketplace is between you and the seller.
What do you do if you get scammed on Facebook Marketplace?
If you attempt to contact the seller and get no response, you can contact Facebook and request a refund. You should also report the buyer or seller as a scammer to alert Facebook of the misconduct. To report a person on Facebook Marketplace, navigate to the Marketplace icon on the left side of your screen.
How do I report a Facebook Marketplace scammer?
How do I report a seller on Facebook Marketplace?From your News Feed, tap. , then tap. Marketplace.Tap on a listing from the seller that you want to report.Tap on the name of the seller.Tap. below the seller's name.Tap Report Seller.Follow the on-screen instructions.
How long does it take to get money back from Facebook Marketplace?
Read our tips for buying and selling responsibly on Marketplace. Your payout will be initiated 15 days after you mark the item as shipped, or 5 days after the item is delivered upon receiving delivery confirmation. Once your payout is initiated, it may take up to 5 days to reach your account.
How long does it take for Facebook Marketplace to refund money?
Refunds must be issued within 2 business days from when the seller receives the returned items. Sellers must provide a return shipping label to buyers when accepting a return request from a buyer.
How to stay safe on Facebook Marketplace?
Here are some tips that will help you stay safe on the Facebook Marketplace: 1. Protect your privacy: Always protect your privacy. Never share your financial information like PayPal login and password, bank account info, with buyers or sellers.
What is Facebook Marketplace?
9670. Facebook Marketplace is a place where people discover, buy and sell items. Facebook allows sellers to list their goods or services on the Marketplace. This allows buyers to be able to reach the items listed in their own location. People and brands may list items in the different categories as available in the Facebook marketplace.
What are the items that are not allowed on Facebook Marketplace?
Non-physical items are not allowed to be sold on the Facebook Marketplace. These items include: “in search of” posts, lost and found posts. jokes, and news. 2. Sales of Certain items are not allowed.
Does PayPal handle complaints?
This is from PayPal: So when it comes to filing and resolving complaints, PayPal will treat both sellers and buyers fairly, while guiding both through the resolution process. There are three ways that a buyer can initiate a complaint.
Is Facebook Marketplace like Craigslist?
Facebook Marketplace is a Marketplace like CriagsList! And just like Craigslist, Facebook is not in a position nor should be expected to help principals conduct safe and fair trade! If you are selling item for cash; meet in a safe place like a bank and exchange the item .
Overview
These policies provide guidance for how sellers using onsite checkout on Facebook commerce surfaces should fulfill and ship orders.
Selling with Onsite Checkout
Sellers must provide accurate shipping and handling windows for all products and orders. Sellers must provide valid tracking information for all orders and orders must be received by the buyer within the delivery window (handling time + shipping time) listed by the seller in the product description page.
Merchant Policies
These policies provide guidance for how merchants using checkout on Facebook Marketplace, Page shops and Instagram should fulfill and ship orders. They help merchants understand what type of support is expected after a buyer has made a purchase, and how to communicate with buyers if they request a refund or if something doesn't go as planned.
Commerce Policies
Facebook Commerce Policies provide rules on the types of products and services that can be offered for sale on Facebook and Instagram. Sellers are also responsible for complying with all applicable local laws and regulations.
Facebook Community Standards and Instagram Community Guidelines
We developed these standards and guidelines to make sure that Facebook platforms are a safe and welcoming place for everyone. They apply to everyone posting content, including businesses that sell products on Facebook and Instagram.
Overview
Products sold on Facebook, Instagram, and WhatsApp must comply with our Commerce Policies. Additionally, products sold on Facebook must comply with Facebook's Community Standards, and products sold on Instagram must comply with Instagram's Community Guidelines.
Steps to Take if Disapproved
If your listing has been rejected for violating our Commerce Policies and you feel it was a mistake, you can request a review by following these steps for Marketplace or these steps for Instagram and we'll take another look.
Prohibited Content
Buying or selling of the following is prohibited on Facebook, Instagram, and WhatsApp commerce surfaces and features:
Restricted Content
The sale of the following is restricted on Facebook, Instagram, and WhatsApp Commerce Products:
