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Full Answer
What is fresh’s return policy?
If you would like to return a Fresh product, please see our return policy below for returns made to a Fresh store or Fresh.com. For purchases made through a UK Fresh Boutique, you may return any unopened or gently used items within 14 days of purchase by bringing the product back into store with your original receipt.
How much does it cost to order from FreshDirect?
The minimum order total is $30, not including tax and the delivery fee. Does FreshDirect deliver to me? What are the days and hours of delivery? Click here to view specific information about an address.
What happens if my FreshDirect order is late?
To view your delivery details or to see which items you ordered, visit Your Orders. FreshDirect orders are designed to arrive within the timeslot you select. If unforeseen events will cause your order to be late, we will call you. On the day of delivery, feel free to call us at 1-866-283-7374 for immediate assistance.
How do I get my deposit back from FreshDirect?
If you wish to recover the deposit, empty bottles and cans may be redeemed at any redemption center, or you may bring them to the main entrance security desk of our facility at 2 St. Ann's Avenue, Bronx, NY. FreshDirect can only redeem the deposit for the bottles and cans of products that we sell.
Can I return my FreshDirect bags?
Bags accepted Tuesday 9 AM-6 PM and Wednesday 9 AM-4 PM. Please call 917-474-1255 when you drop off.
Does FreshDirect do substitutions?
If we have an item that's very similar to the item you ordered, we reserve the right to make item substitutions. If you're not happy with the substitution, please email us at subs@freshdirect.com.
How much should you tip FreshDirect?
If you use a delivery service like Fresh Direct or Hello Fresh, $1-2 per bag or box is an acceptable tip. If you ordered a box full of really heavy stuff like canned goods, add a few dollars to that.
Can you freeze FreshDirect meals?
No. Unlike most prepared meals, our 4-Minute Meals are freshly made, refrigerated entrées that are prepared right here in our professional kitchens in New York City. Since we do the work in-house, seven days a week, we never have to freeze our meals. How do I cook a 4-Minute Meal?
Is FreshDirect overpriced?
Pricing. FreshDirect delivers products from its own grocery facility. Prices vary, but most items are slightly more expensive than their equivalents in traditional grocery stores.
Is FreshDirect owned by Amazon?
FreshDirect is an online grocery delivery service in the United States....FreshDirect.TypePrivateRevenue$600 million (2019)Number of employees3000ParentAhold Delhaize 80% Centerbridge Partners 20%Websitewww.freshdirect.com5 more rows
Do you tip FreshDirect drivers?
You are under no obligation to tip but have the option of providing a tip if you feel that you've received exceptional service. You can e-tip as you're checking out on both our website and iPhone app. FreshDirect personnel are not permitted to solicit tips under any circumstances.
What is appropriate tip for food delivery?
20 percentFor the majority of orders, when it comes to how much to tip for food delivery, you should be adding at least 20 percent onto the total tab.
How much is tip for pizza delivery?
The Web site www.tipthepizzaguy.com suggests the following: 15% for normal service, with a $2 minimum; 20% for excellent service; 10% or less for poor service; at least 10% for orders of $50 or more. Don't assume a delivery charge, if there is one, goes to the pizza deliverer. Ask the person who takes your order.
How long can freshly meals stay in fridge?
5-7 daysWe don't use any chemical preservatives or artificial ingredients, so our shelf life can range! The meals can typically be placed in the fridge for 5-7 days or frozen for longer. Just be sure to check the physical label on each meal for the exact use-by date.
How long can freshly meals stay in box?
Our packaging is made to keep your meals nice and cool for 2 full days of shipping plus another 12 hours waiting at your door. We often test our packages to ensure they can withstand the full 2 days required all the while allowing for extra time too.
How long are Hellofresh meals good for in the fridge?
about 5-7 daysOur meals are chef prepared and delivered fresh, so typically they have a refrigerated shelf life of about 5-7 days. Select items (such as seafood) are best eaten first, so we'll add a badge on the package to let you know.
How does FreshDirect make money?
FreshDirect generates revenue through the traditional buy-at-wholesale-price and sell-at-retail model. It also charges delivery fees on individual orders and offers annual memberships of $119 for unlimited deliveries with no fees.
How did FreshDirect compete?
FreshDirect compensates for its lack of conventional negotiating leverage by letting major consumer goods companies compete for exclusive positions on its Web site — a marketing advantage these companies can rarely achieve in traditional grocery stores.
Who owns FreshDirect?
Ahold DelhaizeCenterbrid... PartnersAhold Delhaize USA, Inc.FreshDirect/Parent organizationsThe online grocer FreshDirect agreed to be acquired by the supermarket operator Ahold Delhaize and private-equity firm Centerbridge Partners. Ahold will take a majority stake and Centerbridge will own 20% of FreshDirect, which will keep its name and operate independently.
Is FreshDirect profitable?
The company has been profitable in the past, though a spokeswoman declined to reveal any details about its current financial performance, except to say it is “showing double-digit revenue growth.” In 2017, FreshDirect generated $600 million to $700 million in sales, according to news reports.
How to contact FreshDirect?
If unforeseen events will cause your order to be late, we will call you. On the day of delivery, feel free to call us at 1-866-283-7374 for immediate assistance.
What is the restocking fee for FreshDirect?
For orders cancelled after the deadline, there is a restocking fee of 100% of the cost of perishable items in the order plus 25% of the cost of packaged goods, excluding fees and tax. If you miss the deadline, but for some reason still cannot accept your order, please call FreshDirect Customer Service at 1-212-796-8002.
Can you order express delivery in the morning?
You can order in the morning for delivery in the evening. Select zones in Manhattan, Brooklyn, some areas of Queens, and Washington, D.C. are eligible for express delivery. You can shop from a select assortment of products and get them delivered on-demand. To see the delivery options available in your area, click here.
Does FreshDirect deliver alcohol?
If no one over the age of 21 can sign for delivery, the driver will remove alcoholic beverages from the order and you will be charged a 50% restocking fee. FreshDirect does not deliver alcohol outside NY state.
Your Account
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Common Help Topics
We try to offer our customers the best selection of fresh foods as well as the most popular packaged brands. Your product requests will help us make FreshDirect a better place to shop and we read every request submitted by our customers.
What is FreshDirect delivery?
FreshDirect makes online grocery delivery and grocery shopping fast and easy. Get groceries delivered and order the best of seasonal farm fresh food, great local finds, quick meal solutions, incredible new products and exclusives, and all of your favorite grocery brands. It's supermarket delivery with so much more: from Fresh Deals that help you save big to convenient delivery windows that work around your schedule, we've thought of everything to make grocery home delivery simple for you. We're a grocery delivery service you can trust as we source only the highest-quality products and deliver them directly to your door.
Can you stock up on drinks for the holidays?
Stocking up on drinks for the holiday is easy, especially when you can get them delivered to your door. Just make sure to get a variety of bottles for pairing with different dishes and satisfying each of your diners. Browse our experts' picks in this list and for more information, head to our blog.
What happens if my FreshDirect credit card expires?
If your credit card has expired or is otherwise invalid, we'll be unable to process your order. Please note that we reserve the right to collect funds for any fees owed FreshDirect resulting from incorrect credit card information or over-the-limit accounts.
What does it mean when FreshDirect charges a credit card?
When you authorize credit card payment for a new card, FreshDirect will execute a $1 authorization or temporary charge on your credit card to verify that your account is valid and that the information you provide to FreshDirect is correct.
Does FreshDirect accept Visa?
FreshDirect accepts Visa, MasterCard, Discover, and American Express credit cards as well as debit cards bearing the MasterCard or Visa logo. You can also pay for your orders directly from your checking account or via PayPal. FreshDirect is also proud to join state and federal agencies in testing a pilot program that will deliver fresh food ...
Does FreshDirect have separate authorizations?
If you purchase from FreshDirect Wines & Spirits, you will see a separate authorization for that value.
