Full Answer
What is Fanatec's return policy for Damaged Goods?
Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals. Where Fanatec considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to Fanatec will be at Fanatec’s cost.
What happens if a Fanatec product is damaged?
Damaged by misuse or activities other than the intended purpose. FANATEC products damaged by normal wear and tear or that have exceeded the reasonable life of the product are not replaced. If possible, please avoid damage and contamination of the goods.
How to get an invoice from Fanatec?
After the shipment of goods you will receive an invoice automatically via e-mail. The invoice is also available for download in Account -> Orders. How to contact the Fanatec sales team? You can reach us via telephone (0049 871 9221 122) from 2 pm to 4 pm (CET+1) or via our contact forms.
Where can I find Fanatec’S bundles?
You can find them on our website www.fanatec.com under the category „Bundles“. Subscribe now to our newsletter in your customer account to receive exclusive offers and the latest news on our products and services.
Can you return fanatec?
Our guarantee of satisfaction is unconditional. If you are not 100% satisfied with your order, you can return your purchase(s) made at www.fanatec.com within 14 days from receipt.
Can you cancel a fanatec order?
How can I cancel my order? Please log into your customer account, go to „Orders“, click on the appropriate order. If the order has still the status “Your order has not been processed yet”, the order can be cancelled. You can click on “Cancel order”, if desired.
Does Fanatec have warranty?
The manufacturer (Endor AG) grants consumers from countries of the European Union, Switzerland and Norway a two-year warranty on all Fanatec products within the meaning of Art.
Where is Fanatec located?
Where is Fanatec 's headquarters? Fanatec is located in Landshut, Bayern, Germany .
What are consumer guarantees?
There are nine consumer guarantees that apply to goods you purchase: 1 Acceptable quality. 2 Fit for a particular purpose 3 Match description 4 Match the sample or demonstration model 5 Express warranties will be honoured 6 Spare parts and repair facilities will be available for a reasonable time after purchase 7 Title to the goods 8 Undisturbed possession of the goods 9 No undisclosed securities on the goods
What are the rights of Australian consumers?
Consumer Guarantees and Your Rights Under the Australian Consumer Law. All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
Does Fanatec charge shipping costs?
Where Fanatec considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to Fanatec will be at Fanatec’s cost.
Can you get a refund for a major failure in Australia?
All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Can you return a damaged Fanatec?
Fanatec will arrange to have the damaged goods returned to the warehouse and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.
Do you inspect goods delivered to you?
We also recommend you immediately inspect any goods that we deliver to you to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
Can refurbished parts be used to repair goods?
In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
How long is Fanatec warranty?
The manufacturer (Endor AG) grants consumers from countries of the European Union, Switzerland and Norway a two-year warranty on all Fanatec products within the meaning of Art. 2 (e) of the European Directive 2000/31/EC.
What is a manufacturer warranty?
The manufacturer's warranty covers the territory of the country in which the product was first purchased.
Can a warranty claim be settled carriage free?
If the warranty claim is justified, the warranty will be settled carriage free for the warrantee within the territory of the country in which the product was first purchased. In this case, the guarantor will reimburse any national shipping costs that may have been disbursed.
Can you claim a warranty on Fanatec?
The warranty service can only be claimed if the guarantor is enabled to check the warranty case which shows that the goods, including the RMA number (assigned by the Fanatec Support Department) have to be returned. Care must be taken to avoid damage during transport by appropriate packaging.
Can you assert a warranty against us?
In particular, any existing statutory warranty rights vis-à-vis us remain unaffected by this guarantee promise . If the purchased item is defective, you can therefore always assert claims against us within the scope of the statutory warranty, irrespective of whether a warranty case exists, or the warranty is claimed.
Is warranty excluded in the event of damage to the goods?
Warranty claims are excluded in the event of damage to the goods in case of
Is a warranty period transferable?
The guarantee is bound to the person of the first buyer (hereinafter: warrantee) and is not transferable.
How long does it take to get a refund from a bank?
Your return item (s) will be inspected upon arrival before your refund is processed. It can take up to 10 business days for us to receive and process your return. Once processed, your refund can take up to 2-7 business days to reflect on your account statement.
How long can you return a product?
You can return your merchandise up to 365 days from your item's ship date. If your order was shipped within the United States, you can initiate a return at any time by visiting our Returns Center.
Can you return a custom item?
Customized items are final sale and cannot be returned. If a customized item is returned, we will not be able to accept the return and will donate your merchandise to a charity of our choice.
Is shipping included in a refund?
Original shipping charges are not included in the refunded price. We do provide a return label for orders shipped within the United States. For use of this label, we'll deduct $9.99 from the credit you'll be receiving to cover return shipping costs. If the return is our fault, we'll cover this charge.
Inspection
- Our guarantee of satisfaction is unconditional. If you are not 100% satisfied with your order, you can return your purchase(s) made at www.fanatec.com within 14 days from receipt.
Change of Mind
Consumer Guarantees and Your Rights Under The Australian Consumer Law
Goods Damaged in Transit
Delivery Charges
- Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order. If you choose to revoke this contract, you must do so within 14 days of receiving you…
Returns and Repairs
- All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does n…