Return Eligibility:
- Item (s) must be postmarked within thirty (30) days of the purchase date. ...
- Our Certificate of Authenticity tag & FASHIONPHILE tag must be attached to receive a full refund.
- Item (s) must be in the same condition with no missing “extras” (dustbag, box, lock, etc.), so please take care of packing and protecting the item you are returning. ...
Full Answer
Can I return items to Fashionphile?
Yes! All items must be postmarked to FASHIONPHILE within thirty (30) days from the purchase date with tags attached and in the original condition to be eligible for a return. Upon arrival, returned items are inspected and can take between 2-4 business days to process.
What is Fashionphile's warranty policy?
FASHIONPHILE is not responsible for any new damage or wear to an item after purchase. At FASHIONPHILE, all items are pre-owned and we are unable to honor any brand-specific warranties as we are not a part of the manufacturing process.
How much does it cost to reserve an item on Fashionphile?
FASHIONPHILE Reserve is completely free so long as the Reserve is completed and not returned. It is recommended that if there is a possibility of returning the item, the item should be purchased outright (not under FASHIONPHILE Reserve) to give you time to decide on the item and avoid any fees.
Does**Fashionphile provide free return UPS shipping labels?
**FASHIONPHILE is unable to provide free return UPS shipping labels to customers of Alaska or Hawaii, P.O. Boxes, international addresses, APO/FPO/DPO addresses and select U.S. Territories such as Puerto Rico, and Guam.
What is FASHIONPHILE return policy?
Does FASHIONPHILE accept returns? We will gladly accept eligible returns within thirty (30) days of the purchase date. Please visit our Return Policy Page for full details. Items must be postmarked within thirty (30) days of the purchase date.
Does FASHIONPHILE charge return fee?
In addition to excessive returns, items purchased on FASHIONPHILE Reserve will incur a 10% return fee.
How do I return a bag to FASHIONPHILE?
To obtain your shipping label you must first log in to your FASHIONPHILE account, then click on the “My Purchases” tab. Next, find the order you'd like to return and click “Return an Item”. Finally, complete the required information and click “Submit” to print your shipping label.
How long does it take for FASHIONPHILE to ship?
within 3-5 business daysGenerally, your purchase is shipped within 3-5 business days. We also provide an estimated delivery date during checkout! FASHIONPHILE is open Monday-Friday 7 AM - 5 PM (PT).
How long does FASHIONPHILE take to refund?
Upon arrival, returned items are inspected and can take up to 4 business days to process. Please be advised that returns of Fine Jewelry and Watches take up to 10 days to process once received.
Is FASHIONPHILE partner with Neiman Marcus?
NEIMAN MARCUS + FASHIONPHILE We've partnered with FASHIONPHILE, one of the most trusted ultra-luxury resale companies in the world, to make reselling your designer handbags and accessories easy and convenient.
Is everything on FASHIONPHILE real?
The long story short on this one – having now shopped Fashionphile multiple times – I can personally tell you Fashionphile is legit and has quickly become my favorite platform to use when shopping pre-loved designer goods.
Does FASHIONPHILE sell authentic items?
Seller attests all item(s) being sold to FASHIONPHILE are authentic. If any item is found to be non- authentic, FASHIONPHILE will return the item to the seller upon payment of an authentication fee of $75 or $125 if the item is an Hermes Birkin or Kelly.
How much percentage does FASHIONPHILE take?
What are FASHIONPHILE's consignment fees? Our base fee is only 30% of the selling price (you keep 70%), but for bags selling for over $3,000 the tiered fee structure drops to only 15% (you keep 85% of the portion of the selling price above $3,000). Consignments are a minimum term of 90 days.
Can you negotiate on FASHIONPHILE?
Does FASHIONPHILE negotiate prices? We do not negotiate pricing for FASHIONPHILE. Prices are fixed at the amount indicated on the website.
What is a FASHIONPHILE buyout?
They give you a straight forward buyout price. You get 70% of the sale price. Handbags priced over $3,000 you will receive 85% of the portion of the selling price above $3,000.
What shipping does FASHIONPHILE use?
What shipping service does FASHIONPHILE use to ship within the US? Domestic orders shipped are sent via UPS. At checkout, you may select Ground Shipping, 2-Day, or Overnight. All orders are defaulted to ship with signature required due to the value of our items.
How much percentage does FASHIONPHILE take?
What are FASHIONPHILE's consignment fees? Our base fee is only 30% of the selling price (you keep 70%), but for bags selling for over $3,000 the tiered fee structure drops to only 15% (you keep 85% of the portion of the selling price above $3,000). Consignments are a minimum term of 90 days.
Is FASHIONPHILE a legitimate site?
FASHIONPHILE has a consumer rating of 4.84 stars from 19,620 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with FASHIONPHILE most frequently mention great experience, customer service and return policy. FASHIONPHILE ranks 2nd among Consignment sites.
Can you cancel FASHIONPHILE order?
All orders that have not been shipped may be canceled within your FASHIONPHILE account. Note that canceling a FASHIONPHILE Reserve Luxury Layaway will result in a 10% cancellation fee. Orders can be canceled under 'My Purchases' by selecting the 'Cancel Order' button.
Does Rebag accept returns?
Rebag retail locations accept returns within our policy. Returns must be completed within 14 days of receiving the item & original tags must still be on the bag. The original outbound shipping costs are non-refundable.
Free Inbound Shipping Labels
Whether you are selling your bags to FASHIONPHILE or need to return an item you purchased, we offer free insured domestic shipping within the continental U.S.. For direct purchase and consignment items, shipments sent from outside the continental U.S.
Processing Time
Generally, your purchase is shipped within 3-5 business days. We also provide an estimated delivery date during checkout!
Saturdays & Weekends
Saturday delivery is not included in the standard pricing for UPS. If you would like to request Saturday delivery, please call us and an additional UPS Saturday-delivery fee will be added to your shipping costs, if available.
Order Changes
We are not able to make any changes to the shipping once the tracking number has been created. If you need to upgrade your shipping prior to your order being shipped, please contact Client Services at (844).619.8902.
Signature Required
All orders are defaulted to ship with signature required due to the value of our items. To request shipping without a signature required for orders under $500, please waive the signature requirement. By waiving the signature, the buyer accepts the full financial responsibility for the item after the package leaves the FASHIONPHILE facility.
Shipping to Non-Billing Address
In order to protect against fraud, we suggest all items be shipped to the billing address of the payment method. We do recognize that several exceptions to this may be requested (shipping to a neighbor, place of business, second home, gift, etc).
Shipping to a Business
We will ship to your place of employment, after verification. If you choose to ship to a business, please provide the Company name and contact phone number.
How to get a full refund from Fashionphile?
To receive a full refund, you must attach the Fashionphile authenticity tag and pink return tag. Returned items must be in the same condition with all of the extras, such as box, included. If items are not in the same condition when returned, they will not be eligible for a return.
How to contact Fashionphile?
Contact Fashionphile. If you have more questions after this Fashionphile review, message the team using the contact page on their website or call 844-619-8902 from Monday to Friday between 7 AM- 5 PM PST. Explore your options for resell designer pieces. Check out these luxury sellers:
What is a fashionphile?
About Fashionphile. Fashionphile makes pre-owned designer handbags, accessories, watches, and jewelry accessible to women. The designer retailer makes it easy to shop, sell and repeat. Fashionphile has 172k loyal followers on Instagram who stand behind the brand. According to Geoffro van Raemdonck, the CEO of the Neiman Marcus Group, ...
Where is Fashionphile located?
Fashionphile is headquartered in Carlsbad, California with brick-and-mortar locations in Beverly Hills, San Francisco, New York City and Carlsbad, California. If you’re looking for the highlights of this Fashionphile review, check out these pros and cons:
What is the Tiffany bracelet?
The Tiffany Platinum Blue Sapphire Elsa Peretti Bracelet is exquisite in its originality and simplicity. The platinum bracelet features a delicate chain with five bezel set blue sapphires. It’s so charming, I’m in love.
Who is the founder of Fashionphile?
Overview of Fashionphile. Fashionphile was the first ultra-luxury re-commerce brand of its kind and was started by Founder and President Sarah Davis in 1999. The brand has experienced a successful 20+ year journey.
Is Fashionphile a trustworthy company?
Fashionphile offers a trustworthy means of acquiring designer items at accessible prices. While there are definitely troubling reports about customer service, the items you buy will be authentic. We give Fashionphile a thumbs up, just be aware that the service isn’t perfect and that you may experience some issues.
