See more
How much does FedEx charge to return a package?
A $1.00 per-package Delivery and Returns Surcharge will be assessed on packages that are delivered or returned using FedEx Ground Economy services. Current Charges for U.S. Express Package Services and U.S. Ground Services: $16 per package (dimension) $25.50 per package (weight)
Does FedEx do free return to sender?
When you need to return a FedEx package, the seller will often provide you with a FedEx return label to use. This label may be free or require a deduction of the shipping cost from your refund. Your package might actually have a FedEx prepaid shipping label inside the box.
Does FedEx charge for return pickup?
Pickup fees Return: $4 per package Next Day or Future Day: $3 per package (add $1 per package scheduled by phone). Same Day: $4 per package (add $1 per package scheduled by phone). Maximum of $20 per rated week for Future Day and Same Day On-Call fees billed to your account for packages picked up at the same location.
Can I return a FedEx package to sender?
Enter your tracking number. Select Manage Delivery, then Return to Shipper. Use the Reason for Return dropdown to let us know why the package is being returned (undeliverable address, suspected fraud, the recipient didn't pay, it's the wrong item, recipient changed their mind, other). Then click Continue.
How do I send back a package?
0:011:31How to Return Mail - YouTubeYouTubeStart of suggested clipEnd of suggested clipSome vendors require a return merchandise authorization or RMA that permits the recipient to returnMoreSome vendors require a return merchandise authorization or RMA that permits the recipient to return a product policies. May vary between vendors. So it's important to read return policies carefully.
Does FedEx pickup returns at home?
*Does any package exceed 150 lbs or contain a hazardous material? Please note: You can schedule a FedEx Ground return pickup on Monday-Friday for business locations or Tuesday-Saturday for most residential locations and up to 14 days in advance.
Can I give my FedEx package to a driver?
They won't give your package to just anyone Drivers want to deliver packages as much as you want to receive them, but there are some instances where they simply cannot leave a box behind. “If a package requires a signature of someone 21 or older and the person cannot supply proper ID, I can't leave it,” says John.
Does FedEx do home pickup?
One-time pickup With your FedEx account, you can request a one-time shipment pickup,* and we'll send a FedEx team member to you. Schedule through the pickup application or while creating a label in FedEx Ship Manager®.
Does FedEx charge for refused packages?
FedEx reserves the right to reject Packages based upon these limitations or for reasons of security or safety. FedEx shall be entitled to charge an administrative fee for packages rejected and for the costs of returning goods, where applicable, to the Sender. Further information is available upon request.
How does FedEx return label work?
0:021:04How do I return a FedEx package? - YouTubeYouTubeStart of suggested clipEnd of suggested clipIt's easy to return a package with fedex. And there are many different ways to do it let's startMoreIt's easy to return a package with fedex. And there are many different ways to do it let's start with your return label often the retailer will include a printed label in the package. Or they might
How do I stop a FedEx shipment?
Go to our tracking page and enter your tracking number. Select Manage Delivery, then Hold at Location. From the options provided, choose the location where you want to request your package to be sent.
What to do with prepaid return label?
The prepaid return label (if provided) Paper receipts or invoices. Don’t toss or lose the prepaid return shipping label, or you'll end up paying for the return shipping yourself. Keep the paper receipt or invoice, too.
What to do when you remove an item from a package?
When you remove the item from the package, leave everything else in the box and store it somewhere out of the way until you're sure you're keeping the item. You may need to return the item in its original packaging, so all the materials and packaging will be there waiting for you if you decide to send it back.
Do online stores have a return policy?
Most businesses with an online store have a return policy in place. As a consumer, it's important to understand how to return online orders before you buy. When reviewing a store’s policy, check to see: How long it will take to receive your refund.
Non-integrated options
These solutions are ideal if you're a small or medium business or want the most straightforward solution. Your assigned FedEx account executive can help you choose between our two label creation options.
Integrated options
If you're processing a lot of returns, one of these integration solutions might be right for you. We can help you decide which of these options would work best.
How flexible should your return policy be?
A strong customer service experience is vital, especially now, to engage your customers. By tailoring your offerings and being flexible – while keeping your customer and team members safe – you open the door for a customer relationship that goes beyond the point of sale.
How can you change your returns policy for safer handling?
At DetraPel, a company selling nontoxic liquid-repelling protective coating for fabrics and leather, the safety of its shipping and receiving team is a priority. “The primary concern at this time is handling returns in the safest manner.
What are shippers and carriers doing to stay safe?
We understand the role we play in keeping e-commerce retailers running smoothly, and we're helping small businesses with the return resources and support they need to fulfill their current return policies in a way that’s safe and simple for all customers and team members.
