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How do I return my Fitbit under warranty?
Fitbit.com 45 Day Satisfaction Guaranteed Return PolicyA return authorization must be requested from our customer service team within 45 days of your purchase date. ... You must return the Product to Fitbit to receive a refund. ... The return authorization number must be included along with your returned product.
Does Fitbit replace broken Fitbits?
Once you submit a warranty claim, Fitbit will either repair or replace your device. Repair the Product at no charge, using new or refurbished replacement parts. Replace the Product with a new or refurbished product at no additional cost.
Will Fitbit replace a replacement?
Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. To obtain warranty service, you must have a return authorization.
How long does a Fitbit warranty last?
one-yearImportant Fitbit warranty information Fitbit offers one-year limited warranty to the original purchaser of a Fitbit product, guaranteeing that their products will be free from defects in materials and workmanship under normal use for a one-year period.
What does Fitbit warranty cover?
Fitbit offers a limited product warranty. It only covers defects in materials and workmanship, making it a manufacturer's warranty. The warranty includes the device and wristband.
How do I replace my Fitbit with a new one?
Use the Fitbit App on your phoneOpen the Fitbit app > Today tab> and tap your profile picture or icon.Choose Set Up a Device.Select your replacement Fitbit model and follow the on-screen instructions.
Can a broken Fitbit be repaired?
Common issues with Fitbits can be resolved yourself with simple troubleshooting steps, but if your Fitbit breaks during normal usage within one year of purchase, it's still covered by the manufacturer's warranty and can be repaired or replaced.
Is there a recall on Fitbit?
The Details. Devices affected: This recall involves only the Fitbit Ionic smartwatch. The device has a 1.4-inch color LCD screen and a polyurethane band. To identify the model, look for the model number (FB503) on the back of the device under the “CE” mark and above the clasp near where the band attaches.
Do I need to register my Fitbit for warranty?
Do I Need To Register My Fitbit For Warranty? (ANSWERED!) You do not need to register your Fitbit for the warranty period to kick in. All you need to do is set up your Fitbit device. Since this is a normal part of the setup process, you should be prompted to do it after your first time turning the Fitbit on.
How long does a Fitbit last before it breaks?
On average, a Fitbit will last somewhere between one and two years if it is kept in excellent shape. But with normal use, they last about 16-18 months. The quality of the Fitbit's hardware, water resistance, frequency of cleaning, battery health, reset frequency, and which Fitbit model you buy.
What is the warranty on a Fitbit charge 5?
As with most electronic devices, Fitbit includes a one-year limited warranty with each purchase.
Can a broken Fitbit be repaired?
Common issues with Fitbits can be resolved yourself with simple troubleshooting steps, but if your Fitbit breaks during normal usage within one year of purchase, it's still covered by the manufacturer's warranty and can be repaired or replaced.
Who do I contact if my Fitbit is not working?
To contact Fitbit, call their customer service line at 877-623-4997, chat with a representative online, send them a message on Twitter, or submit a general inquiry to get your questions answered.
Can Best Buy fix my Fitbit?
yes there is a 1 year manufacturer warranty. Just call customer service and let them know when you bought it and they will either just replace it or ask you to send it to be fixed. They have always just sent me a replacement and I send my broken one back to them. Hope this helps.
Is there a recall on Fitbits?
The Details. Devices affected: This recall involves only the Fitbit Ionic smartwatch. The device has a 1.4-inch color LCD screen and a polyurethane band. To identify the model, look for the model number (FB503) on the back of the device under the “CE” mark and above the clasp near where the band attaches.
How long is the Fitbit warranty?
Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in ...
How long do you have to return Fitbit?
If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of purchase to request a full refund. You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding subscription purchases such as Fitstar and Fitbit Premium.
Does Fitbit have a limited warranty?
This Limited Product Warranty applies only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorized “Fitbit” trademark, trade name, or logo affixed to it. Without limiting the foregoing, the Limited Product Warranty does not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. This Limited Product Warranty does not apply to products with the “Made for Fitbit” or “Works with Fitbit” logos or Tory Burch for Fitbit accessories. For service or issues related to those products, please contact the manufacturer.
Can Fitbit be lost during warranty?
It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website ( help.fitbit.com ).
Is there a limit on implied warranties?
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.
Does Fitbit warranty apply to scratches?
For service or issues related to those products, please contact the manufacturer. This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents.
Is Fitbit a non-refundable purchase?
Fitstar purchases are final and non-refundable. See the Fitstar Terms of Use for more details. Fitbit Premium purchases are subject to the terms specific to Fitbit Premium. See those terms for more details.
What Are the Terms of the Fitbit Return Policy?
If you are unsatisfied with your Fitbit in any way, you are eligible for a full refund under the following three conditions:
Where Do You Find Your Return Authorization Number?
You will receive a return authorization number after you initiate the process. The procedure for acquiring one depends on your location:
Does Fitbit have a warranty?
Yes—Fitbit offers a manufacturer’s warranty that covers defects.
Does Fitbit Offer Full Refunds?
Yes— if you meet the conditions of the Fitbit return policy, you will be eligible for a full refund on your purchase.
How to get a Fitbit warranty?
To obtain warranty service, you must have a return authorisation. To request a return authorisation, please follow the instructions here. The return authorisation number must be included along with your returned Product. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss.
How long is the warranty on Fitbit?
Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period").
Does Fitbit warranty apply to scratches?
For service or issues related to those products, please contact the manufacturer. This Limited Product Warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished or modified by anyone who is not authorised by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents.
Do you have to deliver Fitbit to the address?
You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service.
Is Fitbit responsible for lost data?
It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss.
Can Fitbit be repaired?
Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. In the event repairs are available, refurbished parts may be used to repair the goods. Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. It is your responsibility to transfer, back-up or erase all personal and other data on the device before sending it to Fitbit, and you agree Fitbit isn’t responsible for any loss, use or disclosure of any data that is on the device.
Is there a limit on implied warranties?
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.
How long is the Fitbit warranty?
Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in ...
How long do you have to return Fitbit?
If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of purchase to request a full refund. You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding subscription purchases such as Fitstar and Fitbit Premium.
Can Fitbit be lost during warranty?
It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website ( help.fitbit.com ).
Is Fitbit a non-refundable purchase?
Fitstar purchases are final and non-refundable. See the Fitstar Terms of Use for more details. Fitbit Premium purchases are subject to the terms specific to Fitbit Premium. See those terms for more details.
Is shipping and handling charge refundable?
Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product (s) while in transit back to Fitbit. If you return Product to Fitbit (a) without a return authorization ...
Does Fitbit warranty apply to scratches?
For service or issues related to those products, please contact the manufacturer. This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents.
How to get a Fitbit warranty?
To obtain warranty service, you must have a return authorization. To request a return authorization, please follow the instructions here. The return authorization number must be included along with your returned Product. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit in the return authorization. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss.
How long is the warranty on Fitbit?
Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period").
Is Fitbit liable for any damages?
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Does Fitbit warranty apply to scratches?
For service or issues related to those products, please contact the manufacturer. This Limited Product Warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents.
Can Fitbit be repaired?
Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. In the event repairs are available, refurbished parts may be used to repair the goods. Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. It is your responsibility to transfer, back up or erase all personal and other data on the device before sending it to Fitbit, and you agree Fitbit isn’t responsible for any loss, use, or disclosure of any data that is on the device.
Is Fitbit responsible for lost data?
It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss.
Can you get a refund for a major failure?
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
How to get a Fitbit warranty?
To obtain warranty service, you must have a return authorisation. To request a return authorisation, please follow the instructions here. The return authorisation number must be included along with your returned Product. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss.
How long is the warranty on Fitbit?
Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period").
Does Fitbit warranty apply to scratches?
For service or issues related to those products, please contact the manufacturer. This Limited Product Warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished or modified by anyone who is not authorised by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents.
Do you have to deliver Fitbit to the address?
You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service.
Is Fitbit responsible for lost data?
It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss.
Can Fitbit be repaired?
Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. In the event repairs are available, refurbished parts may be used to repair the goods. Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. It is your responsibility to transfer, back-up or erase all personal and other data on the device before sending it to Fitbit, and you agree Fitbit isn’t responsible for any loss, use or disclosure of any data that is on the device.
Is there a limit on implied warranties?
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.
