How do I return to American Music Supply?
Call us at 1-800-458-4076 (or you may complete this form) and we'll email an Electronic Return Label to you. Put the label on the box and follow the easy UPS instructions! The label tells us everything we need to get your refund or exchange done FAST! FASTER than anyone!!
Is American Music Supply still in business?
American Musical Supply began as the catalog and Internet division of a Bergen County music business named Victor's House of Music. When Victor's was leased by competing retailer Guitar Center in 2007, the former Victor's owners retained control of AMS and continue to operate it as a mail order and web business.
Is zZounds and AMS the same company?
zZounds and American Musical Supply are not the same company, but they do work with one another. If you've looked at the website of both stores, you might have noticed that their stock looks incredibly similar – this is because they share an inventory.
How long does it take American Musical Supply to ship?
Our 4 state-of-the-art, strategically located warehouses are highly efficient and allow us to ship your gear in record time - and most orders will arrive at your door within 2 days for free.
Is American Musical Supply trustworthy?
Overview. American Musical Supply has a consumer rating of 3.11 stars from 9 reviews indicating that most customers are generally satisfied with their purchases. American Musical Supply ranks 16th among Music Equipment sites.
Does Guitar Center own American Music Supply?
Guitar Center is an American music retailer chain. It is the largest company of its kind in the United States, with 294 locations. Its headquarters is in Westlake Village, California....Guitar Center.FormerlyThe Organ Center (1959–1964) The Vox CenterOwnerAres ManagementNumber of employees10,000WebsiteGuitarcenter.com9 more rows
Is zZounds owned by Guitar Center?
Toward the end of 2000, zZounds.com was sold to Musical Fulfillment Services, its current owners. At the same time, zZounds Music Discovery Center was closed, making zZounds truly an online-only retailer.
Is Sweetwater owned by Guitar Center?
No, Sweetwater is not owned by Guitar center. Guitar Center is owned by Ares Management, whereas Sweetwater is majority owned by Providence Equity Partners with founder Chuck Surack owning the remainder of the company after selling over half of his stake in July of 2021.
Who is zZounds owned by?
zZounds was founded in 1997 and later acquired by Harmony Central. They are exclusively online with no physical locations. zZounds ships from 4 warehouses spread across the United States, 7 days a week. They have headquarters in New Jersey.
Is AMS music legit?
AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee....American Musical Supply Rating.Overall Satisfaction9.4 /10Checkout Satisfaction9.5 /10Product Met Expectations9.4 /10On-Time Delivery9.5 /10Satisfaction with Customer Support9.4 /104 more rows
How long does AMS take to ship?
For orders being shipped within the contiguous US*, the standard rates are as follows: Standard (7-10 business days) -- $4.75 for the first item and $1.25 for each additional item. Expedited (2-3 business days) -- $11.30 for the first item and $3.30 for each additional item.
Does Zzounds report to credit bureau?
No -- since we are not offering you a conventional line of credit, we do not report payment activity to credit agencies.
Where is zZounds music located?
zZounds Music Discovery Center, located on Chicago's near-north side, opened in 1996 out of equal parts necessity and curiosity. Founded by entrepreneur Ray Campbell, zZounds was always envisioned as an online-only business.
Is zZounds a legit website?
Overview. zZounds has a consumer rating of 2.37 stars from 94 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about zZounds most frequently mention customer service and next day problems. zZounds ranks 34th among Instrument sites.
Is Sweetwater sound legit?
So, Is Sweetwater Legit? Sweetwater is absolutely legitimate. They're arguably the biggest online music, sound, and gear retailer in the U.S. They have top ratings on a variety of websites and serve millions of customers every year.
Does AMS do credit check?
A credit check is required on the AMS 8 and 12 month payment plans, and we can have an answer back to you very quickly.
How long does it take to return an item to AMS?
Our 45 day return policy allows you to buy with confidence at AMS! If you are not completely satisfied with any item* purchased from AMS, return it to us within 45 days of the shipping date, and we will refund your money or help you with an exchange. That's always been our policy, and now we've added the ease of Electronic Return Labels!
How to get a return label from UPS?
Call Us At 1-800-458-4076 (or you may complete this form) and we'll email an Electronic Return Label to you. Put the label on the box and follow the easy UPS instructions. The label tells us everything we need to get your refund or exchange done fast!
How Are Restocking Fees Handled?
"Wear and tear" refers to any damage that was not present when the merchandise was received - rack mounting damage, scratches, dents, etc. "Contents" consist of any included parts and accessories, as well as the warranty card and manual, void of notes or markings. Packaging includes all inner and outer packaging, complete with the original barcode affixed. Items not returned in the condition described here may be subject to restocking fees (minimum 15% of the purchase price, as determined by our cost of replacing the missing items including a processing fee for this labor-intensive process) or refusal of the return. This fee may apply if you refuse delivery or as a result of delivery exceptions, as well as from a typical return. These conditions apply to all returns regardless of the reason for the return. A restocking fee will be charged for any defective item that is returned in damaged condition. Items returned without their original packaging will be assessed a $25 box fee.
Does Ams pay shipping charges?
If the return is needed as a result of damage, defect, or our mistake, AMS will pay the shipping charges - both to have your item sent back to AMS, and to send you a replacement item . AMS can issue a factory-fresh product in advance once we have confirmed that the exchanged item is in-transit to us. Any exceptions are at the sole discretion of American Musical Supply and its Returns Department.
Can you return drums to the manufacturer?
These items can only be returned to us if they are unopened.
Can you return a guitar after opening it?
All parts cannot be returned once opened due to possible usage. This includes all guitar, amplifier, and turntable parts.
Can you return earphones once opened?
Personal use items that are used in the mouth or in the ear cannot be returned once opened in consideration of public health laws. This includes all guitar talk boxes, ear buds, ear plugs, and in-ear earphones.
How long does it take to return an item to AMS?
If you are not completely satisfied with any* item purchased from AMS, return it to us within 45 days of the shipping date, and we will refund your money. That's always been our policy. Now we've added the ease of Electronic Return Labels!
How to get a UPS return label?
Call us at 1-800-458-4076 (or you may complete this form) and we’ll email an Electronic Return Label to you. Put the label on the box and follow the easy UPS instructions! The label tells us everything we need to get your refund or exchange done FAST! FASTER than anyone!!
How long does it take to process a return at a warehouse?
Once our warehouse receives the returned merchandise, the return is typically processed within 3 to 5 business days (Monday through Friday). Processing time may vary depending on daily return volume. Processing time may exceed 5 business days during January (typically our busiest month) and other times during the year when we are exceptionally busy.
Does AMS pay for shipping?
If you are returning a product for an exchange, AMS will pay the shipping charges on the exchange order. If you are returning a product for a refund, AMS will refund the full purchase price excluding any shipping charges incurred on the original order. However, you are responsible for the shipping costs on the product that you are returning to AMS. We do not credit any original shipping charges toward the exchange.
Can you return earphones once opened?
This includes cleaning supplies, care products, and rosin. -Personal use items that are used in the mouth or in the ear cannot be returned once opened due to health laws. This includes all guitar talk boxes, ear buds, ear plugs, and in-ear earphones. -All parts cannot be returned once opened due to possible usage.
Can you return a musical supply item that is still sealed?
Products that match the following categories can only be returned for replacement if they are defective or damaged in transit, or only for exchange or refund if they are still sealed (with American Musical Supply shrinkwrap and barcode still affixed). Defective items must have a case number from the manufacturer before we can take them back.
What are the different types of instruments at Ams?
Guitars and basses are just the beginning, we’re your stop for popular instruments of all different types! Our wide selection of Drum sets, electronic drums, percussion, and keyboards range from traditional acoustic models all the way to the unbelievable feature-packed digital instruments that will expand your playing in ways you never thought possible! AMS is always on the lookout for the freshest musical innovations and we’re always stocked with the newest cutting-edge technology.
What are the tools that DJs use?
That is why we always carry the newest tools for DJs, including the latest DJ Controllers, Media Players, Mixers, Turntables, and accessories for your sets at clubs, performance venues, or house parties. If you’re looking to compose and produce your own tracks, we have the gear to make it happen. Our selection of Keyboard Controllers, Production Tools, and Music Recording Software will pair with your computer or device to unlock unlimited sonic possibilities, no matter your personal style.
What is American Musical Supply?
For over 30 years, American Musical Supply has been the choice of millions of customers for their musical instrument and gear needs! Our inventory includes a wide assortment of electric and acoustic guitars, amplifiers, live sound gear, DJ gear, recording equipment, drums, keyboards, accessories and more from hundreds of great brands. We are always working to bring you the lowest prices and the best deals, all with superior service. We have been committed to quality ever since we got our start in 1986 and stand behind every sale!
Does American Musical Supply have a gold lock?
American Musical Supply is equipped with four state-of-the-art warehouses - that means your order ships quickly and you’ll enjoy the option of free shipping on nearly all of our products! And while many retailers charge 10% or more for an additional year warranty on the products they sell, the AMS Gold Lock Extended Warranty provides this benefit to our valued customers at no extra charge.
Is consent required for texting?
Texts are automated and consent is optional, not a condition of purchase.
Joe Nerve Supporting Member
If there's something wrong with the purchase, they don't charge. If they suspect you just don't like it, they will. And it often has to do with the person you're talking with on the phone. It's the same with any and every other big online retailer.
Joe Nerve Supporting Member
I have edited my initial post. I had confused them with MF. I have done business with both AMS and Zzounds (Same ownership, I think) through the years and have been satisfied. I still think that it is bad policy to try to get a few bucks out of a deal when you will drop the fee if challenged.
Joe Nerve Supporting Member
Given those issues, yes they should have given you a RMA to ship back to them free.
DavC
the last couple decades of folks ordering music toys online , try them out , send them back ... i think has loaded the market with many items that should be marked as ' floor models ' or ' re-stocked ' ..!
Mugre
Korg wrecks everything. it's one of two companies I will buy NOTHING from ever. The other starts with a "B" and is notorious for reverse engineering.
40Hz Supporting Member
That's why I stick with Sweetwater. They assign a rep to your account. So I deal with the same guy every time I order or call. I know him, and he knows what I'm about and where I'm coming from. So if there's ever a problem it's not like either one of us is talking to a complete stranger who may or may not be BSing.
mikew31 Supporting Member
The OP should have praised AMS for paying for shipping even though the bass was not defective. Did it need a setup? Sure, but from the description given it was not defective. Bad strings? Maybe it encountered some humidity changes or several temperature changes. A bad finish does not constitute defective.
What happens if you refuse a package?
Refusal of Package Upon Delivery: If upon delivery of your order, the package is refused, you will be responsible for all shipping charges. If your order was to be paid on a purchase order, service will be suspended until that balance is paid.
Does free shipping apply to Canadian orders?
Note: Free shipping offers do not apply to Canadian orders. For these orders, please be aware of customs fees - such as taxes and duties - when your order arrives. Since these fees vary from location to location, customs fees are not included in shipping charges.
Can AMS ship internationally?
International Customers. AMS is only able to ship internationally to Canada and US Territories. For shipping charges to these locations, please contact us at 1-800-458-4076 or 1-952-641-1402.
Does AMS deliver to carriers?
AMS will process your order and deliver it to our carriers immediately. However, all shipping carriers are occasionally experiencing delays due to a higher-than-expected volume of shipments. Please be advised that the delivery projections listed for your order may not always be accurate.
