Can you return a Fossil watch?
We accept returns of unworn merchandise up to 90 days from purchase for a full refund. Click here to learn more.
Can I return Fossil smart watch?
We accept returns of unworn merchandise up to 14 days from purchase for a full refund.
Does Fossil charge for returns?
* Returns are free on all eligible orders, however, the original shipping fee is nonrefundable. For instructions on how to return your order, please click here. *Custom timepieces and engraved or embossed items are considered final sale.
How do I return a Fossil product?
You also have the option to return your Fossil.com order directly to a Fossil store. Just head into your local Fossil store with your order confirmation email and a store representative will be more than happy to assist you with your return.
How long is fossil watch warranty?
Your watch is warranted for a period of two (2) years from the original date of purchase under the terms and conditions of the warranty. This warranty covers materials and manufacturing defects, the watch movement, hands and dial only. A printed copy of the receipt is required for warranty repairs.
Does Fossil have a lifetime warranty?
Fossil Traditional watches are warranted by Fossil for period of two (2) years and Fossil wearables are warranted by Fossil for period of one (1) year from the date of purchase under the terms and conditions of this warranty. The Fossil warranty covers material and manufacturing defects.
How long does Fossil take to refund?
Please allow up to 14 business days business days for your refund to process after your package is delivered to our returns facility. Please note you will receive an email once your return has processed. The refund will be issued to the original form of payment.
Can I return online Fossil purchase in store?
Yes, you can return an online order in-store*. In-store returns are subject to the same return policy as our online return policy. When you visit the store, make sure to bring your order summary/confirmation email and the credit card used to place the order.
Can I return Fossil online orders in store?
Call the store to let them know you have arrived to pick up your order. Provide the order confirmation number, and a store associate will bring your order to you. Any returns for Contactless Curbside Service orders must be mailed back to our distribution centers. Instructions can be found on our Product Care page.
Can you replace fossil watch glass?
Did your Fossil watch glass get a crack or chip? Unfortunately this happens frequently, but the good news is that we can repair your watch to get it looking & running like new. Usually a Fossil Watch Glass replacement takes about 7 days from door to door and can be finished with all Factory Quality materials.
How do I clean my Fossil watch?
Wash It With Mild Soapy Water, And Soft Brush We recommended using anybody spray, or remover. Use mild soapy water and rub the chains using a soft brush. Make sure you are not using rough brushes as it causes stretch on your designs.
Can I return my Fossil online order in store?
Yes, you can return an online order in-store*. In-store returns are subject to the same return policy as our online return policy. When you visit the store, make sure to bring your order summary/confirmation email and the credit card used to place the order.
Can you replace fossil watch glass?
Did your Fossil watch glass get a crack or chip? Unfortunately this happens frequently, but the good news is that we can repair your watch to get it looking & running like new. Usually a Fossil Watch Glass replacement takes about 7 days from door to door and can be finished with all Factory Quality materials.
Can you cancel a Fossil order?
Fossil is unable to cancel orders once they have been placed. However, we do offer free return shipping. Once you receive your order, you can return your order for a refund. Fossil is unable to cancel orders once they have been placed.
How do you contact Fossil?
(800) 449-3056Fossil Group / Customer service
All You Need To Know About the Fossil Return Policy
The Fossil return policy sets an extended 90-day return deadline due to the current COVID-19 pandemic. If you honor the deadline, the company will refund you to your original payment method. Without the receipt, you will get store credit that you can spend on Fossil merchandise.
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WARRANTY
Our limited warranty covers defects in material or workmanship up to one year from date of purchase. Click here to learn more.
REPAIRS
We will repair or replace any products still under warranty. Click here for more information.
RETURNS
We accept returns of unworn merchandise up to 90 days from purchase for a full refund. Click here to learn more.
RECOMMENDED CARE
We make our bags out of the finest, genuine leather. To keep it looking good over time, clean with a soft dry cloth. Leather stained by cleaning is not covered under our warranty. Will your leather weather the elements? Watch out for water and don't let it sun (bathe).
Methods of Return
- According to the Fossil returns policy, online purchases can be returned online. Whether you’re covered by Fossil returns Canada or USA and you have the original packaging, here’s what you need to do: 1. Make sure the item is in returnable condition. 2. Look for the return shipping label …
How Will You Get Your Refund? Fossil Refund Policy
- Depending on where you are, your refund may take a while to show up on your bank account. Here are a few things to know about the refund. If you’re in an EEA country, such as in the UK, Germany/Austria, France or Italy, and use your Legal Right to Change your Mind, note that Fossil will inspect the item to make sure it’s been handled properly. If they think there’s been some imp…
Fossil Exchange Policy
- Fossil exchange policy will only be accepted in-store. If there’s no way you can get to a Fossil store or if you don’t have a store near you, your only option is to return an order and place a new one.
Fossil Return Policy Covid -19
- There are no special changes to the company’s return policy due to COVID. However, the holiday season extensions apply depending on where you live.
FAQs
- Q Does Fossil have free returns? Yes, depending on where you’re located. Q How long do Fossil returns take? It can take anywhere between a week to 14 days, depending on where you are. Q Can I return my Fossil watch? Only if it’s not a “design by you” watch customized for you. Q Can I return an online order in-store? Yes, you can return your order at your nearest store, just make su…
Conclusion
- The Fossil Returns Policy varies in different parts of the world. The Fossil return policy Canada and USA is the most generous at present. The holiday extension in these countries means that you have 90 days in which to return your items. The Fossil return policy Australia gives you the standard thirty-day window to make up your mind about an item. The same applies to European …