What is GhostBed return policy?
It must be received no later than 30 days after your 101-Night trial has expired, or the ability to return and secure your refund will NOT be honored. It is the responsibility of the customer to forward the donation receipt back to us. The sleep trial is a comfort sleep trial only for the GhostBed mattresses.
How do I return a GhostBed pillow?
If after you have tried the pillow for 30 nights, you are not completely satisfied you can return it to us, at your expense, for a complete refund. Please contact us at sleep@ghostbed.com or call 1-855-855-4499 and we will process your request immediately.
Can you return memory foam mattress?
0:046:57How To Return A Bed In A Box Mattress (FULL GUIDE) - YouTubeYouTubeStart of suggested clipEnd of suggested clipSo if you end up not liking the bed that you just bought within its trial period time frame you canMoreSo if you end up not liking the bed that you just bought within its trial period time frame you can just send it back at no additional cost to you and you get a full refund.
Can you return a bed if you don't like it?
Some shops will only offer an exchange or store credit, rather than a full refund. Some high street retailers will only accept returns if the mattress is unused, so it will need to be in perfect condition, undamaged and in its original packaging. That means you won't be able to change your mind once you've slept on it.
Where is GhostBed shipped from?
GhostBed mattresses are proudly made in the United States, in one of our many manufacturing facilities. Not only does this mean you get a high-quality mattress, but you'll get it frighteningly fast! Many customers receive their mattress within just 2-5 days of placing their order.
Who makes GhostBed?
Nature's Sleep bedding companyIt's a mattress that, unlike popular bed-in-a-box brands like Casper and Nectar, utilizes three different types of foams to achieve a more one-of-a-kind feel. GhostBed is owned by the reputable Nature's Sleep bedding company and has even partnered with tennis icon Venus Williams for a product collection.
Can you really return a mattress?
Yes, that's a full year to test the mattress and return it if it's not right for you. If you don't open your mattress, you can initiate a full return or a full exchange immediately. Once your mattress is opened, you'll need to wait 30 days after delivery before you can do either.
What happens to the mattresses that are returned?
Your returned mattress will still find a good home with someone who needs and wants it. In most cases, when state law allows it, returned mattresses are donated to charities like the Salvation Army, women resource centers, or homeless shelters.
What do dreams do with returned mattresses?
As part of our 40-Night Sleep Guarantee, if between 30 and 40 nights of use you're not satisfied with the comfort of your mattress, we'll exchange it for an alternative mattress in the same size (T&Cs apply).
How long does a buyer have to return an item after a case is opened?
It is most definitely 5 business days. If you go into your returns center and click on the details for the return, there will be a line at the top stating something like “We have asked the buyer to mail the item no later than (insert date here).” That date is 5 business days after you accepted the return. Correct.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
Can you return a mattress without tags?
You can report the manufacturer selling mattresses without the tag. The penalty can range from a legal notice served to the manufacturer or seller to stop removing the tags or provide the correct information, to a fine of up to $1,000.
Does GhostBed have free returns?
GhostBed promises that customers can try a mattress for up to 101 days — three months — and return it "hassle-free" if not satisfied.
How do you contact Ghostbeds?
You may contact GhostBed's Customer Service Team by calling (954) 371-2004 or emailing at sleep@ghostbed.com.
Is GhostBed made in Canada?
All of our mattresses are built in Canada by Nature's Sleep, a company that's been around for 20+ years.
Where is GhostBed manufactured?
the United StatesGhostBed mattresses are proudly manufactured in the United States. We make shopping easy with our hassle-free online shop and FREE nationwide shipping.
What is a sleep trial on Ghostbed?
The sleep trial is a comfort sleep trial and only applies to the GhostBed mattress. It does NOT apply to errors in ordering, size issues, changes in circumstances, buyers remorse etc. Your account will be notated and your sleep trial will be voided if any non-returnable reason has been given.
When does the risk of loss and title for all merchandise ordered on this Web site pass to you?
The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
How long does it take for Nature's Sleep to deliver notices?
All notices from Nature’s Sleep LLC & GhostBed Inc to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Nature’s Sleep LLC & GhostBed Inc shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:
Does GhostBed have a power base?
The GhostBed Foundation/Box Spring, GhostBed Adjustable Power Base, GhostBed Sheets, GhostBed Mattress Protector, Adjustable Base Brackets/Legs/Remote, GhostBed T-Shirt and any and all accessories (excluding GhostPillows) do NOT qualify for the 101 night sleep trial and are non returnable. ONLY THE MATTRESS IS RETURNABLE UNDER THE GUIDELINES OF THE 101 NIGHT SLEEP TRIAL.
When will referral commissions be paid?
Referral commissions will be paid after the customer has successfully kept the mattress past the 101 day mark and it is an otherwise uncontested transaction. Only applicable to orders containing a mattress.
Does Ghostbed have inaccuracies?
A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Nature’s Sleep LLC & GhostBed Inc tries to ensure the integrity and the accuracy of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.
Can you ship free pillows?
Promotions that include “Free Pillow (s)” are available for a limited amount of time and are on a first come basis while supply lasts. Unfortunately, once we are out of stock we are not able to ship the Pillow (s).
How long is GhostBed warranty?
GhostBed guarantees the original purchaser that the GhostPillow will be replaced or repaired at our option, should it be deemed defective because of faulty workmanship or structural defects during this five year warranty period, excluding the specific limitations contained herein.
How does a Ghostbed Luxe mattress feel?
Certain material in your new GhostBed Luxe mattress is temperature sensitive material; therefore the ambient room temperature may affect the mattress feel. Very warm or humid weather may make the mattress feel extra soft, while very cold weather may render the mattress somewhat firmer. A bedroom temperature between 65° – 75° Fahrenheit will generate the proper feel. Your mattress is new and it may take some time for you to get comfortable with its new feel. After a reasonable amount of “break-in” time, if you are still not as comfortable as you would like, try adding or removing a conventional mattress pad, this may alter the feel slightly and give you just the comfort level you are looking for.
How long is the warranty on a mattress protector?
This warranty protects you for ten (10) years from the original date of purchase of your Mattress Protector.
How long is a mattress cover warranty?
The outer mattress cover is warranted for one (1) year from the date of original purchase against faults in material or workmanship. If the mattress, foundation, or cover is physically abused, damaged, soiled, burned, cut or torn, this warranty is void.
What is a visible indentation on a mattress?
Any visible and lasting indentation (body impression) greater than one (1.0) inch not associated with a sag in the foundation, box springs, or platform (mattress support); and any physical flaw in the mattress causing the material to split or crack, despite normal usage and proper handling.
How warm is a Ghostbed Flex mattress?
A bedroom temperature between 65° – 75° Fahrenheit will generate the proper feel. Your mattress is new and it may take some time for you to get comfortable with its new feel. After a reasonable amount of “break-in” time, if you are still not as comfortable as you would like, try adding or removing a conventional mattress pad, this may alter the feel slightly and give you just the comfort level you are looking for.
What causes a product to not return to its original shape?
Deterioration in the cell structure of the material that causes the product to not return to it’s original shape.
When will referral commissions be paid?
Referral commissions will be paid after the customer has successfully kept the mattress past the 101 day mark and it is an otherwise uncontested transaction. Only applicable to orders containing a mattress.
Is mattress recycling refundable?
mattressrecyclingcouncil.org. Recycling fees are NOT refundable.
How long does it take for Ghostbed to ship?
With the exception of our Memory Foam Topper — which we’ve seen an amazing response to — most GhostBed orders ship within 24 hours.
Who is the founder of GhostBed?
Hi there — Marc here, Founder of GhostBed.
