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Does GlassesUSA accept returns?
GlassesUSA.com has a 14-day, no questions asked free returns policy. We are confident in our frames & lenses, and that you will enjoy the eyeglasses & sunglasses you purchase from us.
How do I get a refund from GlassesUSA?
How do I return or exchange my glasses? We're sorry to hear you aren't satisfied with your glasses. If you wish to return them, fill out the return form and follow the instructions. We accept glasses returns no questions asked within 14 days of receipt for a refund, exchange or store credit.
Do glasses have a return policy?
If for some reason you are not completely satisfied with your prescription eyeglasses (frames and lenses) you may return them for a refund less a 20% restocking fee within 30 days of the date your glasses were purchased. Eyeglasses must be returned in the original packaging and in saleable condition.
Can glasses frames be returned?
Usually, an optical store will offer a refund or replacement for the following reasons: There's a manufacturer defect such as a frame that breaks. They will be replaced or your money will be refunded. The prescription is clearly wrong, due to a mistake in how your eyes were measured or the in how the lenses were made.
How long does GlassesUSA take to refund?
The refund process lasts 10–14 days. If you paid by credit card, the refund may appear on the following month's statement. If the refund does not come through in that period, you can get in touch with GlassesUSA.com support by: Phone—1-844-244-1186.
Why is GlassesUSA so cheap?
In 2009, they set out to correct the vision industry and make that possible by launching GlassesUSA, an online retailer for prescription eyewear. By removing the middleman from the typical supply chain, the company says it offers more options at lower prices.
Can I cancel my prescription glasses?
You have the possibility to cancel your ordered glasses in many stores. However, the return and refund policies are very different in the stores. It is therefore important to be clear about the consequences before buying. For example, there are stores where there is no possibility to cancel the order.
Why can't I see with my new glasses?
Until you adjust to your new prescription glasses, it might appear that your new glasses don't correct your vision as well as your old pair. This is completely normal. Most people find that it can take anywhere from 5 minutes to a few days to adjust to their new prescription glasses.
Can prescription lenses be returned?
All products except custom prescription eyewear can be returned in store. Refunds normally take 5 working days but may take longer depending on your bank.
What happens if you hate your new glasses?
Some optical stores and online sellers guarantee your satisfaction with your eyeglasses — even if you simply don't like them — by offering a refund or a store credit for the amount you paid for them. If so, you usually must return the glasses within a specified period of time (for example, within 30 days of purchase).
Why do my glasses make everything look curved?
This is a fairly common occurrence that can be a result of the adjustment period as your eyes get used to the new prescription. This type of peripheral vision distortion can often occur if the new glasses are of a higher prescription or the frames are larger than what you are used to.
How do I know if my new glasses are too strong?
1) Blurred Vision Stare straight ahead with the other eye. Is your vision hazy or blurred? Repeat with the other eye. A cloudy or blurred vision in one eye, while the other is closed is a sure sign that the power of your glasses or lenses is incorrect.
How do I cancel my GlassesUSA subscription?
Note that you can cancel, change, or pause your subscription at any time by visiting your account page or calling 1-844-244-1186. Plus, there's no cancellation fee!
Where is GlassesUSA com located?
954 Lexington Avenue, New YorkGlassesUSATypePrivateHeadquarters954 Lexington Avenue, New YorkProductsPrescription glasses, Sport glasses, Safety glasses, SunglassesNumber of employees200Websitewww.glassesusa.com3 more rows
Can I use insurance for GlassesUSA?
Yes, GlassesUSA.com accepts insurance from these major providers. If you don't see your provider listed, GlassesUSA.com can provide a detailed invoice to submit to your insurance company for reimbursement. You can also use FSA and HSA dollars to buy prescription eyeglasses, prescription sunglasses, and contact lenses.
How good is GlassesUSA?
GlassesUSA is a reliable site to order glasses, sunglasses, and contacts from. Their prices are competitive and the ordering process is convenient. Their 14-day return window is a bit short, but is effective. Their 100% money-back guarantee makes them a great choice for your first time ordering online.
Who owns glassesUSA.com?
GlassesUSA.com is a website owned and operated by Optimax, a company organized under the laws of the State of Israel. Optimax is a global eyewear group that was founded in 2008. Founded over 10 years ago, GlassesUSA.com is making affordable glasses accessible for anyone in need of vision correction.
How long are glasses warranty?
All frames have a 365-day manufacturer’s warranty. In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a 50% store credit towards another pair of eyeglasses. Your store credit will be in the amount of 50% of the amount paid for the item; this does not include the shipping cost. The coverage does NOT include accidental damage from handling or damage from normal wear and tear. . Please note it is the customer's responsibility to return the glasses and provide us with the return shipping tracking information. Furthermore, a picture of the damage to the item is required for the warranty to be activated.
What does "your use of the services" mean?
Your use of the Services means you represent and warrant that you meet all eligibility requirements we outline in these Terms. However, we may refuse to let certain people access or use the Services. We may also change our eligibility criteria.
How long does it take to get a refund from a contact lens?
Each item may be returned a single time, within 14 days after its delivery (and with respect to contact lenses, 30 days ), for a 100% refund (as specified above), store credit or an equal-value exchange. The next return with respect to the same item will only be eligible for store credit or equal-value exchange.
Is GlassesUSA a medical website?
GlassesUSA.com is not a medical or vision group or a health care provider. GlassesUSA may provide its users with the ability to obtain a virtual consultation provided by independent health care practitioners. Any consultations provided to you will be provided by licensed optometrist, ophthalmologist, and/or other health care professional appropriately licensed and qualified to provide you health care services. If you experience any pain, symptoms, blurred vision, “seeing floaters” or other maladies of the eye, consult your physician immediately or call 911. The content of the Sites, including without limitation any content accessed, sent or made available for use or download through this Site (inclusive of any information transmitted by third parties and/or healthcare providers and eyeglass or contact lens prescriptions) does not constitute professional medical advice, diagnosis, or treatment by GlassesUSA.com of any kind. You should always seek the advice of your qualified healthcare professionals with any questions or concerns you may have regarding your individual needs and any medical conditions. We do not recommend or endorse any specific tests, healthcare providers, physicians, products, treatments, therapeutics, pharmaceuticals, devices, procedures, opinions or other information that may be included on, accessed through, sent through or made available for use or download through the Sites.
Does GlassesUSA have warranties?
GlassesUSA attempts to ensure the integrity and accuracy of the Sites, it makes no representations, warranties or guarantees whatsoever as to the correctness or accuracy of the Sites and content thereon. It is possible that the Sites could include typographical errors, inaccuracies or other errors, and that unauthorized additions, deletions and alterations could be made to the Sites by third parties. In the event that an inaccuracy arises, please inform us so that it can be corrected. GlassesUSA reserves the right to unilaterally correct any inaccuracies on the Sites without notice. Information contained on the Sites may be changed or updated without notice. Additionally, we shall have no responsibility or liability for information or content posted to the Sites from any non-GlassesUSA affiliated third party.
Where Does GlassesUSA.com Receive Returns?
After you initiate the return process with GlassesUSA.com, they will send you a shipping label with an address specific to your region.
How Long Does It Take To Process Refunds?
The refund process lasts 10–14 days. That timeframe may change depending on the method of payment on the original order. If you paid by credit card, the refund may appear on the following month’s statement.
How Long Does It Take To Receive Store Credit?
You will receive store credit up to 30 days from the return approval. Store credit will be emailed to you and may take an additional seven days to show up in your inbox.
Can you return glasses USA?
GlassesUSA.com offers a no-questions-asked, free returns policy. You can return any item you purchased as long as you initiate the process within the specified time frame:
Are Any GlassesUSA.com Products Non-Returnable?
While you can return glasses and unused contact lenses within specified timeframes, you cannot return used contact lenses. Any contact lenses you wish to send back to GlassesUSA.com must be in their original, sealed packaging.
Shipping policy
GlassesUSA.com offers free standard shipping on all orders to the US & Canada. In addition, expedited and express shipping are also available.
Production time
Note: How to buy glasses online that fit? If you’re not sure what works for you, use the Virtual Mirror to try on frames until you find the perfect one. Our Virtual Mirror will ask you to upload your picture so we can show you online how any frame you choose will look on your face.
How to send your prescription
After going online to GlassesUSA.com and choosing a frame you love, sending in your prescription is a piece of cake. You can choose one of 3 easy ways to get it done:
Upload your prescription as a photo
If you have a digital copy of your prescription, you can upload it directly to the site.
Send your prescription via email
You can complete your order without providing a prescription, instead sending it to us with your order number. We’ll take care of the rest!
How many pairs for the price of one?
Two pairs for the price of one.
How much extra can you save on a gift card?
Save up to $50 extra on your purchase using a gift card.
