What is Grandin Road return policy?
If you're not happy with your purchase, simply return it within 90 days for an exchange or refund, less the cost of shipping and handling. Special policies apply to holiday, rug, customized/personalized, and final sale (prices ending in $. 97) items.
What is the return policy for Avenue?
You can return your purchase for up to 90 days from the shipping date on your original packing slip. Merchandise must be in new, original and resalable condition. Items must be unworn, unwashed and with all labels and swing tags attached.
Who is the CEO of Grandin Road?
Jackie Ardrey is an accomplished business leader with 25 years experience growing multichannel, merchandise-driven organizations, including Harry & David, Oregon Home Gourmet, and Hanna Andersson.
Who is Grandin Road affiliated with?
Cornerstone Brands, Inc.Grandin Road is part of Cornerstone Brands, Inc. (CBI), a family of direct marketers that ranks among this country's top ten consumer direct firms.
What is Lane Bryant return policy?
With an original receipt, and within 45 days of the original date of purchase (60 days if purchased on a Lane Bryant Credit Card by a Lane Bryant Reward Member), Lane Bryant will provide an exchange or full refund in the original form of payment.
How do Happy Returns work?
Customers can drop-off returns through the Happy Returns nationwide network of Return Bar Locations including the newly announced Staples locations. The returns process enables customers to drop off returns without packaging or printing out paperwork and provides this service in under 60 seconds.
Are Grandin Road and frontgate the same company?
The Founding of Frontgate The result was the Frontgate catalog, later joined by subsidiary titles including Grandin Road, The Outdoor Sourcebook, and Splash Pool & Spa.
Who owns front gate?
Cornerstone Brands, Inc.Its first catalog was mailed to 300,000 households. FRONTGATE was founded in 1991 and is based in West Chester, Ohio. The company is a part of Cornerstone Brands, Inc., a family of luxury home and apparel lifestyle brands.
Are Frontgate and Ballard design the same company?
Ballard joins forces with Cornerstone Brands, a family of leading home and apparel brands, including Frontgate, Garnet Hill, Grandin Road and Travel-Smith.
Where does Ballard Designs get their furniture from?
Classic Furniture Made In Italy | Ballard Designs.
What style is Ballards?
Ballard's figured out the way to make chic selections both accessible and affordable, bringing European flea market style, industrial trends and Southern chic into almost any budget.
What company owns Ballard Designs?
HSN, Inc.The Cornerstone Brands Gr...Ballard Designs/Parent organizations
Does Avenue have free returns?
Customer can choose to process a return for store credit or to the original form of payment provided. Customers that opt for a refund their card will be charged a flat rate of $10. No Shipping fee will be charged to customers that opt for store credit. Please allow up to 14 working days for your refund to process.
Which Avenue locations are closing?
On Wednesday, Versa Capital announced plans to close all 222 Avenue stores across 33 states. Everything from clothing to store fixtures will be sold from locations across America, according to a press release.
What is return bar?
Its Return Bar network of over 700 Return Bars nationwide allow shoppers to easily return or exchange without printing or packaging in under 60 seconds and receive refunds immediately.
How do I cancel an order on Avenue?
Can I change or cancel my order once it has been placed? We will do our best to change or cancel your order if you contact us within 12 hours of placing it. Please contact orders@onlyontheavenue.com with your order number and specific request, and we will let you know if we can accommodate it.
When can I return Christmas merchandise?
Christmas merchandise purchased after September 1st must be returned before December 23rd or within 30 days of purchase (whichever occurs later). All returned items must be in their original packaging and in the condition in which they were received. Please wrap your items carefully; package and ship them so that damage does not occur. Follow the return process instructions on the pack slip.
Can you cancel a monogrammed order?
Any order placed for monogrammed, customized, or made-to-order cannot be canceled or modified after order is placed. These items are nonreturnable. This excludes defective items and items damaged during delivery.
What is Grandin Road?
Grandin Road is one of the most popular home furnishing and decor catalog companies. With a legacy of mail-order sales, they have also expanded to include two outlet centers as well as a popular online store.
Is Julien bar stool cheap?
Sorry to say, this Julien leather bar stool is a little on the cheap side. Sorry to say, this Julien leather bar stool is a little on the cheap side. The wood is inferior and poorly stained and the miters in the legs aren't finished smooth. One of the lower cross members came apart at the leg because it wasn't glued.
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Overview
Grandin Road has a consumer rating of 1.47 stars from 53 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Grandin Road most frequently mention customer service, credit card and free shipping problems.Grandin Road ranks 453rd among Home Decor sites.
Reviews (53)
I got a catalog from Grandin Road which on the front stated free shipping and 20% off! I wanted to buy 2 very nice area rugs from them, but when I went to the cart, they charged me for shipping. When I called customer service to inquire, they said you only get one or the other.
About the business
Discover and shop affordable, designer-inspired home decor, indoor and outdoor furniture, holiday and Halloween decorations, wall art, bar stools, area rugs, benches, bedding and more.
How do I know I can trust these reviews about Grandin Road?
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Grandinroad will not provide helpful brand name maintenance info from vendors
Ordered and received a LIZA teak bench in good condition. Asked a Grandinroad product specialist to inquire with their vendor of the bench which teak sealer brand they use to maintain the bench finish. I wanted to use the same brand when I maintained teak finish.
Ordered chairs in September 2020
Ordered chairs in September 2020. Accepted payment right away and then found out product was backordered. Target was forecast for late October, we had to call three times to get a new date when it rolled into early November.
Highest shipping costs
I am giving this website two stars based on their merchandise only as they have a decent selection. However, I would not order from them. Their shipping costs are through the roof, you get Absolutely nailed on the shipping.
Great products, unique items, high quality
Great products, unique items, high quality. I purchased two navy blue leather storage benches for a game room. They are perfect with no issues. Also a "dice" side table that is a favorite piece. 3 wood framed illuminated frames that hold record album covers for display w/ remote controls. Very pleased with all products.
Great high quality products
Great high quality products ( bedding, home decorations and outdoor products). I have had shipping issues and items broken in shipping which is the reason l didn't give a Five Star. The quality of products and customer service is top notch, however I had issues ordering online and had to call my order in.
Items Excluded from Discount
Shipping Offers
- Shipping charges are calculated before any promotional discount is added based on the current price of each item (including the reduced prices of clearance items or select items with a limited-time reduced price). Questions? Call 1.866.668.5962 or submit our email form.
Christmas Order Return Information
- Christmas merchandise purchased after September 1st must be returned before December 23rd or within 30 days of purchase (whichever occurs later). All returned items must be in their original packaging and in the condition in which they were received. Please wrap your items carefully; package and ship them so that damage does not occur. Follow the return process instructions o…
Halloween Order Return Information
- Halloween merchandise will not be accepted after 10/30 - or 30 days from date of purchase (whichever occurs later). All returned items must be in their original packaging and in the condition in which they were received. Please wrap your items carefully; package and ship them so that damage does not occur. Follow the return process instructions on ...
Customized/Personalized Items
- Any order placed for monogrammed, customized, or made-to-order cannot be canceled or modified after order is placed. These items are nonreturnable. This excludes defective items and items damaged during delivery.