What is Grandin Road's return policy for defective items?
All damages or defects must be clearly communicated to a Grandin Road customer service representative. Verification of the reported issues will be completed through an inspection upon our receipt of the returned item (s). After our review, you'll receive an exchange or merchandise credit.
What do customers say about Grandin Road?
Overall, customers have good things to say about Grandin Road and their generous return policy, but there were some disagreements on durability and perceived quality for some shoppers. Grandin Road is one of the most popular home furnishing and decor catalog companies.
Does Grandin Road rude have the table?
The item has been delivered to Grandin Road according to UPS, but Grandin Road RUDE customer service tells me they do not have the table. At this time, I've lost $399.
How do I report damages or defects to Grandin Road?
All damages or defects must be clearly communicated to a Grandin Road customer service representative. Verification of the reported issues will be completed through an inspection upon our receipt of the returned item (s).
What is Grandin Road return policy?
If you're not happy with your purchase, simply return it within 90 days for an exchange or refund, less the cost of shipping and handling. Special policies apply to holiday, rug, customized/personalized, and final sale (prices ending in $. 97) items.
Does Grandin Road ship to UK?
Please email international@grandinroad.com or call 1.866....FAQs: International Orders.DestinationCanada Post - Expedited ParcelCanada6-17 business days (4-8 days Express Delivery)Global MailUnited Kingdom7-12 business days (5-9 days Express Delivery)DHL Express10 more rows
Is Grandinroad part of frontgate?
The Founding of Frontgate The result was the Frontgate catalog, later joined by subsidiary titles including Grandin Road, The Outdoor Sourcebook, and Splash Pool & Spa.
What company owns Grandinroad?
Cornerstone Brands, Inc.Grandin Road is part of Cornerstone Brands, Inc. (CBI), a family of direct marketers that ranks among this country's top ten consumer direct firms.
Items Excluded From Discount
Discount offers exclude Sale price items ending in $0.97, Halloween & Fall Decor, Christmas Sale items, Limited Time Savings Items, Nantucket Rocking Chair, Amalfi Bench, Julien Bar & Counter Stool, Patience Brewster Items, Seasonal Storage Items, Oak Branch Entertaining Items as well as gift cards, gift certificates, gift wrap, taxes, and postage and handling charges.
Shipping Offers
Free Standard Shipping offers apply to standard ground shipping only within the contiguous U.S. Excludes Truck, In-Home delivery, expedited delivery and additional handling fees.
Christmas Order Return Information
Christmas merchandise purchased after September 1st must be returned before December 23rd or within 30 days of purchase (whichever occurs later). All returned items must be in their original packaging and in the condition in which they were received. Please wrap your items carefully; package and ship them so that damage does not occur.
Halloween Order Return Information
Halloween merchandise will not be accepted after 10/30 - or 30 days from date of purchase (whichever occurs later). All returned items must be in their original packaging and in the condition in which they were received. Please wrap your items carefully; package and ship them so that damage does not occur.
Final Sale
Sale items (with prices ending in $.97) are final sale and cannot be returned.
What is Grandin Road?
Grandin Road is one of the most popular home furnishing and decor catalog companies. With a legacy of mail-order sales, they have also expanded to include two outlet centers as well as a popular online store.
How many styles of rug does Grandin Road have?
Another popular item that shoppers are on the hunt for is a new rug. Grandin Road offers over 100 styles and material choices in a variety of size options. With styles that focus on contemporary design elements, most customers with a modern or contemporary interior design can find something that works for them. While most customers like Grandin Road's offerings, there are some complaints about issues with delivery for some customers.
Does Grandin Road have sectionals?
Another top priority for shoppers are new living and family room seating. Grandin Road offers both more formal and less formal options including affordable sectionals and sofas with many options below $1000. Also, Grandin Road offers a selection of accent chairs, many of which are already assembled. These come in a wide array of materials such as faux leather, cotton, and synthetic material. Overall, most had good things to say, but there were some complaints about comfort and durability in some cases.
Does Grandin Road have Halloween decorations?
Another top request from Grandin Road are holiday and Halloween decorations. They have a special online area for year round Halloween offerings, Halloween Haven. From spiders to witches to creepy pumpkin faces and wreaths with skulls, Grandin Road has found a special niche in their Halloween collection. Overall, customers really enjoy these offerings with the rare complaints mentioning back ordered items and delivery mishaps.
Is Julien bar stool cheap?
Sorry to say, this Julien leather bar stool is a little on the cheap side. Sorry to say, this Julien leather bar stool is a little on the cheap side. The wood is inferior and poorly stained and the miters in the legs aren't finished smooth. One of the lower cross members came apart at the leg because it wasn't glued.
Does Grandin Road have outdoor furniture?
The last popular request by customers is for new outdoor furniture. With collections ranging from outdoor dining sets to seating and outdoor decor, Grandin Road offers multiple designs that use wicker and hardwoods. Items come at affordable to moderate pricing overall with customers excited by some of the bargains to be found. However, there were reported complaints about durability and delivery for some.
Items Excluded from Discount
Shipping Offers
- Shipping charges are calculated before any promotional discount is added based on the current price of each item (including the reduced prices of clearance items or select items with a limited-time reduced price). Questions? Call 1.866.668.5962 or submit our email form.
Christmas Order Return Information
- Christmas merchandise purchased after September 1st must be returned before December 23rd or within 30 days of purchase (whichever occurs later). All returned items must be in their original packaging and in the condition in which they were received. Please wrap your items carefully; package and ship them so that damage does not occur. Follow the return process instructions o…
Halloween Order Return Information
- Halloween merchandise will not be accepted after 10/30 - or 30 days from date of purchase (whichever occurs later). All returned items must be in their original packaging and in the condition in which they were received. Please wrap your items carefully; package and ship them so that damage does not occur. Follow the return process instructions on ...
Customized/Personalized Items
- Any order placed for monogrammed, customized, or made-to-order cannot be canceled or modified after order is placed. These items are nonreturnable. This excludes defective items and items damaged during delivery.