- All the items purchased must be unused, unaltered, and undamaged. ...
- Opened Beauty Products are not eligible to return.
- Certain Items such as Jewellery, Sunglasses, Ready to wear items, and Watches must be returned with the original tags attached, otherwise, it becomes ineligible to return.
- Made-to-order and customized items cannot be returned.
How to get Free Gucci?
To personalize an item:
- Open the listing page.
- Choose the options you’d like for the order. This will differ depending on what options are available for the item.
- Under “Add your personalization,” the text box will tell you what the seller needs to know. Fill out the requested information.
- Click “Buy it now” or “Add to cart” and proceed to checkout.
Is Gucci a quality?
Most Gucci products are very high quality and that quality is worth a lot (some gucci shoes last decades of regular wear) however the thing you need to be more cautious of is the construction of the shoe, specifically how the upper part of the shoe is connected to the sole.
How do you return Gucci bag?
What do you need?
- A dry cloth;
- A towel;
- Bleach;
- Wet wipes without alcohol;
- Makeup remover;
- A pair of single-use latex gloves.
Can you return a defective Gucci belt?
Returns of furs, watches and jewelry will not be accepted after 30 days. All other merchandise can be returned up to one year after purchase. To ensure your item is covered by our free return policy, returns must be initiated within 14 days of the ship date. Returns initiated after 14 days will have a $9.95 return charge deducted from your refund.
See more
How is Gucci ensuring both clients and employees are safe in Gucci locations?
At Gucci, our top priority is the health and well-being of our clients, teams and communities, and we have been closely monitoring the latest devel...
Will COVID-19 impact my return?
At Gucci, our top priority is the health and well-being of our clients, teams and communities, and we have been closely monitoring the latest devel...
Don't want to wait in line while visiting a store?
Will I have to wait in a line while visiting your store? Gucci may have to limit the number of people in our store to ensure social distancing i...
Which stores have re-opened?
For the latest information on store hours and services, please at this link to prepare your visit.
How is Gucci ensuring that its reopened stores will be safe, and customers will not be exposing themselves by interacting with Gucci employees?
For each reopened store, we will be following strict safety protocols to ensure we continue to help fight the spread of the virus. All Gucci employ...
Why aren’t all Gucci stores reopened? When will others reopen?
We have reopened stores at locations where we have determined, along with local government officials, that it is safe to do so. We will continue to...
How does Covid-19 impact my repair and care service?
The majority of our boutiques are now open to the public and ready to accept your service requests in-store. Please note that we are experiencing l...
Does Gucci offer any contactless mobile payment options?
Gucci locations will continue to accept contactless mobile payments.
How is Gucci ensuring both clients and employees are safe in Gucci locations?
At Gucci, our top priority is the health and well-being of our clients, teams, and communities, and we continue to monitor the latest developments...
Covid-19 Inquiries
At Gucci, our top priority is the health and well-being of our clients, teams and communities, and we have been closely monitoring the latest developments with the novel coronavirus (COVID-19).
STORE CURBSIDE PICKUP
Our Client Service Advisors are available to guide you through the process of placing a remote order and arranging for curbside pickup service.
Product Information
Gucci.com offers products across all categories, including handbags, accessories, shoes, jewelry, décor, makeup and ready-to-wear. You can shop by runway look or discover our special capsule collections. Custom Made to Order and personalized items are also available.
Shipping & Delivery
Holiday shipping, if you place your order by December 20 you will receive your item by December 24.
Returns & Exchanges
Returns may be made by mail or in store. The return window for online purchases is 30 days (10 days in the case of beauty items) from the date of delivery. You may return items by selecting "Return this Item" from your MY GUCCI account under order details, through your delivery confirmation email or by contacting a Client Advisor.
Gifts
Gucci offers its own digital gifting experience in partnership with 4Gift. 4Gift is a digital gifting service that allows you to select and schedule a digital gift experience on the Gucci website and send the gift instantly or plan it in advance.
Care & Repair
Gucci products are made with carefully selected materials and should be handled with care for longer product life. Each item will ship with an insert that details suggested care information. Ready-to-wear feature an interior tag with care instructions. For more information or assistance, please Contact Us.
Can I return to a Gucci Outlet?
Gucci’s return policy states that you can make certain returns to stores in-person, regardless of the location. However, you cannot return Gucci products to Gucci outlets. Also, note that in-person returns of Gucci products must take place within the United States.
Can you return an online purchase to the store?
The good news is that Gucci does accept returns for products purchased online. You can actually return online purchases to any Gucci store. If you can’t get to a Gucci store, however, you can also return online purchases by mailing them to the return address listed on the shipping label the product came to you in.
How strict is the Gucci return policy?
Since Gucci takes care to clearly state its return policy and its terms online, the policy is fairly strict and final. Gucci enforces all rules regarding return time frames, tag policy, and packaging policy enforced when it comes to returns.
Can I return my Gucci products after 30 days?
The general time frame for Gucci returns is 30 days. You must meet the return terms and conditions, as outlined in the next section, and return within 30 days from the original date of delivery. When it comes to Gucci beauty products, however, you only have 10 days from the original date of delivery to make your returns.
Are there return exceptions?
There are several actions that will result in Gucci not accepting a return, including:
Does Gucci have free returns?
Free returns are essentially a type of return where the seller pays for the cost of returning via mail. Gucci does offer free, prepaid shipping labels with online orders so that you can return your products without having to pay for shipping costs.
How long do Gucci refunds take?
If you attempt to get a refund on a return, note that mail-in returns won’t get processed until about 7-10 days after there is a receipt. At that point, you’ll receive a confirmation via email.
Returning Online Purchases By Mail
To return items purchased online via mail, you have to take the following steps:
How to Return In-Store Purchases?
You can return your product (s) in-store. But it should meet certain requirements.
How Long Does The Refund Process Take?
If you ship your item (s) to Gucci’s warehouse, your refund should be processed in 7–10 days from the receipt of your return. You will get a notification via email confirming that your account is been credited with the refund.
Conclusion
This was all about the Gucci Return and Exchange Policy. We hope that it was helpful in knowing about the returns and refunds. According to our research, we have tried to include all the relevant information related to this topic. However, if you feel that we have missed out on any important point, do let us know in the comments below.
Terms of Sales
General Conditions of Sale Updated to October 2021 1. General provisions 2. Identification of the vendor 3. Information on Products and their availability 4. Price 5. Execution of the contract 6. Method of payment 7. Transport and delivery 8. Shipping and delivery confirmation 9. Wrapping or packaging 10. Returns 11. Personalized Products 12.
California Disclosures
The California Transparency in Supply Chains Act of 2010 (SB 657) requires California businesses to disclose their efforts to address the issues of slavery and human trafficking, thereby allowing consumers to make better, more-informed choices regarding the products they buy and the companies they choose to support.
COVID-19 FAQ
At Gucci, our top priority is the health and well-being of our clients, teams and communities, and we have been closely monitoring the latest developments with the novel coronavirus (COVID-19).
Product Information
Gucci.com offers products across all categories, including handbags, accessories, shoes, jewelry, décor, makeup and ready-to-wear. You can shop by runway look or discover our special capsule collections. Custom Made to Order and personalized items are also available.
Shipping & Delivery
For items available for immediate purchase (for other availabilities see here ), you may select from the following shipping services:
Returns & Exchanges
Returns and exchanges may be made within 30 days from the date of delivery by returning your item by carrier to the address on the return shipping label or to a Gucci store listed at this link .
Gifts
During your online checkout, you will have the option to include a personalized gift message and exclude the price from the order invoice. All Gucci.com orders come with complimentary gift wrap.
Care and Repair
Gucci provides after sales services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.
Sustainability
Adopting a holistic worldview, we are committed to reducing our environmental impact and helping to protect nature by developing eco-friendly sourcing solutions, low-impact materials, ways of manufacturing and circular innovations, while supporting people’s rights and championing inclusivity and respect.
Covid-19 Inquiries
Distance, respect and protect At Gucci, the health and well-being of our clients, teams and communities are our top priorities and our guiding principles are distance, respect and protect. All stores that are reopened will be following these strict safety protocols based on current guidance from public health officials and local governance to ensure we continue to help fight the spread of the virus.
Product Information
Gucci.com offers products across all categories, including handbags, accessories, shoes, jewelry, décor, makeup and ready-to-wear. You can shop by runway look or discover our special capsule collections. Custom Made to Order and personalized items are also available.
Returns & Exchanges
Returns may be made by mail or in store. The return window for online purchases is 30 days (10 days in the case of beauty items) from the date of delivery. You may return items by selecting "Return this Item" from your MY GUCCI account under order details, through your delivery confirmation email or by contacting a Client Advisor.
Gifts
Gucci offers several gifting options—from complimentary gift wrapping to personalized gift recommendations. During your online checkout, you will have the option to include a personalized gift message and exclude the price from the order invoice.
Care & Repair
Gucci products are made with carefully selected materials and should be handled with care for longer product life. Each item will ship with an insert that details suggested care information. Ready-to-wear feature an interior tag with care instructions. For more information or assistance, please Contact Us.
MY GUCCI Account
MY GUCCI means complete access to our digital world. Our insider community is the first to shop the latest designs and to discover the Gucci App's exclusive features—including arcade games, wallpapers and stickers.
Contact Us
For any inquiries related to products or online orders please contact us at +44 2074951445 or via email at assistance@uk-onlineshopping.gucci.com. Our online Client Assistants are available Monday through Saturday, between 9 AM and 10 PM, and Sunday between 10 AM and 10 PM (CET).
