Does Hat Club offer returns?
RETURNS POLICY We will accept returns for product in its original condition and with the tags still attached, or that is defective. Refunds will only be accepted within 30 days from the date your order was delivered.
Can you cancel a order on Hat Club?
How do I change or cancel an order? 888-428-6322 or email us as soon as possible. We will do everything we can to accommodate your request but cannot guarantee that your request will be honored due to real time order processing.
Why does Hat Club sell out so fast?
Conversation. We've been averaging 1100+ people on the website around 10:59 anytime we do a drop. This is why hats sell out so fast.
Is Hat Club a Shopify site?
The Hat Club is hosted on Shopify Plus. This allowed us a number of key modifications to the checkout process to reinforce the brand messaging.
How long does Hat Club take to ship?
Orders Ship Fast Most orders placed between Monday-Friday ship within 3-5 business days. Once an order has been shipped, please allow 2-10 business days for your order to arrive, depending on your choice of shipping method. HatClub is not responsible for undeliverable packages, or Return to Senders.
How do you use Hat Club points?
Go to the checkout page and you'll see a slider on the right hand side under the hat you wish to buy. Move the slider to confirm how many points you wish to redeem. Select and click "Apply" at checkout. Please note, point redemption is not eligible on any shipping fees and taxes.
Do all hat club hats come with a PIN?
Conversation. Those two hats don't come with pins. Only our Exclusive hats do.
How do you become a cop on the Hat Club?
1:165:40How to COP new HATCLUB RELEASES!!! - YouTubeYouTubeStart of suggested clipEnd of suggested clipAnd the way you do it apple pay apple pay don't even go to checkout apple pay boom it's a fewMoreAnd the way you do it apple pay apple pay don't even go to checkout apple pay boom it's a few seconds a lot of people use paypal i use apple pay personally like with uh like the angels.
Are fitted hats out of style?
The Answer: NO, fitted hats are not out of style Fitted hats in general are the original modern day baseball cap, even before New Era Cap Company ever existed.
How do I track my order?
You will receive an email confirmation shortly after you place an order. You will also be able to log into your account on our website to view any of your current or previous orders.
How do I return my item?
Click here to create a returns label. For more information about returns visit here .
How long will it take to receive my order after placing it?
Most orders placed before 10am PST, Mon-Fri ship within 72 hours. Once an order has been shipped, please allow 2-10 business days for your order to arrive, depending on your choice of shipping method. You will receive an email confirming your tracking number the day your order ships.
How do I find my fitted hat size?
Check out our find my size page with a video from our friends at New Era.
How is sales tax calculated?
We must charge sales tax in accordance with state and local laws and regulations to all orders shipped to Arizona, California, Texas, Washington & New York. We charge an Arizona tax rate of 8.1%, California of 8.75%, Texas 8.25%, Washington 10.00% and New York 8.5%. Sales tax is added during checkout on the items in your cart.
When is my credit card charged?
Your credit card is charged at the time your order is placed. Your card will be “authorized” immediately to verify the funds are available on your credit card and the amount is “held” until we process your order for shipment.
What if my shipping and billing addresses are different?
Not a problem. However, orders greater than $100 may need to be shipped to your credit card's billing address for your safety. We will contact you if your order needs to be shipped to your billing address if it's different than your shipping address.
Orders Ship Fast
Most orders placed between Monday-Friday ship within 3-5 business days. Once an order has been shipped, please allow 2-10 business days for your order to arrive, depending on your choice of shipping method.
Shipping Costs
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What is THE CLUB?
A rewards and membership program for Hatclub.com customers. Earn points for every dollar spent online plus access exclusive benefits depending which tier you are in. Our two tiers (Starter & Insider) are based on 12-month purchases. Don’t forget you'll get $5 OFF your next purchase as your first reward for becoming a member.
How do I Join THE CLUB?
Joining THE CLUB is super simple! To set up an account all you need is an email address. Click here to sign up!
How do I earn points?
Earn points every time you shop with us! Points will be earned on each dollar you spend, excluding any shipping fees and taxes (rounded down to the nearest dollar). Please allow 48 hours for your points to appear on your account page.
When do I start earning points?
Once you've signed up and made your first purchase you’ll start earning points. Each time you come back, make sure you log in to track your progress, your transaction history and to redeem offers with your points.
How do I redeem my points?
You can redeem your points at checkout. First, ensure you’re logged in, products are added to your cart and you’re ready to complete the order. Go to the checkout page and you’ll see a slider on the right hand side under the hat you wish to buy. Move the slider to confirm how many points you wish to redeem. Select and click "Apply" at checkout.
I am still part of an old HAT CLUB membership program, can I join this new rewards program?
Yes you can but you can only be part of one program, so you’ll need to choose. If you have an old membership discount code you are not eligible to earn points as part of THE CLUB program. Additionally, any accumulated points on or before this change will be lost.
How do I check my points balance?
You must first be signed into your account. Click here to sign in now. Once logged in, you’ll see any point you’ve accumulated at the top of the page.
