kay jewelers in-store return policy

by Elsie Prosacco Published 2 years ago Updated 1 year ago

You can return your item at any Kay Jewelers store for up to 60 days of purchase or exchange it within 90 days. Watches may be returned or exchanged within 30 days.

How much does Kay Jewelers pay in US?

The average Kay Jewelers hourly pay ranges from approximately $10 per hour for a Sales Consultant to $13 per hour for a Sales Associate. Kay Jewelers employees rate the overall compensation and benefits package 3.3/5 stars.

Does Kay Jewelers buy back jewelry?

The owner of Zales and Kay Jewelers will no longer buy diamonds and other precious gems originating in Russia – a surprise reversal that comes as companies around the world cut ties in response to the invasion of Ukraine.

Does Kay Jewelers replace lost jewelry?

Kay's gemstone guarantee states, "We will replace, free of charge, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear." Other customers have complained that when Kay fixes their rings, they end up with a worse diamond than before.

Does Kay Jewelers fix jewelry?

When a piece of jewelry becomes part of your life it is natural for the metal to wear down over time, prongs to become loose or chains to scratch or break. That's why we offer KAY jewelery repair for routine services or custom design. Come in anytime for an assessment.


Does Kay Jewelers have a return policy?

We Make it Easy to Make it Right. Returning your KAY purchase is easy. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. If you'd rather exchange your purchase for something new, great!

Can I return Kay Jewelers to any store?

If you purchased your item online, you can return your item to any KAY or KAY Outlet store. If there is no store near you, you may return the item by mail. Returns to the store must include the original packing slip with the item.

Can you return an engagement ring to the store?

Most jewelers accept returned, unworn engagement rings for 30 days from the date of purchase. When you decide to return the ring, you should include the original ring documents. You need to include receipts, certificates, maintenance records, appraisals, and ring box with the engagement ring, itself.

Do Jewelers do returns?

Because of this, most jewelry stores will not give you a full refund when you try to return it. Some might, but that's not the norm. In fact, some stores have a strict no-return policy.

Can you return a ring after its been resized?

Returning resized or repaired rings will depend on the company, but many will allow it as long as there is no other signs of wear and it is returned within the specified return period. Always approach the relator about any repairs necessary before looking elsewhere.

Do Kay Jewelers have real diamonds?

They sell diamond rings, earrings, necklaces, bracelets and many other types of jewelry. It has been reported by many customers that their diamonds are not real and are actually just costume jewelry (fake).

What do I do if I don't like my engagement ring?

Exchange or Return It. If your partner purchased the ring new, head back to the jeweler together. You could keep the center stone and have it changed to a different setting, or spend the afternoon trying on rings together until you find a completely new style that you both love.

Do you have to give an engagement ring back legally?

In short, unless there was an agreement to return the engagement ring if the wedding was cancelled, then the recipient is under no obligation to return the ring.

What is the etiquette for returning engagement rings?

Traditionally, an engagement ring is returned to the giver if the bride-to-be initiated the break-up or if it was mutual. If the giver ended the relationship, the wearer often keeps the ring or is given the option on what to do with the ring.

Is Kay Jewelers good quality?

They are considered to be one of Sterling Jewelers' premium brands, however while the prices are certainly on the premium end of the jewelry spectrum, the quality of their diamonds is well below par.

Can you return a diamond?

Generally, if you don't like your diamond, you may be able to exchange it for another one that you like better, or you may be able to return it and get your money back. You may be able to exchange your old diamond for one of higher quality.

Is Kay Jewelers good quality?

They are considered to be one of Sterling Jewelers' premium brands, however while the prices are certainly on the premium end of the jewelry spectrum, the quality of their diamonds is well below par.

Can I return an engagement ring to Jared?

RETURNS & EXCHANGES You can return or exchange your item at any Jared store for up to 30 days after purchase (shipped). * We can handle a return at but exchanges must be done at one of our stores.

Is Kay Jewelers lifetime warranty transferable?

LIMITATION ON TRANSFER: This Plan may not be transferred, and is only for the benefit of the original purchaser or gift recipient and all holders of this Plan are subject to the terms and conditions contained herein.

Do you need a packing slip to return?

Your packing slip must accompany your return.

Is responsible for merchandise that it does not receive or that is not returned? is not responsible for merchandise that it does not receive or that is not returned in accordance with these terms.

Who is the parent company of Kay Jewelers?

Signet, parent company of KAY Jewelers, is leading efforts for the continuous improvement in the integrity of the global jewelry supply chain, through its own corporate social responsibility initiatives, and its active role as the industry leader.

What does Kay believe in?

At KAY, we believe in providing consumers access to our merchandise policies such as gold and diamond sourcing.

What is RJC in jewelry?

RJC is unique in that it seeks to promote and develop responsible social, ethical and environmental business practices throughout the precious stone and precious metals supply chains, - including the diamond and gold jewelry supply chain - from mine to retail.

Does Kay Jewelers have to comply with slavery laws?

Compliance with the laws regarding slavery and human trafficking of the country or countries in which they are doing business: Kay Jewelers suppliers are asked to agree to adhere to the respective laws regarding human trafficking and slavery.

Does Kay Jewelers have a code of conduct?

Kay Jewelers expects all employees to adhere to and comply with all laws which would include such laws related to human trafficking and slavery. Management is responsible for ensuring that all employees are aware of and adhere to a code of conduct which includes compliance with all laws.

How long do you have to return a Helzberg watch?

If, for any reason, you decide to return or exchange your purchase, you have 60 days (*30 days for unworn watches). Simply take your purchase to any Helzberg Diamonds store. To find the location of your nearest store, visit the Store Locator.

How long does it take to return a Kay bracelet?

If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers location or You may also exchange it within 90 days of purchase at any Kay Jewelers .*

What is charge credit?

Charge credits are issued to original purchaser on the account to which the item was charged.

Can you return flammable liquids to Amazon?

Hazardous materials, including flammable liquids or gases are not returnable to Amazon. Contact the manufacturer directly for service, warranty, return, and refund information. Jewelry and watch items with a value of $75 or more should be returned using a trackable shipping method.

Where to find return reason on packing slip?

Indicate the return reason in the Return Reason column on the front of the packing slip next to the line item you are returning.

Is shipping charge refundable at Helzberg?

Shipping charges are non-refundable. If there is no Helzberg Diamonds store located near you, or you decide you want to return your purchase using FedEx, we will gladly arrange to have your purchase picked up by FedEx- at no cost to you. Just call 1-800-HELZBERG (1-800-435-9237) for instructions.

Can you return a Zales item? is dedicated to delighting you with your jewelry purchase and our services. If for any reason you are dissatisfied with your purchase, you may return your item based on our Guest Return and Exchange Policy.

What happens when a piece of jewelry becomes a part of your life?

A: When a piece of jewelry becomes a part of your life, it's natural for the metal to wear down over time, for prongs to become loose, or for chains to break. We offer ring sizing, prong replacement, prong retipping, watch repair, chain soldering, clasp replacement, and more.

Can you trade in a diamond for another diamond?

A: You may trade in your diamond for another diamond at least double the trade-in value , and trade-ins of in-store and online purchases are accepted at most KAY stores or KAY Jewelers Outlet locations.

Do you have to wear a mask in a store?

A: No. Customers are no longer required to wear a mask or face covering while shopping in our stores, unless required by state or local law. We will continue to have masks available for customers who choose to wear one, as well as offer virtual appointments and phone consultations for customers who may not be comfortable visiting in store.

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