Return Policy
- You must receive a RMA number from Helix ® before shipping the product to us.
- The merchandise must be returned within the Satisfaction Period specified.
- Products returned without a RMA number will not be refunded or credited and will be discarded.
Full Answer
How easy is it to return a helix mattress?
But if you find that you're unhappy with your Helix for any reason within your 100 night trial period, you can reach out to our team of Sleep Specialists who make the return process simple. They'll walk you through the process step by step, arrange a mattress pickup, and refund you in full once the removal is complete.
Does Helix charge for returns?
Return logistics, including Standard Mattress, LUXE Mattress, Foundation, or Bed Frame removal, is free and will be scheduled by the Helix team. Reimbursements will not be made for customers who schedule their pickup separately.
Are Helix returns free?
We are happy to arrange this pickup appointment with our partners in your area and we will cover any costs associated with the pickup or return process. Returns within trial are completely free to customers. The timeline for returns varies by your location.
What is Helix return policy?
With our 100-Night Sleep Trial, you're able to try your mattress for 100 nights to decide if it's right for you. If after our 30-day break-in period you find that you don't love your Helix mattress you can return it within those 100 nights.
Can you return a mattress if you don't like it?
Most mattress-in-a-box companies have offered free, simple returns during a long “try it out” period. If you don't like the bed, you can return it and get your money back.
Is Helix a reputable company?
Helix is one the best mattress companies for couples because they give you so many options and offer hybrid beds that perform well in both of these categories.
How long does a helix mattress last?
–10 yearsHow long does a Helix mattress last? Helix does not state how long a person can expect their mattresses to last. However, most mattresses are usable for 7–10 years. The company also offers a 10-year warranty for their standard mattresses and a 15-year warranty for their Luxe models.
Is Helix mattress toxic?
Our Product Certifications This program guarantees that they are made without any harmful chemicals including ozone depleters, PBDE flame retardants, mercury, lead, heavy metals, formaldehyde, and have extremely low impact on indoor air quality.
Can you really return a mattress?
3:346:57How To Return A Bed In A Box Mattress (FULL GUIDE) - YouTubeYouTubeStart of suggested clipEnd of suggested clipIn this case most mattress companies will actually require you to take the used mattress to aMoreIn this case most mattress companies will actually require you to take the used mattress to a donation center yourself. And then provide a donation receipt in order to get your full refund.
What happens to the mattresses that are returned?
Your returned mattress will still find a good home with someone who needs and wants it. In most cases, when state law allows it, returned mattresses are donated to charities like the Salvation Army, women resource centers, or homeless shelters.
Where does Helix ship from?
All Helix products are shipped via FedEx Ground from our facilities across the US. Please note that each item in your order will ship separately and you will receive separate tracking for each item once they are completed in production. Was this article helpful?
How do I ship a memory foam mattress back?
0:004:22How to Return or Move a King or Queen size Foam Mattress Part 1YouTubeStart of suggested clipEnd of suggested clipSo once you've got the mattress bagged. Up you want to make sure that you seal the end you can use aMoreSo once you've got the mattress bagged. Up you want to make sure that you seal the end you can use a tape gun. Like that with the plastic tape you but you want to seal up the end really good.
Where does Helix ship from?
All Helix products are shipped via FedEx Ground from our facilities across the US. Please note that each item in your order will ship separately and you will receive separate tracking for each item once they are completed in production. Was this article helpful?
How soft is the helix Sunset Luxe?
How Firm Is The Helix Sunset Luxe Mattress? On a firmness scale of 1-10, the Helix Sunset Luxe is a 5.5/10. The industry standard for medium-firm is 6.5/10, so the Helix Sunset Luxe is definitely softer than average. The mattress features plush materials right on top that really let you sink in.
Can helix mattress be used on adjustable beds?
The Adjustable Base is designed with a sturdy wood foundation that will provide the perfect amount of support beneath your Helix mattress. Plus, thanks to the individually wrapped coils in every Helix mattress model, your Helix will work great in any position on the base.
Why Does Helix Offer a Sleep Trial? How Does it Work?
The 100 Night Sleep Trial is our guarantee that comes along with your Helix Mattress purchase. Since all new mattresses have a break-in period, we require customers to keep the mattress for 30 days before initiating a return to ensure the mattress actually isn't the right one for them.
OK, Tell Me More About The Break In Period
Many sleepers find that there is an adjustment period during the first few weeks with a new mattress, including our Helix Mattresses. This is especially true if you’ve been sleeping on an older mattress that your body has had a lot of time to get used to.
The End of the Sleep Trial
If you're like most Helix customers, you’ll be sleeping so well you won’t even know the 100 Night Sleep Trial is over. But if you find that you’re unhappy with your Helix for any reason within your 100 night trial period, you can reach out to our team of Sleep Specialists who make the return process simple.
Still Have Questions? That's OK!
If you have additional questions about Helix products, your order, etc, please take a look at our Support page. If you'd like to contact the Helix Customer Service team, please fill out this form or email help@helixsleep.com.
