14 days to get your money back
- A return policy with extra protection: Receive a full refund of the purchase price
- Simply reach out to our support team within 14 days of receiving your watch
- Our promise applies to all purchases from professional dealers worldwide
Full Answer
How do I return a gift?
What if my items are damaged or incorrect?
Where does HODINKEE ship from?
All pre-owned and most new/modern watches available on HODINKEE will ship from our Atlanta facility.
Does HODINKEE charge tax?
We are required to collect state sales tax for all orders that are shipped to the following states: Arizona ArkansasCaliforniaColoradoConnecticutD.
How do I contact HODINKEE?
Submitting a request to contact@hodinkee.com. Calling us at (646) 664 4269.
Does HODINKEE have a store?
The Hodinkee showroom will be open to the public, and will be accessed from a street-level elevator. It will feel like a clubhouse where enthusiasts can come for advice and inspiration as well as shopping.
How does Hodinkee make money?
The company sells advertising on its site, and also collaborates with luxury Swiss watchmakers to design collectible versions of their watches which are offered for sale on the HODINKEE website.
How long does it take Hodinkee to ship?
within 3-5 business daysOrders are processed and shipped within 3-5 business days following approval by our fraud prevention system. Once your order ships, you should receive an automated tracking email from shop@hodinkee.com.
What is a GMT watch?
GMT stands for Greenwich Mean Time and is point “0” on the 24-hour international timezone scale. To put it simply, a GMT watch is a timepiece that displays both a 24-hour and a 12-hour timescale. To find out what they look like, then check out our collection of luxury Fileteado GMT watches at Franck Dubarry.
How do I return a gift?
We're happy to help you return or exchange your gift. Email us at returns@hodinkee.com with the order number and/or the name of the person who purchased the...
What if my items are damaged or incorrect?
We're so sorry to hear that you may have received the wrong product, or that your item may be damaged .Please email us at shop@hodinkee.com with your name, o...
What are the terms of service between Hodinkee and you?
Entire Agreement and Severability. These Terms of Service are the entire agreement between you and Hodinkee with respect to the Services and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) with respect to the Services. Further, if any provision of these Terms of Service is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary. The limitation or elimination of the term will not affect other terms. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder
What happens if Hodinkee gets sued?
That means you’ll defend Hodinkee (including any of our employees) and hold us harmless from any legal claim or demand (including reasonable attorney’s fees) that arises from your use (or misuse) of our Services, your breach of the Terms or your account’s infringement of someone else’s rights. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with us in asserting any available defenses.
What is a copyright complaint?
A statement made under penalty of perjury that the information provided is accurate and you are authorized to make the complaint on behalf of the copyright owner; and. A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringe.
What is user content?
The term “User Content” means all Content added, created, uploaded, submitted, distributed, or posted to the Services by users (collectively “User Content”), whether publicly posted or privately transmitted. Users retain ownership and/or other applicable rights in User Content.
What is our privacy policy?
Our Privacy Policy details how we collect and use your information. You should review it if you would like to know more about how we collect, use, and treat your information.
How old do you have to be to use Hodinkee?
You have to be at least 13 years old. No exceptions. Use Hodinkee as much as you want, but you’re not allowed to resell the products purchased, or other information obtained, through the Services. Registration. Most of Hodinkee’s Services can be maneuvered without creating a user account (an “Account”).
What does "your use of the services" mean?
Your use of the Services means you represent and warrant that you meet all eligibility requirements we outline in these terms, so please provide accurate information about yourself. Hodinkee may still refuse to let certain people access or use the Services. Hodinkee may also change its eligibility criteria.
How much is a watch covered by insurance?
Each of your watches is covered up to 150% of the insured value (up to the total value of the policy).
How long does it take to get a quote from a policy?
In most cases, you’ll get a personalized quote in seconds and your policy kicks in immediately.
What happens if you lose a Chubb watch?
If Chubb recovers a lost or stolen watch, we will offer you the opportunity to buy it back at the same amount that was paid out at the time of loss. Should you prefer to keep the payout, Chubb will retain the watch.
Do watches fluctuate?
However, as each watch is unique and values fluctuate over time, we recommend periodically tracking the market value of your watches so that you're best protected.
How do I return a gift?
We're happy to help you return or exchange your gift. Email us at returns@hodinkee.com with the order number and/or the name of the person who purchased the...
What if my items are damaged or incorrect?
We're so sorry to hear that you may have received the wrong product, or that your item may be damaged .Please email us at shop@hodinkee.com with your name, o...
Use of The Services
Privacy
Content and User Content
Rules of Conduct
Third Party Services
DMCA Copyright Policy
Commerce
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Termination
Warranty Disclaimer
- We have no special relationship with you. This means, by agreeing to these terms, you also agree that we have no control over, and no duty to take any action regarding:
- You release us from all liability relating to you acquiring or not acquiring Content through the Services. Hodinkee’s website may at some points contain, or direct you to websites containing, infor...
- We have no special relationship with you. This means, by agreeing to these terms, you also agree that we have no control over, and no duty to take any action regarding:
- You release us from all liability relating to you acquiring or not acquiring Content through the Services. Hodinkee’s website may at some points contain, or direct you to websites containing, infor...
- THE SERVICES AND CONTENT ARE PROVIDED “AS IS” AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, HODINKEE DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, RE...
