What's is Home Depot's return/exchange policy?
Home Depot
- Home Depot Return / Refund / Exchange Policies
- Synopsis. Returns and refunds must be made at the Customer Service desk, usually a special register is set up near the store entrance.
- Policy Statement. ...
- Quick Facts. ...
What is the return policy for Home Depot?
Once delivery is accepted or a product is removed from the store by a customer, the product may be returned if the defects and/or damage are identified and reported to The Home Depot by calling (800) 455-3869 within 48 hours of delivery/the time of pick-up at the Service Desk. Home Depot is continuing to look into this.
Can I return an item outside the return policy?
You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months.
Can I Return Home Depot items to any store?
You can return items purchased in-store or online at any Canadian Home Depot store, or you can arrange to have your online order picked up by contacting Customer Support. Items purchased at one of our Canadian stores can only be returned in-store. For fast, easy returns, keep your receipt.
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Can I return a used grill to Home Depot?
Simply take your purchase back to any Home Depot and get your money back instantly or exchange for something else. Be sure to bring a copy of your receipt or shipping confirmation email, credit card you used for the item and valid I.D.
Does Home Depot have a strict return policy?
Home Depot's return policy after 90 days requires customers to return most items within 180 days after the purchase date and up to 365 days depending on the payment method used. Unless stated otherwise, most cash, debit, and credit card purchases can be returned to Home Depot after 90 days.
Is it illegal to return a used item?
Returning Worn Items So if you are asked about whether an item was worn, and say yes, and the return is still accepted, you generally do not have to worry about arrest (frequently, stores will make exceptions if a consumer is honest and the goods still look new).
How long do you have to return something to Home Depot?
Most new, unopened merchandise sold by The Home Depot can be returned within 90 days of purchase, unless noted in our Return Exceptions.
Can I return opened item to Home Depot?
If you still have the original packaging, receipt, and still within 90 days, you can return most opened or used items. With used items, it often comes down to the amount of “wear & tear” the product shows and is typically handled on a case-by-case basis.
Does Home Depot deny returns?
We require a valid ID for non-receipted returns and returns generated from purchases made with store credits. The Home Depot uses a refund verification system. All returns are subject to system approval. That “system” would be TRE.
What is considered return abuse?
Refund abuse (aka. returns abuse) occurs when a customer uses the returns policy of a merchant so much that it becomes unprofitable. Customers may also abuse refunds by faking returns/receipts, or reselling merchandise.
Can you return a product if you don't like it?
What if I don't have the receipt? If you can't get hold of the receipt and you're taking an item back simply because you don't like it, the retailer is under no legal obligation to give you a refund – but the retailer may offer you an exchange or a credit note.
Should I return something I stole?
Returning an Item That Has Been Stolen If you can prove that you did not know that the item was stolen, it is unlikely that you will face any serious consequences. However, if you stole the item yourself or knew that the item was stolen and tried to return it for cash or store credit, your act is considered a crime.
Why was my Home Depot return denied?
If your return request got declined, the reason for that may be that you exceeded the 30-day return deadline—so be wary of this next time you plan on returning an item to Home Depot.
Can you return something after 90 days?
Returning An Item To Target After 90 Days Without A Receipt Even if you don't have a receipt for your purchase, you might still be able to return it, but there's no guarantee you will receive a full refund.
How far back can Home Depot look up a receipt?
As soon as you purchase an item from Home Depot Shop, you can ask for tracing the receipt for the next 30 days or 365 days(depending upon the method of payment).
Is it legal to sell returned items as new?
In the US, selling used items as new is against the law and considered a criminal act. But there are many stores and companies who choose to ignore this law. Those who fear lawsuits, sell customer returns to secondary markets or as open products.
Is it illegal to sell something used as new?
The basic rule here is that once a product is returned, it cannot be sold as new, even if the product was never used. So, any of these items may be lawfully sold as "refurbished" for a fraction of the cost of a new item.
Is wardrobing a crime?
While not strictly illegal, the act of wardrobing is considered by retailers to be fraudulent and is on the rise. According to the National Retail Federation, “fraudulent” and “abuse” returns in the U.S. alone reached $24 billion last year.
Can I return worn clothes?
If you go over the fact with an elaborate story, they might just want to look at the item a little closer. You can return a worn item if it is faulty... this is part of your statutory rights under the Consumer Rights Act (valid for items bought after October 2015).
Does Home Depot have a return policy?
Yes Home Depot offers a liberal returns policy whereby you can return your items within 90 days of purchasing.
Do they allow returns on used items?
Yes in most cases they will accept used items, providing you have a receipt and adhere to the time range for refunds.
Does Home Depot allow you to return an item without a receipt?
As the company keeps records on purchases you will be able to return an item without a receipt, providing it falls within the window of their retur...
How long does it take to return a Home Depot item?
Most new, unopened items can be returned to Home Depot within 90 days of purchase, though there are some exceptions. The Home Depot return policy is somewhat simplistic. In a nutshell, you can return most items within 90 days. I’ve done it, and they don’t ask too many questions. Image Source: Homedepot.com.
How long does it take to get a Home Depot credit back?
Most items purchased at The Home Depot can be returned for full credit within a generous 90 days. Keep in mind there are some exceptions. The following items may only be returned within 30 days:
How much is a restocking fee for special order?
However, special order returns may be subject to a 15% restocking fee. Make sure to return these items to the same store where you purchased them. If you exceeded $1,000 in cash purchases, note that you may only be able to receive a refund in a check by mail.
Can you get a refund for Miracle Grow?
There’s also a guarantee that Bonnie plants with Miracle-grow will yield a harvest. If a year goes by and you see no results, here’s how you can get a refund: Bring your Bonnie plant and original receipt to The Home Depot. Receipt must show a purchase of Miracle Grow and Bonnie plant within three days of one another.
Does Home Depot have a guarantee on Bonnie plants?
You might be surprised to learn that you can return plants at all. But despite how green your thumb is, The Home Depot offers a 1-year guarantee on perennials, trees and shrubs. There’s also a guarantee that Bonnie plants with Miracle-grow will yield a harvest.
Can I use a Home Depot gift card to pay with cash?
If you paid with cash, you can most likely receive store credit with a Home Depot gift card. Make sure you have your I.D. The store associate will track your return this way. This is to protect the store from anyone who may abuse the policy or return stolen items.
Is there a 90 day return policy on appliances?
Another exception to the 90-days return policy is major appliances. They are non-returnable except in the event of defects or damages. Make sure to thoroughly inspect the appliance before accepting delivery. If there are any defects or damages, refuse delivery.
How to contact Home Depot about a defective appliance?
If you don’t, then later on notice an issue, call Home Depot at (800) 455-3869 within 2 days. I’ll keep this list updated in case new items become non-returnable.
Can you return an item that is opened?
Can Items Be Opened or Used? Officially, “No”. Unofficially, “ Yes”. If you still have the original packaging, receipt, and still within 90 days, you can return most opened or used items. With used items, it often comes down to the amount of “wear & tear” the product shows and is typically handled on a case-by-case basis.
Does Home Depot have a return policy?
Due to nature of DIY projects, the Home Depot return policy is one of the most used return policies in existence . Because of that, it’s nice to know exactly how it works, what the exclusions are, and even some insider tips for success. Here’s everything you need to know to make returning stuff to the Home Depot a breeze.
Can you return a Wooster paintbrush?
For example, if you bought a Wooster paintbrush and use it heavily for an entire weekend then decide to return it, you’re probably out of luck. But if you only used the paintbrush for a couple minutes, were n’t happy with, and cleaned it thoroughly, you stand a really good chance of them taking it back.
Does Home Depot guarantee plants?
According to Home Depot, they will unconditionally guarantee all tropical, house, and landscape plants (only perennials, trees, and shrubs) for one year. If your plant dies just bring whatever is left of it, the original pot it came in, and your receipt, and they’ll replace it or issue a refund.
Does Home Depot take stuff back?
In most cases, yes, the Home Depot will take stuff back without the original box or packaging. Your mileage may vary from store to store depending on the employee you encounter, but I have personally returned stuff without the box.
How to return Home Depot merchandise?
Step-1: To make a return, firstly check what your merchandise is and what its return policy is, to make it easy for you, we have covered every item under the product category. Step-2: After checking the eligibility of merchandise, simply take the item to any nearby Home Depot store and do not forget to carry the following:
How long does it take to return a Home Depot item?
The Home Depot allows you to returns most of the new, unopened merchandise purchased through online or store mode within 90 days. However, you get 365 days to return a product purchased through The Home Depot consumer credit card, revolving charge, or the commercial account.
How to report a flammable gas to Home Depot?
Immediately report it to the Home Depot within 48 hours by calling (800) 455-3869. leaf blowers, lawnmowers, and all other items that use flammable gases or liquids. These products cannot be returned by the mail, and they need to be returned in-store. Trees, Perennials, , and shrubs have a 365-days guarantee.
How many square feet is Home Depot?
Do you know that the largest Home Depot store, which is located in Union, New Jersey, is 225,000 square feet, followed by the second largest location in Anaheim Hills, California, which takes up 204,000 square feet?
How to contact Home Depot about dead flowers?
If you received damaged or dead plants, you can contact Customer Support at 1-800-430-3376 within 3 days. You’ll get a free replacement. Though, this policy isn’t for floral arrangements or cut flowers. If these items are delivered to you by The Home Depot, you need to return them to your original seller only.
How long does it take to report a damaged appliance to Home Depot?
Once you accept your delivery and found the item damaged. Immediately report it to the Home Depot within 48 hours by calling (800) 455-3869.
What is the phone number for Home Depot?
If you can’t return larger items to your local Home Depot store, you need to call their customer support at 1-800-430-3376 seven days a week: 6 a.m. – 2 a.m. ET (closed Christmas Day). Pick up will be arranged by their Online Customer Care Specialist.
How to contact Home Depot customer service?
Simply contact customer support at, 1-800-HOME-DEPOT (1-800-466-3337) . Tell the operator the details or your appliance as well as the condition of your item. Another option is to bring into the store. Often, appliances brought into the store will require a call to Home Depot headquarters.
What is the restocking fee for Home Depot?
According to Home Depot, if an item is purchased out of buyer’s remorse a restocking fee will be charged. An item being returned is that the product is subjected to a 15 to 20 percent restocking fee. Adding up to over 100 dollars in some cases, this can be a problem. Although the charge is deducted out of the refund money, it is still something to consider.
How long do you have to return a product after it has been refused delivery?
Upon delivery, the item should be inspected thoroughly. If you have noticed any defects the product will be issued, as “refused delivery”. You have 48 hours to issue the product as “refused delivery”. After that 48 hour period, you have no option to return it, even if you have proper receipts and documentation.
What to do if you don't have a receipt?
If you do not have the receipt, then present the card that you used to pay for the item. If you did not pay with a card or do not have the card, you may be able to present your id and they will trust you with a refund. It should also be noted that items that have been used will most likely not be returned.
What appliances are delivered to your house?
These items include: “Washers, some Microwaves, Dryers, Refrigerators, Dryers, Ranges, and Dishwashers.”. If you went to the store to purchase these appliances. Then the item will be delivered to your house. Upon delivery, the item should be inspected thoroughly.