Return and exchange policy
Please note that all online archive pieces purchases are final, there is an exclusive no return and no exchange policy.
Delivery failure
If after two attempts delivery of your parcel becomes impossible, we will try to find a safe place to leave it, and will also leave a note to let you know where your parcel is and how to pick it up. If you are not going to be in the place of delivery at the convened time, please contact us to agree on another delivery date.
What happens if a contract is declared null and void?
If any of these Conditions or any provision of an Agreement are declared null and void by a final decision issued by a competent authority, the remaining terms and conditions will remain in effect without being affected by said declaration.
Does Paloma Wool send to post office?
For security reasons paloma wool will not send any order to a post office nor will it accept an order when it is not possible to identify the person making the order or the address. The liability of the items of Paloma Wool will be transferred to the client once the order has been delivered.
Do you bear all risks associated with the products from the moment of their delivery?
You will bear all risks associated with the products from the moment of their delivery. You will acquire the ownership of the products the moment we receive full payment of all amounts payable in respect of them, including shipping costs, or at the time of delivery (as defined in clause 9 above) if delivery takes place at a later time.
Does Paloma Wool charge for currency?
You will be charged in the currency listed at checkout. Paloma wool is not responsible for any currency exchange fees charged by banks. You can pay for your order using Visa and MasterCard cards. In order to minimise the risk of unauthorised access, your credit card data will be encrypted.
What happens if a contract is declared null and void?
If any of these Conditions or any provision of an Agreement are declared null and void by a final decision issued by a competent authority, the remaining terms and conditions will remain in effect without being affected by said declaration.
Does Paloma Wool send to post office?
For security reasons paloma wool will not send any order to a post office nor will it accept an order when it is not possible to identify the person making the order or the address. The liability of the items of Paloma Wool will be transferred to the client once the order has been delivered.
Do you bear all risks associated with the products from the moment of their delivery?
You will bear all risks associated with the products from the moment of their delivery. You will acquire the ownership of the products the moment we receive full payment of all amounts payable in respect of them, including shipping costs, or at the time of delivery (as defined in clause 9 above) if delivery takes place at a later time.
Does Paloma Wool charge for currency?
You will be charged in the currency listed at checkout. Paloma wool is not responsible for any currency exchange fees charged by banks. You can pay for your order using Visa and MasterCard cards. In order to minimise the risk of unauthorised access, your credit card data will be encrypted.