Returns
- Final Sale Items are not eligible for return.
- New and unused merchandise may be returned with the original tags attached, up to 30 days from the date of purchase for a refund.Please return item (s) in the original ...
- Returns will be refunded to the original card used to purchase the item (s).
Full Answer
Does Pearl iZUMi have free returns?
If you are dissatisfied with the fit of your new PEARL iZUMi gear, regardless of usage, the product may be refunded within 60 days of purchase at PEARLiZUMi.com or in a PEARL iZUMi factory store.
Is Pearl iZUMi going out of business?
Shimano Says Goodbye to Pearl Izumi After 14-Year Run.
Is Pearl iZUMi a Japanese brand?
With an enviable reputation for innovation in the sports clothing market, Pearl Izumi is an iconic clothing brand. The clothing brand has its roots in Japan. Started over 50 years ago in Toyko, the clothing brand romantically came to being when a father handmade cycle clothing for his bicycle racing son.
Where are Pearl iZUMi products made?
It was made in Italy and 100% nylon.
Is Pearl Izumi owned by Shimano?
Shimano has purchased Pearl Izumi from Nautilus, Inc., according to David Pfeiffer, president of Shimano American Corporation. Pearl Izumi becomes a wholly owned subsidiary of Shimano's U.S. operations, and will continue to operate from its facilities in Broomfield, Colorado and Kirchzarten, Germany.
Is Pearl Izumi a good cycling brand?
Walk into many small bike shops or outdoor stores with bike sections and Pearl Izumi tends to be there. The prices are affordable and the gear is well made. Look a bit further though and Pearl Izumi has another side. There is some incredibly innovative and tech-focussed gear in the Pearl Izumi portfolio.
What company owns Pearl Izumi?
United SportsPearl Izumi USA / Parent organization
Is Pearl Izumi a US company?
PEARL iZUMi USA, Inc., is its U.S. distributor....Pearl Izumi.Founded1950HeadquartersLouisville, CO , USAProductsCycling and triathlon apparel and footwearWebsitewww.pearlizumi.com1 more row
Why did Pearl Izumi stop making shoes?
After 13 years of building shoes and apparel for runners, Pearl Izumi on Thursday announced it will cease production of running products at the end of this year to focus its efforts on the company's bicycling business.
What company owns Pearl Izumi?
United SportsPearl Izumi USA / Parent organization
Who do you use for shipping?
We ship UPS ground for our US orders. We encourage you to sign up for UPS MyChoice. There are two UPS MyChoice account levels, one of which is free...
How long does it take my order to ship?
Once an order has been fulfilled UPS will deliver your item within 3-7 business days. At this time we do not offer expedited shipping.
Where will my order ship from?
We have two distribution centers, one in California and one in South Carolina. Your order will fulfill from the closest distribution center to you...
I didn't receive all of my items. Are they coming in a later shipment?
As we have two distribution centers, it is likely that your other items are on their way. There is a small chance that the missing item(s) you orde...
I entered the wrong shipping address. Can you update it?
Once an order has been placed we are unable to cancel or modify it in anyway.
Do you ship to APO addresses?
We use UPS ground as our shipping facilitator and unfortunately they do not deliver to APO addresses at this time.
Do you ship to PO Boxes?
We use UPS ground as our shipping facilitator and unfortunately they do not deliver to PO Box addresses at this time.
The return form says I need to include my packing slip, but I can't find it.
Our packing slips are either in a plastic envelope on the outside of the box, or under the shipping label. If yours was under the shipping label an...
I cut the hang tags off the garment, can I still return it?
If you have only removed the hang tags, then yes, you can still return the new and unused item. However, you will need to include the hangtags with...
I need to return something, but my credit card number has changed since I made my order, can I still...
If you received a new credit card number from the same issuing bank, it will not be a problem to refund your credit card. Just like all pending pay...
Returns
To start a PEARL iZUMi return or exchange, please click here. Please have your order number and billing zip code ready.
Exchanges
Due to COVID-19 concerns, PEARL iZUMi reserves the right to refuse any items deemed to be in an unsanitary or unsafe condition. Additionally, due to increased volume and the impact of COVID-19, we are experiencing delays in exchange processing.
How long does it take to get a refund from Pearl Izumi?
If you are dissatisfied with the fit of your new PEARL iZUMi gear, regardless of usage, the product may be refunded within 60 days of purchase at PEARLiZUMi.com or in a PEARL iZUMi factory store. Items will be refunded not exchanged. FINAL SALE items are not eligible for the 60 Day Fit.
What happens if an exchanged item is no longer available?
If the exchanged item is no longer available the original card used to purchase will be automatically refunded for the order (excludes shipping).
What happens if a Pearl Izumi fails?
If a product fails due to a manufacturing or materials defect, then PEARL iZUMi®, at its option, will replace with a like product, or repair it to restore the original function without charge.
How to contact Pearlizumi?
If you don’t see your question addressed below, please reach out to our team and we’ll get back to you as soon as possible. You can reach us at 800-328-8488 or info@pearlizumi.com.
How long does it take for UPS to deliver?
Once an order has been fulfilled UPS will deliver your item within 3-7 business days. At this time we do not offer expedited shipping.
Can Pearl Izumi be damaged?
Any PEARL iZUMi gear that’s been severely damaged in a crash. It’s that simple. Please note, normal wear and tear does not qualify here.
Does Pearl Izumi void warranty?
Any alteration of PEARL iZUMi® brand products will void warranty coverage.
Is Pearl Izumi a warranty?
REPAIRS OR REPLACEMENTS AS PROVIDED UNDER THIS WARRANTY ARE THE EXCLUSIVE REMEDY OF THE CONSUMER. PEARL iZUMi® SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY LAW, THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, THE WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PRACTICAL PURPOSE.
Does Pearl Izumi ship?
PEARL iZUMi does not provide shipping/ return labels for Warranty Claims. You are responsible for shipping costs at the carrier of your choice. PEARL iZUMi is not responsible for items lost or damaged in transit.
Does the warranty department have to inspect items?
Yes, our warranty department has to physically inspect the item in order to process the claim. ANY ITEMS SUBMITTED FOR WARRANTY THAT ARE NOT CLEAN OR ARE OTHERWISE DEEMED TO BE UNSANITARY WILL BE RETURNED.
Do you need to fill out a claim form for a warranty?
Claim form must be filled out entirely and included with the item in the package to the warranty department. ( If it is a pair both items need to be sent).
Outerwear for More Great Days
Cold outside? The good news is you don’t have to stop riding. Extend your season with outerwear designed to keep you warm, toasty and dry in the saddle.
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