How do you return on SkatePro?
At SkatePro you can easily register your return online and order a label for the local parcel shop for $19 (excl. tax). Alternatively, you can register online and either: send it back to us with a self-organized delivery service.
Does SkatePro have free returns?
The goods can be returned by the following methods: In both cases you, as the customer pays for the cost of returning the product, SkatePro will not take over any costs that may occurr in regard to the return. We always recommend registering your return online with our Easy Return system.
Where is SkatePro located?
SkatePro is headquartered close to the city of Aarhus in Denmark, where you can also visit and shop in our physical store.
How long does it take to return a SkatePro order?
Products can be returned within 365 days after receiving the order. According to consumer law, returning an order for any reason and without justification is possible for you as a customer within 14 days. SkatePro offers you to return the order up to 365 days after receiving the order.
Can you order skatepro with a parent?
A copy of the agreement will be attached to your order confirmation email. Only persons of legal age can order at SkatePro unless there is the consent of a parent or a legal guardian. The invoice amount will be drawn, when the order has been dispatched: All major credit cards & PayPal.
Can you return a SkatePro gift card?
When returning an unused gift card you will get the gift card amount refunded. If you paid with a gift card and return your items, you will get a new gift card. If you have partially paid with a gift card and return your items, you will get the value of the gift card refunded to your SkatePro credit account.
How long does it take to process a skatepro claim?
You must process your claim within a reasonable time after you have found the defect. Claims within two months are always considered as being timely. The shipping cost to return a claim will be covered, but only with a prior shipping agreement with SkatePro.
How long does it take to return a product?
Products can be returned within 365 days after receiving the order.
What happens if you return an unused gift card?
When returning an unused gift card you will get the gift card amount refunded.
What to send in a defective product?
Send in the product along with a detailed description of the flaw of the product, including the cause of the damage.
Can SkatePro compensate for shipping costs?
Please note, that SkatePro cannot compensate for costs, which emerge from one’s own chosen return option. When sending products back to us on your own, you need to make sure to attach your order number and remember, the product’s condition is your responsibility from the time of delivery until it is returned to us.
Do you pay VAT on skatepro?
If you have an address outside the EU, you do not pay Danish VAT on goods purchased from SkatePro. You must, however, pay VAT and customs duties in accordance with the applicable regulations for your country. Contact your local customs and tax authorities for more details.
How do I use my SkatePro credit?
To get access to your credit, you need to log into your SkatePro account. When you are logged in, you can place an order and choose to pay with your credit. The amount of your credit is automatically withdrawn from your order total.
How long does the shipping take?
To see up-to-date shipping time estimates, please continue to shopping cart or go to our shipping info page.
Do you have a faulty product?
Did you find a malfunction or defect on a product you bought? Please don’t send the item back to us immediately.
Do you need to return something to SkatePro?
At SkatePro you can easily register your return online and order a label for the local parcel shop.
Can I exchange a product?
You can easily return your products to us and place a new order for the desired exchange item. Once we receive your parcel, we will process your refund and notify you upon completion.
365 days return
Not sure if you are about to order the right product? No worries, we give you 365 days to change your mind. Read more about 365 days return.
Easy returns
Need to return something to us? No problem, we made sure to make it hassle-free. We offer a return label for $19. Just print it from our website and hand in your return package at your local post office. Read more about returns.
25 years of experience
We know our products and use them ourselves. Should you have any questions please contact us, because we take pride in being able to offer you skillful customer service.
4.8 of 5 stars
Our customers rate our service at an almost perfect score - 4.8 out of 5 stars. Read customer reviews.
More than 1 million customers served
Action sport is our passion, and our dream is to share this passion with people. So far we have had the pleasure of serving more than 1 million action sport customers across Europe and North America.
Price Match Policy
We at SkatePro do everything to offer you the best products at the best price possible. Therefore, if you can find a product somewhere else for a cheaper price, you are welcome to notify us, and we will match the price you found. Read more about our price match policy.
Secure shopping
We understand that you're concerned about the security and privacy of your online transactions. This is why we use GeoTrust SSL encryption to protect all your sensitive data. Furthermore, we only work with acknowledged payment methods and trustworthy shipping providers. Read more about secure shopping.
Shipping time
2-5 business days, for orders with all items in stock. The expected delivery date will be shown clearly during the checkout process and the order confirmation. Notice that we do not ship your order before all the items are in stock.
Tracking
When your order is shipped, you will receive an email with a link to the Track-and-Trace information of your parcel.
Prices
Prices on the website are shown in U.S. dollars excluding taxes. Shipping and handling charges, which are calculated during checkout. Currently all orders are being shipped from a warehouse located in Europe. Orders are handled by SkatePro US Inc. (in California), so you will not be charged any import duties upon receiving the order.
