Return/Exchange Policy for Vive Health Products
- Return Eligibility (what is required to be eligible for a return)
- Purchase must have been made directly with Vive Health
- All returns must be made inside product's warranty window
- Issue must be confirmed with a Vive Health product expert using photos or videos for a refund request to be considered
- Shipping charges are non-refundable
What is Vive’s refund policy?
What is your refund policy? The vive.com America Store by Digital River refund policy: Orders can be requested to be cancelled any time prior to shipment. Products may only be returned within 14 days of the date the Product was shipped to you.
What is the return policy for holiday gifts?
During the holiday season we extend our normal 14-day return policy so that the holiday gifts you purchase from November 22 through December 24 can be returned until January 14 of the following year. More questions?
What is the extended holiday return policy?
Extended Holiday Return Policy? During the holiday season we extend our normal 14-day return policy so that the holiday gifts you purchase from November 22 through December 24 can be returned until January 14 of the following year. More questions? Back to Main Help Page
Does HTC Vive have warranty?
"Warranty Period for Product" means twenty-four (24) months from the date You purchased the Product from HTC or HTC authorized retailer for the Product. 4. "Warranty Period for Accessories" means twelve (12) months from the date You purchased the Product from HTC or HTC authorized retailer for the Accessories.
Has HTC Vive been discontinued?
Why Is The HTC Vive Discontinued? Arguably the reason for the Vive being discontinued in 2020 is simply due to age, much like why the Rift and Rift S have also been discontinued. It originally launched in 2016 and has since been superseded several times, so it, therefore, makes sense that it has bowed out.
How long is Vive Pro warranty?
3. “Warranty Period” for Product: means twenty-four (24) months from the date You purchased the Product from an authorized Retailer. 4. “Warranty Period” for Accessories: means twelve (12) months from the date You purchased the Product from an authorized Retailer.
Where is HTC Vive located?
TaiwanWhere is HTC Vive 's headquarters? HTC Vive is located in Taoyüan, T'ai-wan, Taiwan .
Why is HTC Vive blurry?
Make sure that you're wearing the headset properly. The headset's bottom edge should rest on your cheekbones, while the standard strap should cup the back of your head. You should feel comfortable bending down without the headset slipping off. If the headset is too low on your face, your display will appear blurry.
Is the oculus Quest 2 better than the HTC Vive?
Though the HTC VIVE Pro is a little more expensive than the Oculus Quest 2, it offers a much higher resolution, and stronger performance as a result. You also get the added benefit of a longer battery life, although this doesn't guarantee a better experience for every user.
Does Valve index have warranty?
This Hardware Limited Warranty & Agreement (“Warranty”) applies to Valve hardware products including without limitation: Valve Index, Steam Deck and their related accessories (individually and collectively, the "Hardware"). This Warranty is provided by Valve Corporation.
What games support Vive tracker?
Island 359. This intense survival game from CloudGate Studios was already an excellent Early Access SteamVR game, with a huge island full of dinosaurs to explore and hunt and occasionally fear. ... Tornuffalo. ... Arizona Sunshine. ... Final Soccer VR. ... VRChat.
Is Vive a Chinese company?
Vive Focus It was initially released exclusively in China, and launched internationally in November 2018. In February 2021, HTC announced the Vive Focus Plus, a refresh model with updated motion controllers that support six degrees of freedom, and design tweaks for improved weight distribution.
Is Vive better than Oculus?
HTC Vive Pro pros The HTC Vive Pro has a much faster refresh rate than the Oculus to go along with a display of 2880×1600. The Vive doesn't just make games look better. The high-resolution-certified headphones have integrated 3D spatial sound.
Is HTC Vive still the best?
TechRadar Verdict If you have the budget, the HTC Vive is the best virtual reality experience on the market, bar none.
What happened to the vive?
The Vive Cosmos, touted as the consumer replacement for the now discontinued original Vive, was launched in early 2020. For the Cosmos, HTC ditched the Valve-developed base stations in favour of inside-out tracking similar to their Vive Focus and that employed by Windows Mixed Reality devices.
When did HTC Vive Pro 2 come out?
The HTC Vive Pro 2 Full Kit will start shipping in October, the company today confirmed. Pre-orders for the bundle are already live in the US and will launch in Europe, Middle East and Africa on September 23rd.
Vengeful Rites just left early access, thanks so much for all the support!
So 1 day 3 years ago while we were at our job as valets at a strip club in South Florida, my brother and my friend come up to me and say they're going to make a game. They had already worked on a game together (Inescapable) that I wasn't interested to help on. This new project was more interesting to me, and I was more eager to help.
What to do with old Controllers?
Ive had a Vive Pro full kit for about a year, and finally ordered Valve's Knuckles controllers, whats the best thing to do with my now unused Vive Pro wands? Is it limited to just reselling them or is there some fun things to do with binding them to a phone or other device?
HTC Vive VR Headset display is broken (Green light for a sec then goes red, but still tracking ...)
I got a HTC Vive VR Headset for Christmas in 2018. It worked fine up until a year later, somewhere around December 2019, when it suddenly broke and I spent hours troubleshooting with no luck. I gave up at first, since it truly seemed like a cable problem, so I waited until my birthday on the 10th of July in 2020 and ordered a new 3-in-1 cable.
How long does Vive Health have to return items?
All purchases have a 30-day return window. Customer is responsible return label, Vive Health can issue a label but the cost will be taken out of the reimbursement. An item must first be returned and received before a exchange or refund is processed.
How long does it take for Vive Health to issue a credit card?
Once your return is verified, Vive Health will issue a credit to the card used for the purchase. It can take up to 4 weeks for your card to be credited by the issuer. Purchases made by check or money order will be issued a check within 30 days.
How long do you have to report a defect to a store?
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, the above warranties will not apply.
How long does it take for a credit card to be credited?
It can take up to 4 weeks for your card to be credited by the issuer. Purchases made by check or money order will be issued a check within 30 days. NOTE: If your item was defective or damaged during shipping, please call us immediately at 1-800-487-3808 & we will arrange for the item to be replaced or repaired.
Can you refund Vive Health?
Issue must be confirmed with a Vive Health product expert using photos or videos for a refund request to be considered
Can you return bathroom safety products?
Any products that may come into contact with bodily fluids are not able to be returned if opened due to health risks. Products include bathroom safety, braces, mattresses, pads and cushions.
Is OG HTC Vive good enough for new VR users? Should you recommend me something else?
So, I have been lately looking through internet for good PCVR headsets. Especially used from second hands as in my country where I live in are PCVR headsets in stores very expensive and lack of them.
Vive Focus 3 - some thoughts from an average consumer
I was enamored with the prospect of playing my SteamVR games wirelessly and would never give a cent to Facebook. So I made an unsound financial decision and purchased a Vive Focus 3 and a dedicated router. It took me many hours to set everything up correctly, but it now works as it should.
Sniper Elite VR - Mixed reviews but I'm having a blast
So I started playing Sniper Elite VR the first day and I enjoyed it a lot. Went to Steam to give feedback with an initial review and that is when I found out about mixed reviews.
