Full Answer
How do I return a damaged product to Humanscale?
Contact Humanscale Customer Care using the CONTACT page at www.humanscale.com or at 800-400-0625 immediately (not to exceed 24 hours) of the delivery and advise them of the damage. Humanscale will provide return instructions.
What are the costs associated with using Humanscale?
Humanscale shall invoice customer for the product and monthly Storage Fees. Storage Fees will be 1% of the net order value per month or actual storage costs—whichever is greater. Storage Fees are calculated with a one-month minimum and will not be pro-rated.
How long will it take to ship my Humanscale order?
Standard shipping charges will be billed to customer. Custom platform orders require 4 to 6 weeks. Humanscale does not ship to the UPS Store, FedEx Office Ship Center, U.S. Post Office, P.O. boxes, or other mail and shipping facilities. All orders to such facilities will be automatically canceled.
What is the credit policy at Humanscale?
CREDIT POLICY. All customers of Humanscale must complete a credit application, with current information, which must be signed by an owner or officer. A line of credit may be set by our Credit Department, however the basis for the line of credit may be changed or cancelled at our discretion and advance payment may be required.
How long does it take to get a refund from Humanscale?
To receive a full refund of the purchase price and any additional charges, you must request a refund/return in writing to us within 30 days following purchase of the product. Humanscale may accept returns beyond this 30-day period in its sole discretion.
How long does it take to cancel a Humanscale order?
You have the option to cancel your order within 48 hours after submitting your order to us by emailing us at info@humanscale.com or calling our Support Team at 1-800-400-0625.
What happens if a provision of these Terms is invalid?
If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.
Is Humanscale responsible for injury?
Humanscale will not be responsible for injury or damage caused by or associated with the installation and/or use of products in any manner other than in strict conformance with the instructions set forth in its installation manuals and instruction sheets and/or product literature.
Does Humanscale have a warranty?
Humanscale offers a 5 Year, 24/7 use warranty for QuickStand product. This warranty is available to you as the original end-user customer only and is non-transferable. For the warranty to be valid, the QuickStand product must have been purchased directly from Humanscale. Humanscale warrants that, at the time of your receipt, the product will be in good working order and will be free from defects in materials and workmanship for the duration of the warranty term, as set forth above. The warranty does not apply to normal wear and tear or damage caused by accident, unauthorized repair, neglect, product abuse, misuse and/or failure to follow instructions relating to the product’s installation or intended use, or external causes such as accidents, abuse, or other actions or events beyond Humanscale’s reasonable control. Humanscale will not be responsible for damage due to service, maintenance, modifications or tampering by anyone other than a Humanscale authorized representative or agent. Humanscale will not be responsible for injury or damage caused by or associated with the installation and/or use of products in any manner other than in strict conformance with the instructions set forth in its installation manuals and instruction sheets and/or product literature. The warranty does not cover alterations made by an owner. Humanscale does not warrant damages or defects to the products under the following conditions: an Act of God, damage from electrical power problems, usage of parts or components not supplied by Humanscale, failure to perform preventative maintenance, or damage caused by peripherals not supplied by Humanscale. Humanscale warrants the installation services purchased from the site within the warranty period will be performed in a workmanlike manner and in accordance with generally recognized industry standards for similar services.
What is the Privacy Policy?
Our Privacy Policy, about/legal-information/privacy-policy.cfm], governs the processing of all personal data collected from you in connection with your purchase of products or services through the Site.
Does Humanscale cover shipping and labor?
The shipping and labor costs associated with the repair of the product or product part may be the responsibility of Humanscale if the product or product part is determined to be covered under warranty. Humanscale must pre-approve the labor costs prior to the repair or replacement of warranty products or product parts.
What is a Humanscale purchase order?
All orders by any Humanscale entity (“ Humanscale ”) to the supplier identified in the purchase order (the “ Supplier ”) are subject to these terms and conditions and any attachments and exhibits, specifications, drawings, notes, instructions and other information, whether physically attached or incorporated by reference (collectively the “ Purchase Order ”), and constitute the entire and exclusive agreement between Humanscale and the Supplier. Humanscale shall issue all Purchase Orders in written form. Each Purchase Order shall clearly specify the following information: (i) identify the products to be manufactured by part number; (ii) specify the number of units to be manufactured; (iii) specify the purchase price; (iv) requested delivery date; and (v) delivery point. Supplier must acknowledge all Purchase Orders within 24 hours of receipt. Non-conforming or oral purchase orders shall not be processed by Supplier.
What happens if Humanscale fails to deliver?
If Supplier fails to deliver on time, Humanscale may purchase replacements elsewhere, and Supplier will be liable for actual and reasonable costs and damages Humanscale incurs. Supplier will promptly notify Humanscale if it is unable to comply with the delivery date specified in the Purchase Order. Price: If the Purchase Order does not include ...
How long does a purchase order have to be in effect?
Unless otherwise provided by local law without the possibility of contractual waiver or limitation, any legal or other action related to the Purchase Order must be commenced no later than two (2) years from the date on which the cause of action arose.
What is Humanscale's code of conduct?
Supplier Code of Conduct: Humanscale is committed to conducting its business in a socially responsible manner, supporting and respecting the protection of human rights, and is committed to the highest standards of business ethics and good corporate citizenship in all of its business operations.
What laws does Humanscale comply with?
Compliance with Laws Unique to Government Contracts: Without limiting the foregoing, Supplier acknowledges that as a government contractor, Humanscale is subject to various federal laws, executive orders, and regulations regarding equal opportunity and affirmative action which may also be applicable to Supplier. Accordingly, Supplier shall, to the extent they apply, abide by the requirements of 41 CFR §§ 60-1.4 (a), 60-300.5 (a) and 60-741.5 (a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.
What happens if Humanscale terminates?
If Humanscale terminates without cause, Humanscale will pay Supplier for Supplier's actual and reasonable expenses for work that has been satisfactorily completed and delivered to the delivery location as of the date of termination, but in no event will such payment exceed the agreed upon prices.
Can Humanscale reimburse a supplier?
Supplier is not entitled to reimbursement of expenses incurred in connection with fulfilling the Purchase Order, except as otherwise agreed in writing by Humanscale. Humanscale may, at any time, set-off any amounts Supplier owes Humanscale against any amounts Humanscale owes to Supplier or any of its affiliated companies.
How long does it take to recover a package from a customer?
If customer determines that there is internal damage not visible at time of delivery, customer will retain all packaging materials and take the following action steps within fifteen (15) calendar days from the date of delivery:
How long does it take for Humanscale to ship?
Large orders may increase standard lead times. Standard shipping charges will be billed to customer. Custom platform orders require 4 to 6 weeks.
What happens if you can't accept a scheduled delivery?
If a customer is unable to accept a scheduled product delivery, Humanscale, if notified in writing after product assembly and prior to the scheduled ship date, will store the product at customer’s expense. Humanscale shall invoice customer for the product and monthly Storage Fees.
Does Humanscale charge sales tax?
Humanscale list prices do not include sales tax. Customer is responsible to remit all such tax. Humanscale requires a State Resale/Exemption Certification to be on file at its main office. Sales made without said Certificate will be charged the appropriate sales tax.
How much is the separation panel fee?
A fee of $400 applies to all orders containing Separation Panel items in which the net value of the Separation Panels in a Purchase Order is less than $2,000, regardless of the net value of other product lines in the Purchase Order.
How long does it take to recover a package from a customer?
If customer determines that there is internal damage not visible at time of delivery, customer will retain all packaging materials and take the following action steps within five (5) calendar days from the date of delivery.
What is order change?
Order changes are defined as the deletion of line items; changes in style, color, quantity or requested ship date; or requesting a later ship date. Order changes that result in a quantity reduction may be subject to an additional small order fee or adjustment in pricing.
How long does it take to return a Quickstand Eco?
As part of the QuickStandEco 30-Day Satisfaction Guarantee, Humanscale will cover all return shipping or pick-up costs if the QuickStand Eco is returned within 30 days. For shipments, a pre-paid return label and return authorization document will be generated for you. To complete your return:
How long does it take Humanscale to change the price?
Prices are those in effect at the time of order entry. If the requested shipment date is more than 90 days after the order date, Humanscale reserves the right to price said order based on the published list price as of the shipment date.
What happens if you can't accept a scheduled delivery?
If a customer is unable to accept a scheduled product delivery, Humanscale, if notified in writing after product assembly and prior to the scheduled ship date, will store the product at customer’s expense. Humanscale shall invoice customer for the product and monthly Storage Fees.
How much is the deposit required for Humanscale?
Humanscale requires a deposit on all non-prepaid separation panel orders with an order total exceeding $10,000. This deposit will be equal to 30% of the order value, including all products, fees, and taxes.
