ikea online order return policy

by Dr. Tony Sipes Published 2 years ago Updated 1 year ago

Are IKEA prices better in store or online?

Online ordering is available for most pieces, and pricing is fairly reasonable across the board, with some real bargains in the textiles, tabletop, and art departments. But they definitely carry furniture as well, including sofas, desks, headboards, vanities, and more.

Can IKEA pick up returns?

Yes, IKEA does pick-up large items for returns from your home for $49 within 365 days of the date of purchase. IKEA would normally schedule a date with you for the pick-up. Movers would come by in a truck within a 4-hour window on that date.

Can I return an item to IKEA without a receipt?

IKEA usually requires a return receipt; however, you may not need one in rare instances. You may be permitted to return an item without a receipt if it is defective or missing parts. You can also give additional proof of purchase, including the credit or debit card you used to purchase the item. How Long Can I Return Items To IKEA?

How to return at IKEA?

Use of Express Return is possible when:

  • It's an order with a maximum of 5 products
  • The products are undamaged and in the packaging
  • You can hand over the receipt


Can I return IKEA online order to store?

Exchange items at any IKEA store by bringing your merchandise, photo ID, receipt (or online order confirmation) and the card you used for the purchase.

Can you return something you ordered online?

Most online stores will only accept returns of unused and unopened items. If it is clothing, you must keep the tags on the clothing in order to return the purchase. Follow website directions. Most online stores have step-by-step instructions for processing a return.

Does IKEA charge return shipping?

IKEA will not assume transport charges for any items returned. address the package to ship to your nearest IKEA store location. on 'Find an IKEA Store' at the very bottom of our homepage, enter your ZIP code, then click on 'Get Directions'.

What is the return policy for IKEA?

If you're not totally satisfied with your IKEA purchase you can return new and unopened products within 365 days, together with your proof of purchase, for a full refund. You may also return open products within 180 days, with your proof of purchase, for a full refund.

How do I send a return package?

0:191:31How to Return Mail - YouTubeYouTubeStart of suggested clipEnd of suggested clipIf you've already opened the package try to keep the original contents intact. Open packages requireMoreIf you've already opened the package try to keep the original contents intact. Open packages require new postage.

Do I have to pay postage to return goods bought online?

You must cover the delivery cost for returning unwanted goods, unless the retailer says it will pay for returns. Some retailers offer free returns labels, so you don't have to pay to return. We recommend you get proof of postage, just in case the retailer later disputes you've returned your goods.

How do I return a heavy item to IKEA?

You can return your item to any IKEA store with proof of purchase and ideally with the original packaging. Obviously many items sold by IKEA are large so may require a pickup, which they are able to arrange for you - but this option is not available in all areas so you will need to contact IKEA.

Does IKEA offer return pickup?

Can I return or exchange a purchase made using the Click & Collect service? IKEA has a generous 365-day return policy which applies to all purchases, including Click & Collect orders.

Are IKEA accepting returns?

365 return days to be exact. Yes, you have exactly 1-year from your original purchase date to bring items back to IKEA. They call it their “No-Nonsense” policy and it's pretty darn generous.

How many days can I return IKEA products?

You can purchase products from us in store or online and we will accept them back for a full refund in the original method of payment up to 60 days after the purchase, 90 days if you are a IKEA Family or Business member.

How long do IKEA refunds take?

In most cases, you will receive an email from IKEA confirming that your refund has been processed within a few days of returning your item. However, it can sometimes take up to 14 days for IKEA to process refunds, so please be patient if you don't see the funds in your account straight away.

Does IKEA refund without receipt?

Please provide proof of purchase and, if possible, the packaging. If your merchandise is found to be dirty, stained, damaged or abused, IKEA may refuse to refund or exchange your items, or offer a refund card only. We will refund you by the same method as your original payment. Government photo ID may be required.

How long do you have to return an online purchase?

When you buy an item online, by law, you have 14 days to return it. And that's 14 days from when it arrives. That's because under the Consumer Contracts Regulations, you have the right to see a product in its actual form (rather than just simply a photograph) before making your final decision.

Can you return online orders in store Walmart?

How To Return an Item You Bought Online. If you buy something through, you can return it to a Walmart store or by mail. Either way, you can start the return process online at Alternatively, you can enter your order number at

Is it illegal to return used items?

Returning Worn Items So if you are asked about whether an item was worn, and say yes, and the return is still accepted, you generally do not have to worry about arrest (frequently, stores will make exceptions if a consumer is honest and the goods still look new).

How do I return a package to UPS?

You've got three options to get it to UPS:We can come to you (for an additional fee) Schedule a pickup.Drop it off at a UPS location. Be sure to bring your identification.Hand the labeled package to your friendly neighborhood driver.

Large item returns

Large item returns can be made by visiting your local IKEA store. Our truck pickup service is currently not available.

In-store returns

Head to your local IKEA and enter through the Exchanges & Returns entrance. Follow signage to the Exchanges & Returns desk

In-store exchanges

Exchange items at any IKEA store by bringing your merchandise, photo ID, receipt (or online order confirmation) and the card that you made the purchase with.

Contact us!

If you cannot make it to a store, no problem! Please contact us by calling in order to start the exchange process.

365 days to change your mind

We will be happy to give you a full refund by the same method as your original payment for products that are returned with proof of purchase in new, unused and re-saleable condition and with the packaging. Smaller orders and articles with a total weight of less than 10kg, and can fit in a parcel of 60x50x50cm or less, can be returned using CollectPlus.

Love it or exchange it

It takes time for you and your new mattress to get used to each other. That's why we give you 90 days to be sure you're compatible. If the chemistry isn't right, simply come back and choose another mattress. When you've found your perfect match, you can sleep easy for years to come with our free 25-year guarantee.

It's OK to change your mind

It’s OK to change your mind. If you’re not totally satisfied with your IKEA purchase, you can return it within 365 days, together with proof of purchase, for a full refund. Refunds will be made in the same form of payment originally used to make the purchase.

Love it or exchange it

When it comes to mattresses, we offer something special. It is important to us that you love your new mattress. So, if after a while you discover that it is too firm or too soft, just bring back the mattress and try out a new one. There's no rush. Provided the goods are not found by IKEA to be dirty, marked, damaged, or abused.

No-nonsense return policy

Return the unassembled item in its original packaging within 365 days, together with your receipt for either an exchange or a full refund.

Save time with your in-store return

The terms and conditions set out in this return policy apply to all goods purchased from an IKEA store or via the IKEA website in Australia. This includes any purchases made via phone.

How to return

Return to any IKEA store (excluding IKEA planning studios) for free 7 days a week.

Mattress exchange policy

Exchange your mattress or mattress pad once within 365 days of your original purchase if you don’t love it.

Good to know

Exchanges and refunds can be given where goods are faulty (other than any fault that was clearly communicated to you, or which ought to have been revealed by an examination of the product at the time of purchase), wrongly described, different from a sample shown to you, or does not perform the function.

Can I Return Washed Bedding?

From the comments, it seems you can return washed items as someone returned washed cushions without a problem.

What About Returning Online Purchases?

When buying items from the IKEA website, your return options are slightly different.

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