Can I return IKEA without original packaging?
Do I Need the Original Box to Return an Item? No, you don't need the original packaging to return items. Might be a good idea to keep the box if you haven't assembled it yet as it'll make returning it easier.
Can you return damaged items to IKEA?
Regardless of your issue, you can always visit your local IKEA store and we will find a solution for you. If your item is damaged, bring you damaged item and proof of purchase. If you are missing an item, bring you order confirmation.
How strict are IKEA returns?
IKEA Have Good Return Policies IKEA is not as strict as some companies when it comes to their return policies. They allow for all kinds of situations and circumstances. While it is not a no-questions-asked policy, as that would not be sustainable, they offer many options and have decent return times.
What happens if I break an IKEA part?
Just like you would with a part that arrived in poor condition, you can take the piece that was damaged during the assembly process to an IKEA store to get your replacement or see what options are available.
Large item returns
Large item returns can be made by visiting your local IKEA store. Our truck pickup service is currently not available.
In-store returns
Head to your local IKEA and enter through the Exchanges & Returns entrance. Follow signage to the Exchanges & Returns desk
In-store exchanges
Exchange items at any IKEA store by bringing your merchandise, photo ID, receipt (or online order confirmation) and the card that you made the purchase with.
Contact us!
If you cannot make it to a store, no problem! Please contact us by calling in order to start the exchange process.
Save time with your in-store return
The terms and conditions set out in this return policy apply to all goods purchased from an IKEA store or via the IKEA website in Australia. This includes any purchases made via phone.
How to return
Return to any IKEA store (excluding IKEA planning studios) for free 7 days a week.
Mattress exchange policy
Exchange your mattress or mattress pad once within 365 days of your original purchase if you don’t love it.
Good to know
Exchanges and refunds can be given where goods are faulty (other than any fault that was clearly communicated to you, or which ought to have been revealed by an examination of the product at the time of purchase), wrongly described, different from a sample shown to you, or does not perform the function.
365 days to change your mind
We will be happy to give you a full refund by the same method as your original payment for products that are returned with proof of purchase in new, unused and re-saleable condition and with the packaging. Smaller orders and articles with a total weight of less than 10kg, and can fit in a parcel of 60x50x50cm or less, can be returned using CollectPlus.
Love it or exchange it
It takes time for you and your new mattress to get used to each other. That's why we give you 90 days to be sure you're compatible. If the chemistry isn't right, simply come back and choose another mattress. When you've found your perfect match, you can sleep easy for years to come with our free 25-year guarantee.
Can I Return Washed Bedding?
From the comments, it seems you can return washed items as someone returned washed cushions without a problem.
What About Returning Online Purchases?
When buying items from the IKEA website, your return options are slightly different.
