- Product subject to a return request must have been purchased directly from www.incipio.com.
- A return request must be submitted within 30 days of original purchase. ...
- All return requests must be accompanied by a valid order confirmation number from Incipio.
- All returns must include an authorized RMA# provided by Incipio on the shipping label. ...
Full Answer
Does Incipio have a warranty on the replacement product?
The replacement product is only covered by a ninety (90) day warranty from the time of replacement and is not subject to the Lifetime Warranty. Contact Incipio customer service at 888-893-1638 or incipio.com/warranty and submit a return form to file a warranty claim
How long does Incipio provide proof of purchase for phone cases?
For the following phone cases purchased from Incipio.com or an authorized reseller: Slim, Grip, Duo, Stashback (iPhone 12 series and newer) and Organicore. 365 days from the original date of purchase shown on your required proof of purchase
Are there any limitations on Incipio’s liability to customers?
Incipio’s liability to customer, if any, shall in no event exceed the total of the purchase price of the warranted product. Some states do not permit the exclusion or limitation of incidental or consequential damages. Therefore, sections of the above limitation or exclusion may not apply to you.
Why does Incipio use cookies?
Incipio.com uses cookies to ensure you get the best experience on our website. Learn more Sign up for 10% off! Sign up for our emails to get 10% off your purchase & first access to new products & giveaways.
What is the warranty on Incipio?
Incipio warrants the following products with a ONE (1) Year Limited Warranty ("Warranty”): All Tablet Cases, DualPro, NGP, and all previous form factors. This Warranty only covers defective parts, defective manufacture, faulty workmanship and failure to perform as intended. This Warranty covers replacement of the same or similar product of equal value, solely at Incipio's discretion. This Warranty only applies to the original purchaser. This Warranty does not cover any damage to any non-Incipio product used in connection with an Incipio product. This Warranty does not apply to, or cover any damage due to misuse, mishandling, neglect, accident or tampering. Incipio’s liability to customer, if any, shall in no event exceed the total of the purchase price of the warranted product. Some states do not permit the exclusion or limitation of incidental or consequential damages. Therefore, sections of the above limitation or exclusion may not apply to you. To the maximum extent permitted by law, this Warranty replaces any other warranty, expressed or implied, including, but not limited to, any warranty of merchantability or fitness for any particular purpose. Any representations or promises inconsistent, or in addition to this Warranty are unauthorized and shall not be binding upon Incipio.
How to contact Incipio?
Contact Incipio customer service at (800) 733-0088 or incipio.com/warranty and submit a return form to file a warranty claim. Contact Incipio customer service at (800) 733-0088 or incipio.com/warranty and submit a return form to file a warranty claim.
How long is Incipio warranty?
Incipio’s One Year Limited Warranty is covered by a ninety (90) day warranty from the time of replacement. Incipio’s Lifetime Warranty is covered by a ninety (90) day warranty from the time of replacement. Replacement products are subject to applicable shipping and handles fees. All Incipio warranties are non-transferrable.
How long is a replacement warranty?
The replacement product is only covered by a ninety (90) day warranty from the time of replacement and is not subject to the one year warranty. Replacement of the product with a product of equal value.
Does Incipio warranty cover damage?
This Warranty only applies to the original purchaser. This Warranty does not cover any damage to any non-Incipio product used in connection with an Incipio product. This Warranty does not apply to, or cover any damage due to misuse, mishandling, neglect, accident or tampering.
Is Incipio warranty transferable?
Replacement products are subject to applicable shipping and handles fees. All Incipio warranties are non-transferrable. All warranty claims outside of the U.S. will be honored with a store credit of equal value to the purchase price. The store credit must be used within ninety (90) days of issuance.
How long is Incipio warranty?
Warranty & Returns. When purchased through an authorized reseller, products marked with Incipio's One-Year Limited Warranty are warranted to be free from defects in materials and craftsmanship under normal use for a period of one year from date of original purchase. However, if you are unsatisfied with your purchase, ...
What is the phone number of Incipio?
Corporate Sales: sales@incipio.com. Toll-Free Phone Numbers. Monday - Friday / 6am - 5pm PST. (US): 1 (888) 893-1638. (UK): +44 2081962428. (HK): +852 30509024. * HOLIDAY HOURS. We will be closed on the following days to allow our representatives to be with their families during the holidays: Thursday, November 26th.
Does Incipio provide customer service?
Incipio is proud to provide exceptional customer service . If you need help with your order, have a question about our product or would like to request a return/exchange, our Customer Service team is happy to assist you.