Does zZounds do returns?
We guarantee your complete satisfaction for 45 days after your order is delivered. Request Return Authorization on an order or item you have received. We allow you to return almost any product for any reason.
How do I return an item to zZounds?
Return Policy FAQ We guarantee your complete satisfaction for 45 days after your order is delivered. We allow you to return almost any product for any reason. When returning a product, you can request an identical replacement item, exchange the product for another product, or request a refund.
Does zZounds have a warranty?
This inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*. It has been tested to manufacturer's specifications and is guaranteed to work perfectly.
What happens if you miss a zZounds payment?
If you are unable to make a scheduled payment, please contact us ASAP -- preferably before your next payment is due. We are often able to accommodate special circumstances, and we'll work with you to keep your account in good standing, so you can be approved for payment plans on future orders.
Is zZounds a legit website?
We're happy to conclude that zZounds is a 100% legit website. They do have some good offers, and many customers seem to really like their Pay as you Play plan.
Does zZounds report to credit bureau?
No -- since we are not offering you a conventional line of credit, we do not report payment activity to credit agencies.
Is Sweetwater and Zzounds the same?
Sweetwater does offer some unique finish options on guitars that are exclusive to them, so that might be something to consider if you're in the market for something different. Also, since Sweetwater is a larger retailer than zZounds, they are more likely to have more popular items in stock, though not necessarily.
Where is Zzounds warehouse located?
And with four warehouses strategically located in Mississippi, Nevada, New Jersey, and Ohio, most orders arrive within 1-2 business days of shipment.
Does Zzounds have a store?
A Different Kind of Music Store Founded by entrepreneur Ray Campbell, zZounds was always envisioned as an online-only business. But in the mid-1990s, a music instrument retailer that only did business online was unheard of. Without a physical storefront, Campbell thought vendors wouldn't take zZounds.com seriously.
Does AMS do credit check?
A credit check is required on the AMS 8 and 12 month payment plans, and we can have an answer back to you very quickly.
How long does zZounds take to ship?
Ground Shipping typically takes 2-5 business days from the date of shipment (for orders within the 48 contiguous United States). Residential ground and Free 2-Day shipments are delivered Tuesday-Saturday. Commercial ground and Free 2-Day shipments are delivered Monday-Friday.
Does Sweetwater do a credit check?
We may request a credit report and will work with you on the terms that are best for you to pay off the gear in either three or six months. After paying a nominal processing fee, you can split your total up over three or six months and make equal payments using your existing credit card.
Does zZounds have a store?
Zzounds Overview They are exclusively online with no physical locations. zZounds ships from 4 warehouses spread across the United States, 7 days a week. They have headquarters in New Jersey. With over a million customers annually, zZounds is one of the most popular and convenient places to shop for music gear online.
Where is zZounds music located?
zZounds Music Discovery Center, located on Chicago's near-north side, opened in 1996 out of equal parts necessity and curiosity. Founded by entrepreneur Ray Campbell, zZounds was always envisioned as an online-only business.
How long does it take zZounds to ship?
Ground Shipping typically takes 2-5 business days from the date of shipment (for orders within the 48 contiguous United States). Residential ground and Free 2-Day shipments are delivered Tuesday-Saturday. Commercial ground and Free 2-Day shipments are delivered Monday-Friday.
Does zZounds setup guitars?
What is this? Zzounds ship stock directly from their warehouse to your door, and don't provide any kind of inspection service, and nor do they offer setup or upgrade options.
Return Request
Please fill out the form below. Once we receive your request, we will email you an authorization number, instructions for sending your product back, and a mailing address.
Return Policy FAQ
We guarantee your complete satisfaction for 45 days after your order is delivered.
What Is the Zzounds Return Policy?
Zzounds offers a 45-day complete satisfaction guarantee after your order is delivered. The company lets you return almost any item for any reason. If you decide to return a product, you can:
How long is the ZZounds satisfaction guarantee?
Zzounds offers a 45-day complete satisfaction guarantee after your order is delivered. The company lets you return almost any item for any reason. If you decide to return a product, you can:
Do you have to pay shipping charges when returning a product?
In case you are returning a product for any other reason in exchange for another product, the company will pay the shipping charges for the product they send to you. You will need to pay the shipping for the product you send back
Where do brand new items come from?
Brand-new products are shipped from the vendor's factory to our warehouses, then from the warehouse to you – there's no detour through a retail store where the boxes are opened, and the products put on display and sold as leftovers. When you shop online, make sure you're comparing new, factory-fresh gear from authorized US dealers like zZounds.
Can you return a resealed b-stock?
New, Used, Resealed, Blemished or B-Stock -- regardless of the product condition described on our site, if you are not 100% satisfied with your purchase, you may return it (though exceptions apply for some products)
Does zZounds.com offer free shipping?
Yes. As of -, zZounds.com does offer free shipping policies. View the discussion thread for more details.
Does zZounds.com offer free returns & exchanges?
Yes. As of September 10, 2021, zZounds.com does offer free return policies. View the discussion thread for more details.
Does zZounds.com offer international shipping?
Yes. As of September 10, 2021, zZounds.com does offer international shipping policies. View the discussion thread for more details.
Does zZounds.com offer curbside pickup?
No. Based on our last check on September 10, 2021, zZounds.com was not offering in-store pickup. Check the full discussion for updated information.
Can you return zzounds music?
Products that match the following categories can only be returned for replacement if they are defective or damaged in transit, or only for exchange or refund if they are still sealed (with zZounds Music shrinkwrap and barcode still affixed).
Does Gibson take 30 day money back?
Actually, the wife shipped the pickup to Gibson a few hours ago, so it's a done deal now. And they do state in their "30-day Hassle-Free Money-Back 100%-Satisfaction Guarantee" (that's a direct quote) that they don't accept products if they've been opened. So it looks like they got me anyway.
Can you take it up the pooper and come here crying?
You can take it up the pooper and come here crying, or you can fight it out with their management until all recourse has been exhausted.
Can Gibson BurstBucker 3 Humbucker pickup be returned?
In accordance with our posted exceptions (Returns - zZounds.com) we can only accept this item back if it has never been opened at all. Our website clearly states: This item must be exchanged directly through the manufacturer if it is found to be defective, and can only be returned to us if it is unopened.
How long does it take to return a ZZounds order?
Or, if your order has already shipped, you may return it unopened and unused within three days of delivery without cost or obligation by contacting zZounds Customer Service at 800-493-3945.
How much is a late payment fee on ZZounds?
If a charge cannot be made on your payment card for any scheduled installment, zZounds may charge you a late payment fee of up to $10 per installment. The Seller is authorized to utilize any alternate cards provided on Buyer’s account to charge payments on this payment plan.
When do we approve payment plans?
We generally approve payment plan orders and process the first payment on the same day you place the order.
Can you get a specific financing limit on ZZounds?
Because zZounds payment plans aren't a conventional line of credit, we can't give you a specific financing limit. Rather we approve each order on an individual basis.
Can promotional offers be removed?
Promotional offers can be removed or changed at any time without notice, and other restrictions may apply to individual offers including but not limited to restricting the amount an individual may finance, restricting product eligibility and restrictions on combining payment plans with other offers.
Does ZZounds bill you?
zZounds Music LLC has agreed to bill you for your order in installments subject to the following conditions. Please review this Agreement in its entirety.
Can you play as you pay on ZZounds?
The wait is over. Start playing now with Play as you Pay®! With the Play as you Pay® Installment Plan, you can get the gear you want now, and spread the cost across multiple payments. Approval couldn't be simpler -- just select a payment plan during checkout to get started. There's no paperwork, and zZounds never charges you interest! Use your own payment card to make the first payment up front, and we'll split the remainder into approximately equal monthly installments.
What Are Some of the Reasons to Buy from zZounds?
zZounds will not only match, but beat the price of any competitive retailer if you find the item you’re looking to buy listed for less elsewhere. This also includes any shipping costs from the other retailer, too.
Does zZounds Collect Sales Tax?
Sales tax is collected by zZounds for customers living in all states except, Alaska, Delaware, Kansas, Missouri, Montana, New Hampshire, Oregon.
Are zZounds and American Musical Supply the Same Company?
zZounds and American Musical Supply are not the same company, but they do work with one another. If you’ve looked at the website of both stores, you might have noticed that their stock looks incredibly similar – this is because they share an inventory. A third store, Same Day Music, also shares this inventory with zZounds and AMS.
Is zZounds a Scam Site?
We can confirm with confidence that zZounds is not a scam site. This is a long running business, and was in fact, one of the first online music retailers in the world. This is backed up by a 100% Trustscore on scamadviser.com
