What is Italist Return Policy?
- All returns must be shipped to italist within 14 days of the package delivery date.
- Returns must be shipped from the same country as the original shipping address.
- You may not ship the order to one country, and then return it from an address outside that country.
Full Answer
How long does it take for italist to ship?
Through our network of Italian partner boutiques, orders are delivered by global express mail in 2-4 business days. For those in the know, italist just does it better. #italistdoesitbetter Read more about us. Reviews I received timely updates on my order and shipping from the minute I had confirmation of my order. My package arrived quickly.
How do I contact italist customer service?
Visit our FAQ or contact us: customercare@italist.com. We’re always here for you ❤︎ Is italist legitimate?
How do we work with Italy’s best retailers?
We partner with Italy’s best luxury retailers and work together with them to provide you 100% authentic pieces, certified twice — by both them and us. We offer free express international shipping on every order to ensure your pieces arrive quickly and safely.
Does italist sell fakes?
italist 101: How You Know italist is Legitimate. At italist, a quality shopping experience and authenticity of the products we sell are core to our mission of bringing you over 200,000 up-to-the-minute luxury fashions, shoes, and accessories—with fast delivery, at great prices.
How do I return an order?
Tell the clerk you want to return the item. Go to the returns department if there is one, or to a cashier. Smile and explain that you want to return an item and why. Remember to be friendly.
Can you return final sale items?
Many stores sell items subject to a “final sale.” What this means, however, is that the customer does not have the right to return it if he doesn't like it or changes his mind. To that extent the sale is “final.” It does not mean you must accept broken items. If the gift was broken there would be a breach of warranty.
Where is italist based?
Los AngelesWhere is Italist based? Italist was founded in Silicon Valley in 2014, and is now based in Los Angeles. However, the brand has offices in Europe as well.
What items are non returnable?
Non-Returnable ItemsPerfumes and Fragrances.Skin Care Products.Makeup and Nail Care Products.Personal Grooming Products.Aromatherapy and Massage Products.Vitamins and Supplements.Medical Supplies and Equipment.Dental Care Products.More items...
Can I return something bought online?
When you buy goods online you have additional rights to return them. This is because your decision may be based on a brief description or a photograph – so what you receive isn't always quite what you'd expected. Under the Consumer Contracts Regulations, you are allowed to return an item if you simply change your mind.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
What is no refund policy?
A no refund policy is a statement explaining that your business will not provide compensation for purchased products or services that customers return.
Can shops refuse to give you a refund?
The shop's 'rules' are irrelevant. If goods aren't faulty, you CAN'T return them. Unless the shop's 'rules' allow it, or it was bought online. Online is different, because the Distance Selling Regulations mean you can cancel goods within seven working days, even if you've merely changed your mind.
Why is italist so cheap?
Prices in Italy may be lower in absolute terms (even with currency exchange rates) because there are no importer or distributor costs like there often are in other countries and the price of doing business is lower (rents and labor costs are cheaper).
Where does italist ship from?
About Italist inc Remember, you're importing luxury goods directly from Italy, so your returns are processed through Italian customs. This process requires additional shipping costs and customs duties, which is why we don't offer free returns at this time.
How fast is italist shipping?
within 2–4 business daysHow long will it take for items to arrive? italist uses only express international shipping. This ensures that products always arrive quickly, no matter where they are shipped. Product(s) will typically arrive within 2–4 business days (though shipping can take longer in certain regions).
How do I create a return label?
3 steps to creating a return labelStep 1: Choose a shipping carrier and mail class. When creating your own return label, you'll select which shipping carrier you want to go through and which mail class the package falls under.Step 2: Enter the address. Provide your business's return address. ... Step 3: Pay for postage.
How do I return a shipping label?
Just a printed return shipping label with their package - all the customer has to do is to take the item to the courier. Let the customer print it: You can also send a return shipping label by email or have your customers download one from your website and print the label from their printer at home.
What is return process?
The returns process starts when a customer decides they aren't happy with the product. Maybe the product was damaged, or in the case of apparel, it might just be the wrong size or color. The customer requests a return, refund, or exchange from the company that delivered the product using the proper channels.
How do you write a return request?
Refund Request Letter—Why Is It Important?Ask for a refund in a polite and formal language.Include details about the product—what was purchased, when, and what the price was.Explain why you want to return the item.Mention relevant aspects of the transaction such as dates and place of delivery.
Italist - Jacob cohen jeans
I have purchased a pair of jacob cohen jeans and after washing once i have found that the label at the back of the jeans has run into the jeans , i have emailed your company many times and sent pictures and my proof of purchased only to keep getting the same automated message back , i was waiting for your company to resolve this issue, I am getting nothing back from my emails.
Italist - Wrong SiZe & color DELIVERED & NO REVERT on my 3 mails sent to customer care
I had ordered Hugo Boss Turtle neck XL - Black (delivery in Newzeland ) and received Turtle neck XXL - Blue. I have since written 3 mails to customer care ...and received NO REVERT . Pls CHANGE the order to the right size & color .
Italist - Unethical behavior
Order number: [protected] Order Date: 2/7/21 Item: OAMC Free Solo Low Sneakers In Beige Leather (OASR89510BORL12021122) Size 42 Cost: $342.64 Payment method: Debit MasterCard Received date: 2/17/21 Contacted italist.com on 2/18/21 The sneakers looked perfect at the first glance but as I looked closely, there are little blue pen marks, almost purposely drawn....
Italist - Returning a wrong item sent
Hi, placed an order for 4 items. One item arrived a total different item as in the picture. The other was never shipped. The third was too big and I needed to return it. I went on the website to create a return and was horrified to see that in addition to the $40 return fee they are charging $70 for duties.
Italist - Worst site to buy luxury stuff and worst customer service in the whole world
Do not buy ANYTHING from this website! if there is a zero star I will give it, they have very bad customer service, I bought a bag from here and ask for a return, the customer service said the bag is scratched but I did not make any scratch at all. I let the customer service know, but all they do is telling me they not accept the return.
Italist - Balmain Balmain Blazer
Beware! These people are crooks, they kept my hard earned money. On 4/9/2020 I purchased a Balmain Blazer. The Blazer arrived Faulty, wrinkled, with lint on on the fabric and a noticeable stain on the collar. The blazer did not seemed new.
Italist - bottega veneta belt
I ordered many times various products and all was well until i placed an order for a BV belt. FIrst, the dimensions were never mentioned in the description (width in particular) and the pictures were misleading, too, the belt looked like a proper jeans size one, 4 straps of famous Bottega Veneta intrecciato pattern, which i quickly visualized (i have plenty of BV items to figure that out roughly) and it was ok for the intended purpose - jeans, but it was NOT mentioned anywhere that it was MICRO intrecciato, and when the belt arrived, it was all disappointment and no joy! it's so thin and flimsy, it cannot be worn with ANY pants, let alone the jeans! i wanted to return it, and upon application for that the refund amount was shown is 161 euro! i paid 312 euro! almost a half! SERIOUSLY? and the CS is repeating like a broken record - import duties to Italy, blah blah blah... also they recommended to HIRE A BROKER TO RECOVER MY IMPORT DUTIES FROM THE LOCAL AGENCY! REALLY? Hire a broker to recover something like 37-40 euro? and still DHL fee for shipping both ways and import duty to Italy is supposed to be covered by me! A load of rubbish, that's what their so called 'return policy' is! Never again! They lost me as a customer, and i was a damn good one! I will spend my money in the places that don't rip me off! very disappointed!.
