Full Answer
What is the refund policy at J Jill?
J Jill - get real - get rid of the S&H charges. J Jill has also changed their refund policy without notifying customers - so if you have shopped with J JIll for over 15 years (approx) as I have - you will have a big shock if you try to return something after 90 days. Additionally, they will not accept quality issue returns.
How do I return an order to JJill?
Visit the Order Status page in the Customer Service section on JJILL.COM. Click “initiate your return” to begin the return process. (Please know, exchanges cannot be made using this return method.)
How much is the shipping and handling fee at J Jill?
This review was chosen algorithmically as the most valued customer feedback. J Jill has added a ridiculous $19.95 shipping and handling fee. It has been so long since I have been charged S&H by ANY medium to large size company that I literally did not notice it until I saw my bill.
What happens if I return items without a receipt?
If returned without a receipt, you’ll receive an exchange or merchandise credit for the current selling price. Final Sale merchandise (markdown prices ending in .97 at time of purchase before any promotions or other discounts applied) cannot be returned or exchanged and is not eligible for price adjustments.
What is Jjills return policy?
If you're not completely satisfied with your J. Jill purchase, we will gladly accept eligible returns of unworn, unwashed, undamaged or defective merchandise within 90 days of the original purchase. If returned with the original receipt, you will receive an exchange, refund or credit for the original purchase price.
Is J Jill no longer using ShopRunner?
Due to significant shipping cost increases from our shipping partners, we are no longer able to offer ShopRunner as an option for delivery.
Is J Jill part of Talbots?
In 2006, J. Jill was acquired by rival retailer The Talbots, Inc., ceasing to be a publicly traded company; Talbots topped Liz Claiborne in a "bidding war" for ownership of J. Jill, paying US$517 million for the brand.
How much is shipping at J Jill?
$9.95standard delivery feesmerchandise totalshipping & processing fee$.01 to $149.99$9.95$150.00 or morefree
Is J Jill for old ladies?
Alfred Dunner, Albert Nipon, J. Jill, Lauren Ralph Lauren, and Joan Vass are all geared towards an older customer, but other brands, like Eileen Fisher, Chaus, Chico's, Donna Morgan, Talbots, and Lane Bryant have been updated and now offer a wider array of styles, so when in doubt, refer to the guidelines above!
What is going on with J Jill?
Jill is closing approximately 20 stores in 2021, seeking to rebound with a smaller footprint and a focus on full-price sales. The retailer saw first-quarter sales jump 41.9 percent to $129.1 million, but sales remain 26.9 percent behind the $176.5 million it generated in the period two years ago.
What age range is J Jill for?
45- to 60-year-oldsThe average J. Jill customer has shopped the brand for more than 10 years, according to the brand. J. Jill's target audience is also a bit older than that of comparable brands, centered on 45- to 60-year-olds.
What age group is J Jill?
J. Jill's apparel is almost entirely private label under its own name, with emphasis on natural fibers and unique details. Its target customers are active, affluent women aged 35 to 55.
Who is the parent company of Jjill?
TowerBrook Capital Partners, based in New York and London, will take over the fashion company from investment firm Arcapita and private equity firm Golden Gate Capital. Financial terms were not disclosed. J. Jill, based in Quincy, Mass., has more than 250 stores nationwide, including 26 in California.
Is J Jill true to size?
Their sizes run slightly large especially the linen. The pure JJill clothes are the most comfortable clothes I have ever worn.
What happened ShopRunner?
Chicago-based ShopRunner is now a subsidiary of FedEx Services, which provides direct and indirect support to operating companies like FedEx Express. The deal was first announced Dec. 2.
What happened ShopRunner?
Chicago-based ShopRunner is now a subsidiary of FedEx Services, which provides direct and indirect support to operating companies like FedEx Express. The deal was first announced Dec. 2.
Is J Jill owned by J Crew?
The J. Jill Group Inc., purchased by The Talbots, Inc., in 2006, is an upscale specialty marketer of women's apparel, accessories, and gifts under the J. Jill brand. It uses multiple distribution channels to market its wares, including its catalogs, retail stores, and web site.
What age range is J Jill for?
45- to 60-year-oldsThe average J. Jill customer has shopped the brand for more than 10 years, according to the brand. J. Jill's target audience is also a bit older than that of comparable brands, centered on 45- to 60-year-olds.
Is J Jill a public company?
On March 9, 2017, J. Jill became a publicly traded company on the New York Stock Exchange (NYSE) trading under the ticker symbol JILL.
How long does Jill take to return merchandise?
If you are not completely satisfied with your J.Jill purchase, we will gladly accept returns of merchandise that is unworn, unwashed, undamaged or does not meet your quality expectations within 90 days of the original purchase.
How long does it take to get a Jill item marked down?
Stores: If your item was purchased at one of our J.Jill stores, a one-time adjustment on full-price merchandise that has been marked down may be made within 14 days from the date of purchase. We recommend visiting the J.Jill store where the item was purchased. If that is not possible, please email us anytime or chat now.
How long does it take to get an adjustment on a full price item?
Catalog/online: Upon your request, a one-time adjustment on full-price merchandise that has been marked down may be made within 14 days from the date of shipment. To receive your adjustment, please email us anytime or chat now, 7 a.m. to 11 p.m. ET, seven days a week.
Why should returns be easy?
Returns should be as easy as shopping with us, because we understand things can happen. So, you have options.
Can Jill gift cards be used for cash?
They may not be used toward J.Jill credit card payments. Except where required by law, J.Jill gift cards are not redeemable for cash.
Does Jill gift box have gift wrap?
We will gift-box most items but we do not offer gift wrap. In your shopping bag, click the Gift Wrap/Message link shown just below the item details. In the pop-up window, fill in your name, the gift recipient’s name and add a brief message. Your gift will come packaged in a J.Jill gift box with decorative ribbon, tissue and a gift tag for just $3.00. J.Jill credit cardholders receive free gift packaging on all online and phone orders.
What is the restocking fee for cancelled orders?
All Cancelled Orders Are Subject to a 10 % Restocking Fee if they are Cancelled before shipping. This includes User Error and Cancelled Before they are Shipped. If there are concerns about an order please contact us. If you request a cancellation prior to contacting customer service the 10 % stands.
Is Jill Sprinkles a US company?
Jill Sprinkles is US Based, the Customer is responsible for all local tariffs. We will not issue a refund or return. The customer is responsible for the tariff in their destination country
