What is James Avery's return and exchange policy?
Returns & Exchanges. All returns made within 60 days from purchase, with a receipt, are applied to the tender with which it was originally purchased. If we agree to make a refund with no receipt, the current price will be applied as credit on a James Avery Gift Card. An item may be returned or exchanged as long as it complies with policy above.
How do I contact James Avery customer service?
If you still have questions, please contact us by phone at 1-800-283-1770, by email at customerservice@jamesavery.com or by live chat. Can I change the shipping address on my order? If the order has not yet shipped, we can update the address. Once the order ships, we are unable to make any changes.
Can I get a refund on a James Avery gift card?
If we agree to issue a refund with no receipt or proof of purchase, the current retail price will be credited to a James Avery gift card.
Does James Avery have a discount for first responders?
Discover complimentary polishing, soldering and more service options. Learn more about our 10% military and first responder discount. Only available in James Avery stores. Discover tips on how to avoid fraudulent offers and more.
What is James Avery return policy?
Our Returns & Exchanges Policy For items purchased directly from James Avery, all returns made within 365 days, in new and unused condition and with a receipt or proof of purchase will be credited to your original method of payment.
Does James Avery have a trade in program?
Yes, we offer FREE returns and exchanges on all U.S. orders that comply with our Returns and Exchanges Policy. Do you have James Avery gift cards?
Why did my James Avery ring turning black?
Oxidation. Due to the natural variations of hand finished products, the degree of oxidation and resulting darkness will vary from piece to piece. Reasonable variations are to be expected and contribute to the uniqueness and hand finished quality of each piece of oxidized James Avery jewelry.
Does James Avery charge to remove charms?
We are happy to solder James Avery charms for you. First time solders of our charms are complimentary. To have a James Avery charm moved or re-soldered, there is a $5.00 charge for each sterling solder and a $10.00 charge for each 14K solder.
Does James Avery buy back old jewelry?
If your item is in a new or unused condition and has been purchased within 365 days, you can return it in-store or through the mail, free of charge. There is a separate procedure for online returns. So, James Avery does buy back its Jewelry.
What does 925 mean on James Avery Jewelry?
sterlingOur sterling is stamped with the number “925” and the word “sterling.” The jewelry we made before 2004 was stamped “sterling”. The “925” is the international standard for sterling and means that the jewelry has at least a 92.5% fine silver content.
Is James Avery a luxury brand?
While Tiffany clings to its elitist luxury image, James Avery is subtle and understated. More affordable sterling silver is important to both brands, but the artisan jewelry offered by James Avery is giving affluent jewelry customers something special: Meaning and value.
Can I take a shower with James Avery jewelry?
To keep your jewelry looking its best, we recommend that you remove it when swimming or bathing. Always avoid exposing your James Avery designs to chlorinated water or harsh chemicals.
Are James Avery rings real?
The precious metal alloys used in the making of James Avery jewelry consist of sterling silver, 10K, 14K, and 18K yellow gold, white gold, stainless steel, copper, bronze, and titanium.
Is James Avery jewelry made in China?
The 360 employees at the company's new production center in Kerrville are quietly taking on a global industry in which more and more jewelry is made in either India or China.
Can you put James Avery charms on a Pandora bracelet?
1:5017:59My First James Avery Charm Bracelet | Plus Browse the Summer 2019 ...YouTubeStart of suggested clipEnd of suggested clipThey just put it in this tiny little pouch. It's like so tiny I felt like I bought. So much you justMoreThey just put it in this tiny little pouch. It's like so tiny I felt like I bought. So much you just all fits in here.
Where is James Avery jewelry made?
James Avery has five manufacturing plants—one each in Hondo, Fredericksburg, and Kerrville, Texas and two in Comfort, Texas. We offer over 1,100 designs and maintain some 14,000 separate jewelry items in our active product line, each originated by skilled artisans in the Texas Hill Country.
Does James Avery do financing?
Pay for your next purchase at James Avery in 4 installments over 6 weeks when you check out with Zip, previously Quadpay.
Can you put James Avery charms on a Pandora bracelet?
1:5017:59My First James Avery Charm Bracelet | Plus Browse the Summer 2019 ...YouTubeStart of suggested clipEnd of suggested clipThey just put it in this tiny little pouch. It's like so tiny I felt like I bought. So much you justMoreThey just put it in this tiny little pouch. It's like so tiny I felt like I bought. So much you just all fits in here.
Does James Avery have military discount?
As a way of expressing our gratitude to the women and men who serve, or have served, our country and its citizens, we are pleased to offer a 10% in-store discount to all service members (both active and retired), first responders and their spouses/dependents and members of the clergy.
How do you clean a James Avery charm bracelet at home?
0:463:54How to Clean James Avery + My Collection - YouTubeYouTubeStart of suggested clipEnd of suggested clipHere I am demonstrating how to use the polishing cloth with one of my rings. Clean your jewelry withMoreHere I am demonstrating how to use the polishing cloth with one of my rings. Clean your jewelry with the n-side cloth first moisten the cloth slightly for extreme tarnished.
How much does it cost to solder James Avery charms?
To have a James Avery charm moved or re-soldered, there is a $5.00 charge for each sterling solder and a $10.00 charge for each 14K gold solder. If you need several charms soldered to one item, please specify the location and spacing you would like for each of the charms.
How is James Avery jewelry priced?
James Avery jewelry is priced based on the intrinsic and artistic value of the design and the labor to create the design, as well as the metal content. Due to various jewelry making techniques such as casting, cutting, finishing and polishing, the weight of each individual piece will vary slightly.
How to send a James Avery bag?
Bring your bag to any James Avery retail location, email Customer Service at handbags@jamesavery.com or complete the repair request form and send the form and your item to the address below. We recommend using an insured and trackable service such as UPS or FedEx.
How long does it take to return James Avery jewelry?
If for any reason an item in our current line does not meet your full expectations, just return it in new condition with proof of purchase within 365 days for a refund, exchange, or James Avery gift card. After 365 days, or without proof of purchase, items in our current line that are in new condition are eligible for exchange or a James Avery gift card only.
Why does my jewelry get black?
Certain types of cosmetics contain chemicals that can abrade your jewelry, causing a sort of metallic dust. This metallic dust often appears black and can cause smudges on your skin or clothing. To avoid this problem, put on your jewelry after applying your cosmetics.
What is the best way to clean jewelry?
Polishing jewelry regularly will take care of most tarnishing and cleaning problems and help reduce the chance of skin irritation. We recommend a lint-free polishing cloth which we have available. If your jewelry needs a little more attention than gentle polishing, use a mild detergent and warm water with a soft brush.
What do you need to bring to pick up curbside order?
If someone else comes to pick up your curbside order, they must present a government-issued ID and a copy of the order confirmation. Thank you for your understanding.
What is a DMCA notice?
Claims of Copyright Infringement (DMCA Notice). Pursuant to the Digital Millennium Copyright Act (DMCA), if you believe that any content hosted by James Avery on our website infringes your copyright, you (or your agent) may notify our copyright agent:
How to notify copyright owner?
To be effective, your notice must be provided to our copyright agent (by mail or email as indicated above) and include the following information: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (b) specific identification of the copyrighted work (s) believed to have been infringed; (c) identification of the content that a copyright owner claims is infringing upon copyrighted work and information reasonably sufficient to enable us to locate the content on the website, including the unique URL and/or screenshots of the allegedly infringing content if possible; (d) the name, street address, telephone number, and email (if available) of the complaining party; (e) a statement that the complaining party has a good faith belief that use of the material in the manner complained is not authorized by the copyright owner, its agent, or the law; and (f) a statement that the information in the notice is accurate, and “under penalty of perjury” that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. Your notice may not be effective if it does not comply with current statutory notice requirements imposed by the DMCA.
What is James Avery's content submission policy?
Content Submission Policy. Any submission of ideas, data, photos or other content that you make on the Site, or on a public forum, or to James Avery by any other communication medium, whether in response to a promotion or otherwise, is submitted as non-confidential and non-proprietary information.
What is a legal release for James Avery?
Additionally, a legal Release will be included that states that the submitter is releasing the idea or design to James Avery without compensation. This Release must be signed prior to submission and/or re-submission of ideas or designs. Content Submission Policy.
What is derivative work?
Derivative works, under Copyright Law, are works based upon a pre-existing work. For example, you are not authorized, except for personal use, to make jewelry using James Avery jewelry, or James Avery designs, in the pieces that you make. Creating derivative works from James Avery’s designs or jewelry constitutes copyright infringement ...
Does James Avery have a third party payment processor?
Further, when visiting our Site, you may link to other sites operated and hosted by our business partners. As an example, while you will always deal directly with James Avery when purchasing our products at JamesAvery.com (and through our customer service or in our retail stores), we use a third-party payment processor to handle all customer credit card transactions on our behalf. We require all such vendors to maintain, at a minimum, industry standard privacy and security measures to protect your information. However, we have no control over the activities of our business partners or other third parties and we do not make any representations or warranties about any third-party websites or hosting environments.
Can James Avery trademark be copied?
James Avery’s trademarks may not be copied, downloaded, modified, reproduced, used, or distributed without prior written consent.
Our Returns & Exchanges Policy
- For items purchased directly from James Avery, all returns made within 365 days, in new and unused condition and with a receipt or proof of purchase will be credited to your original method of payment. If we agree to issue a refund with no receipt or proof of purchase, the current retail price will be credited to a James Avery gift card. James Aver...
Returns and Exchanges FAQs
- Do I pay postage for the return package?
No, James Avery offers free returns for all orders shipped within the U.S. - Can I return my item/s to a James Avery store?
Yes, you can return or exchange your item/s in new or like-new condition with proof of purchase within 365 days to any of our James Avery store locations. The only exceptions are Dillard’s and our airport locations (i.e., stores located inside airport terminals).
Avery Handbag Warranty
- We offer a one-year warranty on our handbags and small leather goods for manufacturing defects only. Bring your damaged handbag to your nearest store or create a FREE return label (see steps below) to ship your bag directly to us for assessment. We will replace the handbag if inventory is in stock. If not, we’ll provide a James Avery gift card for the full amount of the handbag to be us…