Full Answer
How long do you have to return a purple pillow?
The Purple ® Plush Pillow, The Purple ® Pillow, The Purple ® Harmony Pillow. You have 100 calendar days to return your Purple ® Pillow from the date of delivery. We recommend sleeping on your Purple ® Pillow for at least 30 nights to allow your body to properly adjust.
What is the return policy for Mattress mattress?
Mattresses Return Policy. The Purple ® Mattress, Purple ® Hybrid, Purple ® Hybrid Premier. You have 100 calendar days from the date of delivery to return your Purple ® Bed. Because it can take some time for your body to adjust to better support, we require a minimum trial of 21 days.
What is the purple™ sheets return policy?
If for any reason you are dissatisfied with your product, you can return it for a full refund within 30 days following your delivery. To be eligible for a return, your Purple ™ Sheets, Purple ™ Mattress Protector, Purple ® Blanket, or Purple ™ Duvet must be clean and undamaged.
How long do I have to return my Purple seat cushion?
You have 30 calendar days to return your Purple ® Seat Cushion from the date of delivery. To be eligible for a return, your Purple Seat Cushion must be clean and undamaged. You have 30 calendar days to exchange your Purple ® Seat Cushion from the date of delivery.
Can Purple pillows be returned?
Purple return policy If any of the Purple pillows are not right for you, the company has a solid return policy. Their policies feature a 100-night sleep trial, a full year warranty, and free shipping and returns, as long as the products come back clean and undamaged.
How easy is it to return a Purple pillow?
You have 100 calendar days to exchange your Purple® Bed from the date of delivery. You are allowed one exchange. To be eligible for an exchange, you must still be within your 100-night trial period and have had it for at least 21 days, and the mattress must be clean and undamaged.
How long do I have to return Purple pillow?
You have 100 calendar days to return your Pillow from the date of delivery when purchased from purple.com and Purple retail locations. We recommend sleeping on your Pillow for at least 30 nights to allow your body to properly adjust.
Does Purple have a satisfaction guarantee?
All Purple Mattress purchases come with a 100-night trial! If you decide that your Purple Mattress isn't a perfect fit for you, we'll have it picked up and issue you a 100% refund. Keep in mind, we ask all Purple customers to spend up to 21-nights on the Purple Mattress before starting a return or exchange.
How do I return a purple product?
Returns policy However, if there is an issue with the product received by you, you could either raise a return request from the Website/App or contact our Customer Support team via phone (+91-86555-00222), email (customercare@purplle.com) or chat within 15 days of receiving the order.
Do purple pillows go flat?
One of the best features of the Purple grid is how well it retains its shape. In my experience, the Purple pillow didn't flatten at all. And because it's made from a hyper-elastic polymer material instead of foam or down, it doesn't require any fluffing either.
Is the Purple pillow toxic?
The other thing that's worth noting with the pillow is the powder that coats the Hyper-Elastic Polymer material. Purple says this is non-toxic and 100% safe.
Do you have to break in a Purple pillow?
The Purple® Pillow is made with Hyper-Elastic Polymer™ and arranged in a head-specific Smart Comfort Grid™ so it will never break down or lose its shape.
Is the purple cloud pillow good?
If you're a side sleeper, the Purple Cloud is a fantastic option for you. It should do an excellent job maintaining your spinal alignment as you slumber on your side. If you have allergies, or just really value a clean pillow, I think you'll appreciate that the entire Purple Cloud pillow is machine washable.
Does Purple have a restocking fee?
Sales on special-order items that we don't normally stock are considered final but can sometimes be exchanged with a 20% restocking fee.
Does Purple mattress sag over time?
All mattresses will eventually sag, which can affect how well you sleep. But Purple's mattresses may begin to sag faster than expected, especially for heavier sleepers.
Does Purple have free returns?
Dispose, Recycle, or Donate Your Purple Mattress Purple does not require you to return the mattress back to them. To receive your refund, Purple requires customers to prove they donated the mattress, recycled it, or used a licensed company to dispose of the mattress. This is 100% free to the customer.
Can I return purple sheets?
Return Policy Purple offers a 30-day trial period. If you're not satisfied with the Purple sheets, then you can send them back within those 30 days for a full refund.
How much does the Purple Harmony pillow weigh?
4.2lbsThe Purple Harmony isn't as heavy as the Original Purple pillow. The standard size pillow weighs 4.2lbs, and the King size pillow weighs 6lbs.
Is purple mattress good?
The Purple rates 6 out of 10 in terms of firmness, and heavier side sleepers might prefer a bed that rates 6.5, 7, or higher instead. Back Sleepers: Back sleepers who weigh less than 130 pounds find the Purple mattress provides them enough lumbar support and pressure relief.
Returns Policy
You may return or exchange an item for a refund within 30 days of delivery or within 30 days of an in-store purchase, provided the merchandise is unopened, unused, in its original packaging and condition, and the original sales receipt is presented. Just drop by one of our numerous Sleep Country locations conveniently located across Canada.
Shipping & Delivery Policy
Free shipping is available on all orders across Canada except for the following areas: Northwest Territories, Yukon, Nunavut, Newfoundland and Labrador. In these locations, a shipping surcharge of $120 will apply and we ask that you please allow 7-10 business days for your order to arrive once it has been processed.
The Purple Return Policy Essentials
Purple has numerous items for sale, and each comes with its unique return terms and conditions. We will outline each specific Purple return policy so that you can be sure how to return your purchase.
A Step-by-Step Purple Return Process
Once you get in touch with the Purple Customer Care department, the customer representative walks you through a couple of return options, including working with Purple Returns Team and having carrier services pick up your item.
DoNotPlay Will Help You Return Your Purple Items With Ease!
Need help navigating the Purple return process? This is where the DoNotPay app comes into play. It will draft and send an item return request letter to the company.
Influencer inquiries
Drop us a line if you’re an influencer and would like more information on the Purple ambassador program.
Affiliate program inquiries
Purple runs a limited affiliate program. You can apply today to see if you qualify or email us at affiliate@purple.com if you have additional questions.
Retail inquiries
Want to make money and help butts around the world sit more comfortably? Then becoming an authorized Purple Retailer might be your calling. Click here to learn more!
How long is the Purple Bed warranty?
The zippered cover of The Purple® Bed is warranted for two (2) years from the date of purchase against faults in material or workmanship. Purple may choose at its sole option to replace the cover with the same or different (as one example, a different color or material) cover or to repair the cover.
How to contact Purple?
You may call Purple toll-free at 1-888-848-8456. Further contact information can be found under the customer service section at purple.com. Contact information may change from time to time, and Purple’s then-current website may be consulted for latest contact information.
How long is a pillow booster warranty?
For warranty service, you are required to preserve these documents during the 1-year warranty period. This warranty applies to the pillow booster, and not to any other accessories or products associated with the pillow. This warranty is applicable only to pillow boosters in normal in-home consumer use.
How long is a mattress warranty?
For warranty service, you are required to preserve these documents during the 10 year warranty period. This warranty applies to the mattress and not to any accessories or other products associated with the mattress.
What is warranty on mattress?
The warranty for any repaired or replaced mattress runs from the date of original purchase and not from the date of the replacement.
Does Purple replace pillow boosters?
If the pillow booster was sold new in the USA by Purple or a Purple-authorized reseller, and is defective due to faulty workmanship or materials during the 1 year warranty period, Purple warrants that , at Purple’s option, it will replace or repair the pillow booster as set forth herein.
Does Purple Sleep Set have a warranty?
For the health and safety of anyone who would be required to dispose of, or otherwise handle, the sleep set, Purple and its retailers or agents may refuse to inspect such products to assess whether covered by the warranty, in which case, Purple reserves the right to deny warranty coverage.
