Quick Facts
- Jewelry items purchased from macys.com must be returned within 30 days of receipt in its original condition and in its original packaging
- Bridesmaid dresses purchased online may be returned to a Macy's store or by mail
- Area Rugs purchased from macys.com may not be returned to stores. ...
Full Answer
How do I return an item to Macy's?
Bring your item (s) along with the packing slip or receipt and the original form of payment to any Macy's store. *Free Returns exclude Gift Cards, food, gourmet gifts, Beauty Boxes, lamps, wall art, mirrors, furniture, mattresses & area rugs. Free Returns do not apply to international orders.
What is Macy’s return policy for rugs?
They have a return timeframe of 30 days. The rug must be packed in its original packing, must be undamaged, and in a sellable condition. According to Macy’s return policy, all electronics items are eligible for a return within 60 days from the date of purchase.
How long does Macy’s take to refund?
Most Macy’s products can be returned within 90 days of purchase, but there are a lot of exceptions to this. Small electrics, items for personal care, dresses, and watches must be returned within 60 days.
How long does Macy’s take to return backstage items?
If you’re not satisfied with the backstage items purchased from Macy’s store or online, you can return the product within 30 days of the purchase date. Besides, these items will only be accepted by a Macy’s backstage store.
Can you return online purchases to Macy's?
Items purchased online can be returned by mail or to a store. Bring your original receipt. No receipt? We can use the credit card you used to make your purchase, your return label, packing slip, order or shipping confirmation email, or registry number to look up your information for you.
How long do I have to return something to Macy's?
within 90 daysWhat is Macy's return policy? We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 90 days of purchase for free Conditions are noted below. Returned items must be in original, saleable condition with original tags.
How do I return a Macy's order?
Pack your items along with the confirmation page, attach mailing label and ship from any UPS Location for free. It's free! Bring your item(s) along with the packing slip or receipt and the original form of payment to any Macy's store.
Will Macy's accept return after 180 days?
Macy's gives you a liberal 90 days to return items. Their policy used to be 180 days but was cut in half in 2019. They state that “items being returned must be in their original condition.” The one big exception is cosmetics and fragrances as they can be in “gently used” condition.
How do I return online orders?
Most businesses with an online store have a return policy in place....Read the store's return policy. Before you purchase anything, carefully read through the store's policy about how to return something you ordered online. ... Keep the original packaging. ... Take photos of any damage or defects. ... Start the return process ASAP.
Does Macys accept late returns?
Items purchased online must be returned to the vendor by mail only. Items cannot be returned to Macy's stores. Returns are accepted within 30 days from purchase date and must be in saleable condition with tags still attached. Items are not returnable if worn, altered or if tags are removed.
How do I get my return label from Macys?
Sign in to your profile OR if you do not have a Macy's profile, look up your order with your order number. Select MY ACCOUNT from the top right drop-down menu. Select the order number that you would like to return. In the Returns section, select Return Info & Label.
Can I return an item to any Macy's?
You can return your item, and invoice, back to any Macy's for a return. If you don't have your invoice, you can simply print your email confirmation and take that along with your item in the original packaging.
What is Macy's return policy with a receipt?
You'll have 90 days to return your Macy's purchase, whether you have a receipt or not, as long as the associate can find your purchase using your free Macy's account (identified with your email and/or phone number) or the credit card you used.
Can I return without a receipt at Macy's?
Macy's return policy says it will accept returns without a receipt if the product still has the store's sticker, or you have a gift card receipt. However, you will only get an in-store credit; you will not get a full refund.
Can Macys look up my receipt?
Since receipt information can typically be retrieved for up to two years following your purchase, we're able to look up your purchase information with your account number, a customer return label, or a Gift Registry number.
Can you return washed clothes to Macy's?
Also, keep in mind that your products need to be in their original condition. If your products are used, worn, washed, or damaged (by you), then Macy's may not accept your return.
What is Macy's return policy with a receipt?
You'll have 90 days to return your Macy's purchase, whether you have a receipt or not, as long as the associate can find your purchase using your free Macy's account (identified with your email and/or phone number) or the credit card you used.
What is the return policy at Macy's without receipt?
The answer is yes. Macy's return policy says it will accept returns without a receipt if the product still has the store's sticker, or you have a gift card receipt. However, you will only get an in-store credit; you will not get a full refund.
What is last act at Macy's?
In the past year or so, Macy's has rolled out "Last Act" clearance sections in all of its stores. These sections have a simplified pricing structure: Items are heavily marked down but aren't eligible for coupons or any additional discounts.
Can Macy's look up my receipt?
Since receipt information can typically be retrieved for up to two years following your purchase, we're able to look up your purchase information with your account number, a customer return label, or a Gift Registry number.
Can I Return Macy’s Products After Use?
Generally, Macy’s accepts products for return if they’re in original condition with the original tags, with an exception for “gently used” fragranc...
Who Pays the Return Shipping Charge to Macy’s?
When you return items to Macy’s by using the prepaid return label, this is covered by Macy’s at no cost to you. If you return an item in the inelig...
Will Macys accept return after 180 days
No, Macy's return policy is 90 days from purchase, which needs to be adhered to by customers looking to return items for a refund or exchange.
Exceptions
Macy’s does not accept returns on custom orders of Alexandre London, any foods or beverages, or any Macy’s Beauty Box products.
Will Macys accept return after 180 days
No, Macy’s return policy is 90 days from purchase, which needs to be adhered to by customers looking to return items for a refund or exchange.
Conclusion
With 90 days to return most items, we know Macy’s return policy offers a fair way for customers to get the most out of their purchases, but we’ve also learned about the various different conditions of returns to Macy’s across their catalog of items and how to make use of their processes.
