Full Answer
Does JCPenney offer free returns?
UPS Will ship your order back to JCPenney for the flat $8 fee. This has been significantly discounted and will cover your entire return from a single order. Do we offer free returns at my local JCPenney store? Yes, visit our store and your returns are ALWAYS free. Plus, we’ll process your return for items under $8.
How to return JCPenney online orders?
You can return items to JCPenney by using these methods:
- In store
- By mail
- Using DoNotPay
Can I return online purchases to JCPenney?
The JCPenney returns for online orders work like a charm as far as you satisfy all of the requirements. Some people ask if they can use JCPenney returns without tags i.e. with no tags. Not only can you make use of JCPenney returns Columbus Ohio but also in other parts of the USA. Lowe’s Return policy
How do I cancel my JCPenney online order?
You can currently take advantage of the following online functionality:
- Notify us of a payment you recently sent or will be sending.
- Request an additional card.
- Request a statement.
- View purchase details.
- Make a payment.
- Request a credit line increase.
- Update your personal account information.
- Download your account activity.
- Record your privacy preference.
What is the phone number for JCPenney?
What is JCPenney's return policy?
Does JCPenney take responsibility for lost goods?
Does JCPenney accept returns?
Can I return online purchases to JCPenney?
Purchases made in store or at jcp.com are eligible for a return or exchange with a receipt within 60 days of the original purchase date.
What is JCPenney online return policy?
Refunds will be remitted to original form of payment if returned within 30 days of purchase date. Refunds will be remitted to a merchandise return voucher if returned 31 – 60 days after purchase date. Exchanges can be offered any time up to 60 days if presented with a valid JCPenney receipt for the purchase price.
How long is JCPenney return policy?
Typically, you have 90 days to return your JCPenney purchase. If you make it in time for the 90-day window, your refund will be issued via your original method of payment or via gift card. JCPenney's return policy has a laundry list of exceptions, though.
Can you return an online order in store?
Returns are usually a viable option, but shipping an order back to the retailer can be a hassle, especially if the product won't fit in your mailbox. Can you return something you bought online in-store instead?...Retailers That Let You Buy Online and Return In-Store.StoreReturn Time FrameOther DetailsWalgreens30 daysSome exclusions apply35 more rows•Dec 27, 2021
What items Cannot be returned at JCPenney?
Yes, there is indeed some stuff you CAN'T return to JCPenney and here they are.Gift Cards.Monogrammed Items.Personalized Items.Altered Items.Body Jewelry.Perishable Foods.
Can you return items to Penneys without receipt?
To obtain a refund or exchange a till receipt is needed, the item must be in a saleable condition with all tags attached and it must be within 28 days of purchase.
Can you return items to any Penneys?
We are happy to refund or exchange any item within 28 days of purchase, provided the item is returned in a saleable condition with an original receipt. We will offer an exchange if the item is returned with a gift receipt. All refunds will be issued in accordance with your original payment method.
How long does it take for JCPenney to refund your money on debit card?
Merchandise returned to store, regardless of where it was purchased, should post to your account within 3-5 business days. Please keep in mind that refund check and PayPal returns may take additional time.
Where do I mail my JCP return?
The address for your return is one of the following:Reno. JCP.com facility. 11111 Stead Blvd. Reno, NV. 89506-1500.Kansas City. JCP.com facility. 10500 Lackman Rd. Lenexa, KS. 66250-0001.Columbus. JCP.com facility. 5555 Scarborough Blvd. Columbus, OH. 43232-4730.
Is it illegal to return used items?
Returning Worn Items So if you are asked about whether an item was worn, and say yes, and the return is still accepted, you generally do not have to worry about arrest (frequently, stores will make exceptions if a consumer is honest and the goods still look new).
How do I create a return label?
3 steps to creating a return labelStep 1: Choose a shipping carrier and mail class. When creating your own return label, you'll select which shipping carrier you want to go through and which mail class the package falls under.Step 2: Enter the address. Provide your business's return address. ... Step 3: Pay for postage.
How do I return an item?
Tell the clerk you want to return the item. Go to the returns department if there is one, or to a cashier. Smile and explain that you want to return an item and why. Remember to be friendly.
How do I return online orders?
Most businesses with an online store have a return policy in place....Read the store's return policy. Before you purchase anything, carefully read through the store's policy about how to return something you ordered online. ... Keep the original packaging. ... Take photos of any damage or defects. ... Start the return process ASAP.
Where do I send my JCP return?
The address for your return is one of the following:Reno. JCP.com facility. 11111 Stead Blvd. Reno, NV. 89506-1500.Kansas City. JCP.com facility. 10500 Lackman Rd. Lenexa, KS. 66250-0001.Columbus. JCP.com facility. 5555 Scarborough Blvd. Columbus, OH. 43232-4730.
Can you return items to any Penneys?
We are happy to refund or exchange any item within 28 days of purchase, provided the item is returned in a saleable condition with an original receipt. We will offer an exchange if the item is returned with a gift receipt. All refunds will be issued in accordance with your original payment method.
Can you return clothing without tags?
When you return an item without tags, chances are you will have to pay for the return shipping costs. Most retailers are not going to like the fact that the item is coming back without tags. Some will deny the return completely; others will tell you that the return shipping costs are going to be at your own expense.
How do I return an item with a receipt?
Purchases made in store or at jcp.com are eligible for a return or exchange with a receipt within 90 days of the original purchase date. Refunds wi...
What if I don‘t have a receipt?
Returns without a receipt are eligible for an exchange or JCPenney Merchandise Return Voucher at the item’s lowest selling price within the last 45...
How can I return my order?
At a JCPenney store: Bring your order to one of our JCPenney stores. This is the quickest way to return most merchandise and receive a refund or s...
What can‘t be returned?
Gift Cards, Monogrammed Items, Personalized Items, Altered Items, Body Jewelry, Face Masks, Ear Piercing Kits, Perishable Foods, and Services.
What if I made the order on JCP.com?
Merchandise sold exclusively on JCP.com may have certain exclusions that apply. Shipping and handling charges are non-refundable unless the merchan...
How long does it take for a refund to appear on a JCPenney Credit Card account?
Refunds to a JCPenney Credit Card typically take 3- 4 days to post to your account from the day the merchandise was received.
How long does it take for a refund to appear on Bank Card or Debit Card?
For information about refunds to a third party credit card, contact your financial institution. It typically takes 7-10 days to post to your accoun...
What if I need to make a return for a purchase made with Klarna?
Returns on orders paid with Klarna are refunded to your Klarna account. It typically takes 7-10 days to post to your account from the day the merch...
What if I need to make a return for a purchase made through DoorDash Marketplace?
JCPenney will provide in-store credit only. Credit to the original form of payment is not allowed. Bring the original JCPenney receipt, along wit...
What is the phone number for JCPenney?
If you have additional questions or if a part is missing, call customer care at 1.800.322.1189.
What is JCPenney's return policy?
It also sells gadgets such as fitness trackers, smartwatches, even games for kids. You name it and they have got it. JCPenney return policy is pretty lenient, where you can easily return your unused items anytime at your nearest ...
Does JCPenney take responsibility for lost goods?
Also, JCPenney Return Policy doesn’t take any responsibility for goods lost in transit. For returns of special delivery or trucked items call customer care at 1-800-442-7902. The pickup arrangements would be done by the company.
Does JCPenney accept returns?
If you don’t have the Receipt – You’ll only get a refund equivalent to the product’s lowest price in the last 45 days. JCPenney tracks your returns and if anything suspicious found, it can reject your returns.
What to do if you don't have a receipt from JC?
Secondly, if you do not have your receipt; and you purchased via JC credit card or your own credit card, ask the associate to do a "charge look up". They can look up your receipt for you. Finally - the refund is issued in the same format for which you paid. So if you used your credit card, it goes back to the same one.
Is JCpenny ripping people off?
JCpenny is ripping people off with this return policy....people getting gift that are too small or trying to exchange for either a gift that will be satisfying....lowest price ringing up as .85-1.50....whereas it was bought for25.00 or better...receipt or not this is not good business
What is the phone number for men's pants?
Ordered some shirts, received mens pants and shorts. 1-800-322-1189 customer service number is worthless, you can not even speak to anyone. Had to email customer support....lets see if they respond. This will be my last purchase from them. Totall frustrated.
Does JCPenney do returns?
JCPenney makes returning or exchanging purchases simple, easy and convenient . If you need to return or exchange an item, the process is as simple as driving to the nearest JCPenney store or mailing the items to one of three JCPenney facilities; if you need to return a large purchase, call customer service to schedule a pick-up.
Can you get a receipt from JC Penny?
If you purchased with a JC Penny Card, a credit card, or a debit card, they can take that card and retrieve the receipt for you if you don't have it. Hope this helps.
Will Penney ever shop again?
difficult return, not easy at all, will never shop at Penneys again.
Can you discriminate against people with disabilities?
Can't discriminate against people with disabilities in case you didn't know. Denying people with disabilities the right to return items to a store after purchasing online is an obvious no-no. Let's all see how they do financially after losing half their customers now. Probably didn't think about the disabled group of customers before launching this policy, oops!
How to contact JCPenney customer service?
For other Major Appliance questions, please contact JCPenney Customer Care at 1-844-527-2775.
How can I return Sephora inside JCPenney?
In order to obtain a refund in the same form of payment as your purchase was originally made at (i) a Sephora inside JCPenney (SiJCP) location, or (ii) at Sephora’s freestanding locations (Sephora Freestanding), or (iii) on JCP.com, or (iv) on Sephora.com, the merchandise must be returned within 30 days of the purchase date with a sales receipt. For receipted or verified and approved returns of merchandise purchased at a SiJCP location, Sephora Freestanding location, JCP.com or Sephora.com (including those paid through Klarna) made 31-60 days after purchase, JCPenney offers JCPenney store credit in the form of a Merchandise Return Voucher, which may be used for any merchandise sold at a JCPenney location or on JCP.com. Merchandise Return Vouchers are not valid for use in Sephora Freestanding locations or on Sephora.com. The Merchandise Return Voucher has no expiration date, cannot be redeemed for cash, reloaded, transferred to others or sold and will not be replaced if lost or stolen. JCPenney is not able to process returns of any merchandise purchased, in any location, either SiJCP or Sephora Freestanding, or on either JCP.com or Sephora.com after 60 days of the original purchase. We are happy to exchange your new or gently used purchases of merchandise made in any location, either SiJCP or Sephora Freestanding, or on either JCP.com or Sephora.com, for another product within 60 days of purchase with a receipt.
How can I return my order?
At a JCPenney store: – Bring your order to one of our JCPenney stores. This is the quickest way to return merchandise and receive a refund or store credit. To return furniture items, call customer care at 1.800.442.7902.
What can’t be returned?
Gift Cards, Monogrammed Items, Personalized Items, Altered Items, Body Jewelry, Face Masks, Ear Piercing Kits, Perishable Foods and Services.
How long does it take to get a refund from o Photos?
o Photos may be returned for a full refund in the original form of payment within 60 days of the purchase date with a sales receipt.
How long does it take to get a refund for custom eyewear?
o Custom-made eyewear and unopened contact lenses may be returned for a full refund within 24 hours of customer acceptance.
How long does it take to return fitness equipment?
o Electronics/Fitness equipment must be returned within 48 hours of delivery. We encourage you to inspect your merchandise upon receipt. Defects or damages must be reported within 48 hours of delivery.
Were They Helpful?
Customer service is available 24 hours a day, but there are multiple numbers listed on the return policy page. Customers should call 1-800-442-7902 for return pickups only. The main customer service number is 1-800-933-7115. After waiting on hold for two minutes with no automated system, the call was answered by a representative who immediately disconnected the call. We tried again by calling the customer service number for JC Penny online at 1-800-322-1189. That call was answered by an automated system that required us to speak naturally to the phone. We said Returns and the automated voice said the call was being transferred. We waited on hold for two minutes before an agent answered.
How to return JC Penny?
Return an item to your nearest store: Whether you purchased the item in store or online, you can drive to your neighborhood JC Penny and return the purchase. Use the online store search here http://www.JC Penny.com/jcp/StoreLocatorMenu.aspx?refpagename=CustomerServiceSub%25252Easpx&refdeptid=12476&refcatid=16108&CmCatId=external|customerservice|16108 to find your nearest store. If you have the receipt or packing slip, you can receive a refund. If you do not have either, you will receive merchandise credit. If the item was a gift and you have a gift receipt, you can exchange the item or receive credit.
Is JC Penny a mega retailer?
JC Penny has a long history in the US retail market. Over the years, the company has evolved from a five and dime store to a mega-retailer that sells everything from clothing to home appliances and patio furniture. JC Penny does not play around when it comes to explaining the return policy.
Can I Return Items to ANY JCP Store?
Yes, you don’t have to return to the store where you made the original purchase.
What About Returning a Gift?
You can return items with a gift receipt BUT you can’t get cash for them .
What happens if you lose a JCPenney receipt?
If you lost your JCPenney receipt, you’re NOT out of luck. You can still return items but will have to settle for the lowest advertised price in the past 45 days. You can’t get a cash refund and will instead receive store credit to be used on a future JCP purchase.
How long does it take to get a Sephora credit?
Sephora Products – 60 Days with a receipt, if beyond 60 days you’ll get store credit. If you don’t have your receipt they may be able to “look up” your purchase if you have a Beauty Insider account. Optical – Custom made eyewear comes with a 24 hour return policy.
How long does it take to get a receipt from a major appliance?
Major Appliances – 48 hours from time of delivery and you MUST have your receipt. You’ll also be hit with a 15% restocking fee.
How long does it take to get a refund on window treatments?
In-Home Window Treatments – You must request a refund within 3 days of original contract date.
What to do if you don't have a JCP?
If you don’t have a JCP in your area you can simply use the “Return & Exchange” form that came with your package to process your return.
What to do if you don't have an invoice attached?
If you don’t have an invoice attached, then enclose your name, address, phone number, and the approximate date of purchase with the item
How long does it take to return a JCPenney product?
JCPenney Return Policy is that you can return your products to JCPenney within 45 days of your purchase. It gives its lowest price tags to all products. Apart from this, the return could be arranged easily by calling them at their customer services at 1.800.442.7902,
How to contact JCPenney customer service?
For any other query, Contact JCPenney Customer Service at 1-800-322-1189.
How long does it take to get a refund from a bank?
The amount would be refunded to your account immediately or within 2-3 business days.
How long does it take to return a medical device?
Health Equipment should be returned within 10 days. Furniture and Mattress must have to return within 48 hours of delivery. Returning Optical Lenses, Glasses & Frames after 24 hours and within 60 days, you can exchange it with a similar product. Special Occasion Dresses should be returned within 90 days.
How long does it take to return a fancy watch?
The gift should be returned within 60 days. But fancy watch can’t be returned.
Can JCPenney exchange digital images?
Digital Images and CD’s cannot be returned or exchanged.
How long does it take to get a receipt from JCPenney?
With a Receipt: An original receipt dated within 90 days of the purchase is required for return/exchange of jcpenney merchandise for a full refund of the purchase price on the original method of payment. Debit card transactions will be refunded as cash. Other rules may apply, see below.
How long does it take to get a JCPenney gift card back?
With a Gift Receipt: Any returned merchandise accompanied by a gift receipt within 90 days will be refunded at the gift receipt price and issued in the form of a jcpenney Gift Card.
How long does it take to report a damaged item to JCPenney?
The customer is responsible for inspecting all merchandise immediately upon receipt. Damages because of shipping must be reported to jcpenney within 7 working days of receipt of the product. Final order pricing may not include additional store discounts taken at the register. There is a possibility that dye lots/stain finishes may not match on items ordered at different times.
How to return a JCPenney item?
By Mail: Complete the "Returns or Exchange" form on the invoice and return it with the item. If you do not have your invoice, please enclose your name, address and credit card account number (if it was a credit purchase) plus the approximate date of purchase with the item and mail it to the jcpenney Customer Service address nearest you. Customers are responsible for the return postage.
How long does it take to return a salon?
Salon Merchandise must be returned within 90 days of purchase with the original sales receipt. Appliances must be returned in their original packaging, with all accompanying manuals and accessories. Manufacturer warranties may apply.
Does JCPenney allow returns?
jcpenney reserves the right to limit returns or exchanges regardless of receipt. There are exceptions to the policy, with regards to Furniture, Fine Jewelry, Special Occasion Dresses, Small Electrics, Electronics, Gift Registry, Monogrammed, Personalized and Altered Merchandise, Made-to-Measure Window Coverings, Optical, Perishable Food Items, Sephora and Salon. Selected Merchandise categories are subject to additional criteria.
Does Sephora refund shipping?
There is no refund of shipping charges from Sephora.com. All refunds for purchases with a receipt will be refunded to the original form of payment for the merchandise value only. All refunds without a receipt will be issued in the form of a jcpenney Merchandise Return Voucher only.
What is the phone number for JCPenney?
If you have additional questions or if a part is missing, call customer care at 1.800.322.1189.
What is JCPenney's return policy?
It also sells gadgets such as fitness trackers, smartwatches, even games for kids. You name it and they have got it. JCPenney return policy is pretty lenient, where you can easily return your unused items anytime at your nearest ...
Does JCPenney take responsibility for lost goods?
Also, JCPenney Return Policy doesn’t take any responsibility for goods lost in transit. For returns of special delivery or trucked items call customer care at 1-800-442-7902. The pickup arrangements would be done by the company.
Does JCPenney accept returns?
If you don’t have the Receipt – You’ll only get a refund equivalent to the product’s lowest price in the last 45 days. JCPenney tracks your returns and if anything suspicious found, it can reject your returns.
