Full Answer
Can I return an item to a Jimmy Choo store?
Please note as apparel items are an online exclusive they cannot be returned in any Jimmy Choo store. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
How do I contact Jimmy Choo?
Dial Customer Care toll-free (+1)18778944126 All Ground and Next Day orders are shipped with UPS. Our Same Day delivery service is delivered by a separate Same Day courier. Your parcel is insured by JIMMY CHOO during the time it is in transit until it is delivered to you.
What happens if I leave Jimmy Choo without notice?
JIMMY CHOO may terminate your access and use of any part of this Site at any time without notice. By accessing the Site, you warrant and represent to JIMMY CHOO that you are legally entitled to do so and to make use of the information made available via the Site.
When is my parcel insured by Jimmy Choo?
Your parcel is insured by JIMMY CHOO during the time it is in transit until it is delivered to you. A signature is required for every delivery and it is at this point where the responsibility for the goods delivered is passed to the consignee. Please note that delivery times are guidelines and may vary during our seasonal sale times.
Does Jimmy Choo accept returns?
We are pleased to offer a complimentary returns service to all customers where the purchases meet our Returns Policy. You can return your purchase in select Jimmy Choo stores or at your nearest UPS Drop Off Point.
Can you return Jimmy Choo sale items?
You have 14 days from receipt of your order to return the goods back to us. Returns outside this period may not be accepted. CONDITION OF RETURN: All JIMMY CHOO items need to be returned in an unmarked, unused condition with the original packaging including dust bag(s) and authenticity cards.
Are Jimmy Choos true to size?
The shoes are available in women's IT 34 to 45, and men's IT 39 to 46. Generally, Jimmy Choo shoes fit true to size. Keep in mind a pointed toe will fit narrower than a rounded toe—we recommend going half a size or even a whole size up, depending on how wide your feet are.
Does Jimmy Choo deliver to India?
JIMMY CHOO delivers to a global network of countries on a DDP (Delivery Duty Paid) and DDU (Delivery Duty Unpaid) basis. If your order is shipping to a DDP destination, no additional fees will be chargeable.
Are Jimmy Choos good for wide feet?
Having a hard (and painful) time finding a pair of stylish heels to fit your wide feet? You're not alone. Although brands like Manolo Blahnik, Jimmy Choo, Christian Louboutin, and Saint Laurent produce gorgeous pumps, their designs aren't always suited for girls with wide feet.
Does Jimmy Choo have half sizes?
JIMMY CHOO ROMY SIZING They're half a size up from my Manolo Blahnik BBs and the same size as my Louboutins. Since I'm usually a IT/EU or FR 39, Jimmy Choo Romy pumps run a half size small — so take half a size up.
Can Jimmy Choo shoes be stretched?
The stretching process also typically happens in width, not length, as the outsole (or the bottommost part of a shoe that comes in direct contact with the ground) can't be stretched that much—so please don't buy those Jimmy Choo pointy stilettos in a size 7 if you're really a size 8.
Is Jimmy Choo luxury?
Jimmy Choo is a leading global luxury brand with an empowered sense of glamour and a playfully daring spirit. The brand traces its roots to a bespoke shoemaker named Jimmy Choo, based in the East End of London in the early 1990s, who catered to the global jet set, including Princess Diana.
Who owns Jimmy Choo India?
Genesis LuxuryIn India, Jimmy Choo is marketed and distributed by Genesis Luxury which is a subsidiary of Reliance Brands. The business house also distributes brands like Bottega Venetia, Emporio Arman, Hugo Boss and Paul Smith in the country. Genesis Luxury also has a joint venture with Burberry of UK.
Are Jimmy Choos comfortable?
Jimmy Choo shoes are surprisingly comfortable, including Jimmy Choo heels. In fact, Jimmy Choo shoes are so comfortable, many wear them throughout an entire day.
Are Jimmy Choo shoes comfortable?
Comfort is a woman's desire and men, too(forgive me), when it comes to shoes and Jimmy Choo are some of the most comfortable pairs I've come across. Like most women, I've gone through too many shoes (in general, after all, we can only afford two pairs of Jimmy Choos plus the two we're gifted…
What size is 38.5 in shoes?
8Women's Shoe Size ChartUSEUUK838.568.5396.5939.579.5407.513 more rows
What is size 39 in US?
Big Kid Shoe Size Conversions (7 – 12 years)US SizesEuro SizesInches5.5379.25"6389.5"6.5389.625"7399.75"4 more rows
What US size is Italian 39?
Customer ServiceItaly / EuropeUKUSA396939,56.59.54071040,57.510.513 more rows
Does Jimmy Choo allow deep linking?
Unless authorised in writing by JIMMY CHOO, JIMMY CHOO expressly prohibits linking of any part of this Site to or from any other Sites (including so-called "deep-linking"). You are prohibited from using any marks for any purpose including, but not limited to use as meta tags on other pages or sites on the Internet.
Is a voucher code transferable?
d) Voucher Codes are non-transferable so may only be used by the customer to whom they are issued and there is no cash alternative. e) This Voucher Code is only valid for a single transaction; any remaining amount is not exchangeable with cash, store credit, or another voucher, and will be automatically forfeited.
Can you return swimwear?
Swimwear items may be returned providing they are in original condition with original labels attached . The underwear protective slip must also be intact. Please note items that have been worn, used, altered or damaged will not be accepted.
Who has exclusive authority to resolve any dispute arising under or relating to the interpretation, applicability, enforceability
The arbitrator , and not any federal, state or local court or agency, shall have exclusive authority to resolve any dispute arising under or relating to the interpretation, applicability, enforceability or formation of this Agreement, including any claim that all or any part of this Agreement is void or voidable.
How long is Jimmy Choo's warranty?
JIMMY CHOO guarantees its products for 2 years from the date of purchase. The warranty covers only items that present a manufacturing fault, and does not cover damages arising from dye transference, accident or misuse, or from any alteration, service or repair performed by any party other than JIMMY CHOO.
How to add a size to a shopping bag?
Add your chosen size to your shopping bag by clicking on the ‘ADD TO BAG’ button. Review the items you have selected by clicking on the ‘MY BAG’. To delete an item from your shopping bag, click on the 'REMOVE' button next to the item. To finalise your purchases, click ‘CHECKOUT SECURELY’ and follow the instructions.
Do you need an account to make a purchase on Jimmy Choo?
You do not need to create an account to make a purchase or to process a return, however if you wish to enjoy the benefits of a JIMMY CHOO account, you can go to the ‘Sign In/Register’ section, and follow the steps to ‘Create an Account’.
DELIVERY TIMES AND COSTS
All standard orders are delivered free of charge via DHL. We aim to deliver your order within 1-3 working days from the time you place your order. You will receive a tracking link by e-mail.
DHL ON DEMAND DELIVERY
For all Standard and Next Day orders: manage your delivery using ‘DHL Express, On Demand Delivery’.
Taxes and Duties
The JIMMY CHOO website is split into five regions, United Kingdom, United States, Japan, China and Rest of World. Please ensure that you select the country that you would like your order to be delivered to.
Beauty Delivery
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Portugal, Slovenia, Spain, Sweden, Switzerland, United Kingdom*.
Important Returns Update
If you wish to arrange a return on or after January 1st 2021 and your pre-paid returns label has a returns address in the Netherlands, please contact Customer Services to request a new returns label to the UK.
Faulty Items
An item is deemed faulty if it has been received by you in an imperfect condition or if there is a subsequent manufacturing fault within a period of 1 year after delivery.
Returns Policy for Online Orders
If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give us written notice within 14 working days of receipt.
What is a cookie?
A cookie is a small text file that is used to store information on a user's Internet browser or a user's computer's hard drive when the user visits a website, such as the Website. A cookie does not contain information that identifies a person, but it allows for the linking of a user's computer to the information provided by the user on the Website (such as, for example, linking a user's IP address and other information about the user's experience on the Website to his/her preferences expressed while choosing services and purchasing products offered through the Website). Cookies are disseminated by servers and no one may gain access to information contained therein. The information stored in cookies is gathered directly and automatically by the Website and is processed in an aggregate and anonymous manner.
Why does Jimmy Choo use cookies?
In the event a user disables cookies, Jimmy Choo cannot ensure that all web pages of the Website will be displayed and/or that certain services will be supplied.
What is Jimmychoo privacy policy?
This privacy policy ( "Privacy Policy") is applicable to us.jimmychoo.com (the "Website") and describes the ways in which information about users of the Website is collected, used, and disclosed when users visit the Website and interact with the services and features offered through the Website (including the online store).
Where is DXC located?
Data collected will be stored and processed via an electronic system owned and managed by ENTSERV SCHWEIZ GMBH (a DXC Technology company) (“DXC”) with its registered office address at Überlandstrasse 1, 8600 Dübendorf, Switzerland, a service company to the Jimmy Choo Group.
Where is Jimmy Choo located?
The operator of the Website is J Choo USA, Inc. ( "Jimmy Choo", "our", "we", or "us" ), which is located at 11 West 42nd Street, Floor 27, New York, NY 10036. As indicated in the General Terms and Conditions of Sale, Jimmy Choo manages the Website's online store, which involves managing activities such as processing orders, delivering products, ...
Can you browse a website without telling us who you are?
A user can browse the Website without telling us who he/she is or revealing any personal information about himself/herself. If a user chooses to provide us with personal information (e.g., in connection with the use of the services and features offered through the Website), however, then he/she is no longer anonymous to us.
Can you request a third party's name and address from Jimmy Choo?
Under California law, California residents have the right to request from JIMMY CHOO the names and addresses of third parties to whom we have disclosed personally identifiable information about you and whom we know or reasonably should know to have used such information for direct marketing purposes. For your own privacy and security, in our discretion we may require you to prove your identity before providing the requested information.