If you wish to return one or more items purchased Jo Malone Online:
- Complete the section Return on the back of the invoice (enclosed with your original order) and place it in the return package.
- Make a copy of the completed invoice for your records.
- Stick the pre-printed label that came with the original invoice on the return package.
Full Answer
How do I return or exchange my Jo Malone products?
For any online purchases* you can either return or exchange your products to your nearest Free Standing Jo Malone London Store, via CollectPlus Returns or by post through the processes outlined below. Please note we do not accept returns of any gift cards or customised items or products that show an unreasonable amount of use.
What if I am not happy with my Jo Malone purchase?
If for any reason you are not happy with your purchase on Jomalone.com, either placed in a Jo Malone London Boutique by a Stylist or on JoMalone.com, you may return the unused portion to us for a refund or exchange in a Boutique or by mail. Engraved items are not eligible for exchange or return.
What is jomalone's return policy and return shipping fee?
We're sorry; return shipping fees are not refundable. Only products purchased on Jomalone.com may be returned. If you prefer to return your order in store, please provide the store associate with your email address or bring your shipping confirmation email with you as proof of purchase.
Does Jo Malone accept returns?
Customer Service If for any reason you are not happy with your purchase on Jomalone.com, either placed in a Jo Malone London Boutique by a Stylist or on JoMalone.com, you may return the unused portion to us for a refund or exchange in a Boutique or by mail.
Can you return a opened perfume?
Make sure that the perfume is only slightly used You can ask for a refund if you don't like the fragrance or experience an allergy after spritzing it on yourself. According to a customer support agent, "slightly utilized" suggests the fragrance or odor was applied only once or twice.
Is Jo Malone a luxury brand?
Jo Malone London is a British lifestyle brand known for its unique fragrance portfolio and luxury products for the bath, body and home.
Are Jo Malone perfumes natural?
Jo Malone perfumes consist of a combination of natural and synthetic ingredients. Here are some of the most common ingredients. Water, oil and alcohol: Each perfume by Jo Malone has its own volume of water, oil and alcohol.
Can you take perfume back without a receipt?
What if I don't have the receipt? If you can't get hold of the receipt and you're taking an item back simply because you don't like it, the retailer is under no legal obligation to give you a refund – but the retailer may offer you an exchange or a credit note.
Can I return perfume without cellophane?
Please make sure you retain all original packaging, including outer packaging, to use if returning the goods. If the goods are incorrect please return them without removing the cellophane wrapper.
What scent does Kate Middleton wear?
Orange BlossomAccording to Susan Kelley, founder of What Kate Wore, a blog chronicalng every single thing the Duchess of Cambridge wears on her body, including her scent, Middleton's fragrance of choice is Orange Blossom by Jo Malone.
What is the most popular scent of Jo Malone?
Nectarine Blossom & Honey This is perhaps Jo Malone's most popular fragrance. It is the top choice for many people because of the succulent feel provided by the scent fresh nectarine, peach, and cassis that complement the sweetness of acacia honey.
Is Jo Malone owned by Estée Lauder?
Jo Malone London joined The Estée Lauder Companies' family of brands in 1999 and is available in 69 countries and territories. Jo Malone London is a British lifestyle brand known for its unique fragrance portfolio and luxury products for the bath, body and home.
Why is Jo Malone so popular?
Jo Malone London is a brand famous for its 'unique fragrance portfolio,' says South. 'Having rewritten the rules of perfumery by mixing unexpected combinations of ingredients and providing elegant yet playful concepts where scent is used, we are known for pushing the boundaries of fragrance development. '
What was the original Jo Malone scent?
Nutmeg & GingerUnlike many other perfumers, Ms. Malone had no formal training. While working as a facialist in London, she developed a scented lotion and body oil to give to her most loyal clients; the fragrance became Nutmeg & Ginger, the first Jo Malone scent.
Is Jo Malone made in UK?
Everything is still made in England, from high-quality ingredients, an understated elegance shining through every sparkling creation.
Can you return opened perfume to John Lewis?
The changes will apply to all cosmetics and fragrances within the store. Customers may open the packaging, but will not be able to return any used cosmetics. John Lewis said customers will continuously be warned about the change via point of sale, receipts and parcels ordered online.
Can I return an opened perfume to Ulta?
For purchases made in Ulta Beauty stores Product(s) returned within 60 days of the original purchase that include the original receipt (or can be verified in our system using your Ultamate Rewards member ID), will be fully refunded via the original form of payment.
Can I return opened perfume to Sephora?
If you are not completely satisfied with a Sephora purchase or gift for any reason, Sephora welcomes you to return new or gently used products for a full refund to your original method of payment if returned within 30 days of purchase, in most cases.
Can I return an opened perfume to Macy's?
Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable. Any new or gently used Cosmetic or Fragrance product purchased at Macy's that does not meet your needs will be accepted for return.
Free Returns & Exchanges
If for any reason you are not happy with your purchase on JoMalone.com, you may return the unused portion to us for a refund or exchange. If your purchase was completed on or after February 24, 2014, you are eligible for free return shipping*.
Damaged items
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item (s) in your shipment, please contact us immediately at 1-866-305-4706.
Satisfaction guarantee
If for any reason you are not completely satisfied with your Jo Malone Online purchase, simply return the unused portion and we will be happy to remit your account for the full amount of the purchase. back to top