How do I return an item in my Jockey order?
Begin Your Return If you would like to exchange an item (s) in your Jockey.com order, please contact customer service at 1-800-562-5391 and we would be happy to help you complete the exchange. If you are returning an order shipped to a Canadian address, please use the return shipping label that was in your original order.
What are my statutory rights when returning a jockey product?
This does not affect your statutory rights. You may return all items fulfilled by JOCKEY within 30 days of delivery for a full refund of the cost of the products. However, if you are returning an item for refund because it is defective or damaged, JOCKEY will refund the delivery charges incurred in sending the item to you.
What if I am unhappy with my Jockey purchase?
If, for any reason, you are unhappy with your Jockey.com purchase, you can simply return it at any time, free of charge. To make a return, click the 'Begin your return' button below.
How do I get a refund from Jockey India?
You can call us on 1800-572-1299 (Toll Free) / 1860-425-3333 (Monday to Saturday, IST 10:00 AM to 7:00 PM) or write to us at wecare@jockeyindia.com. Our Customer Care Team will guide you through the return and refund process.
How do I return an item to the jockey?
If you would like to exchange an item(s) in your Jockey.com order, please contact customer service at 1-800-562-5391 and we would be happy to help you complete the exchange.
How long do Jockey Returns take?
When you send your return back to us, we should receive it within 5-7 business days. Upon receiving it, your refund will be processed within 7-10 business days.
How can I cancel my order in jockey India?
You can call us on 1800-572-1299(Toll Free) / 1860-425-3333 (Monday to Saturday, IST 10:00 AM to 7:00 PM) or write to us at wecare@jockeyindia.com. Our Customer Care Team will guide you through the return and refund process.
Is jockey made in China?
The Jockey Made in America collection is 100% grown and sewn right here at home. Our goal is simple—to support families and communities by helping to support the creation of more American jobs and opportunities to buy American-made.
Can undergarments be returned?
For hygienic purposes, item for inner wear (underwear, swimwear, and camisole), socks, baby products, shoes and other accessories (belt, AIRism Mask, etc.), packaged items, and altered items are not allowed to return.
Can I return innerwear?
Intimate apparel (lingerie, shapewear and nightwear) can be returned only when the original packaging and tags are intact. Returns on underwear is conditional due to hygiene reasons.
How do I contact jockey customer service?
To raise a request for any issue, please call our Customer Care at 1860-4191913, 1860-425-3333 (Monday to Saturday, IST 10:00 AM to 7:00 PM) or email us at care@jockeyindia.com.
How do I find my jockey style number?
The style number can be found on the product UPC attached to the product or on the packaging.
Who is owner of Jockey?
Jockey International Chairman and CEO Debra S. Waller founded Jockey Person to Person to provide women with the opportunity to enjoy a rich family life while making their dreams come true. In India, Page Industries Ltd. is the licensee for Jockey.
Is Jockey a premium brand?
In the last five years, premium innerwear brand Jockey, manufactured and marketed by Page Industries in India, has jumped in its brand share from 5.2 per cent to 7.5 per cent, while other competing innerwear brands like Amul Macho, Rupa and Lux have either remained stagnant or seen a dip in their share.
Does Jockey use sweatshops?
Jockey will not purchase products or components from any supplier that uses, or is suspected of using, forced labor, prison labor, indentured labor or exploited bonded labor. If Jockey learns that a partner, or potential partner, makes use of forced labor, we will immediately contact the relevant authorities.
How do I contact jockey customer service?
To raise a request for any issue, please call our Customer Care at 1860-4191913, 1860-425-3333 (Monday to Saturday, IST 10:00 AM to 7:00 PM) or email us at care@jockeyindia.com.
Who does jockey ship with?
UPS 1 Business Day - $30.00 Orders shipping outside the continental United States may require extra transit time. Orders placed with Next Business Day delivery Monday through Friday after 12:00 PM (Noon CST), or on weekends and holidays, should arrive within 2 business days.
How do I track my jockey order?
You can track your order here. Login to your Jockey account to see all your account related information, which includes tracking your delivery.
How do I find my jockey style number?
The style number can be found on the product UPC attached to the product or on the packaging.
How to contact jockey?
For customer service related to e-mail, text messages or any other communication you receive from Jockey, please call toll free to (1-800-562-5391), or for additional information, visit Jockey's Privacy Policy at Privacy Policy.
What is a jockey reseller?
A reseller is defined as any individual that purchases goods with the intention of selling them to others, and not solely for personal use.
How to opt out of Jockey text?
You can opt out of texts at any time by replying "STOP" to any texts you receive, or text "STOP" to 69644. Before changing your mobile phone number, you agree that you will opt out of Jockey Texts. To opt back in with your new mobile number, text "JOCKEY" to 69644.
Where is the jockey store located?
This Site is controlled and operated by Jockey through its offices in Kenosha, Wisconsin. This Site, its terms, advertisements, and offerings, including all purchases made through this Site or in any Jockey Store or Jockey Catalog, shall be construed in accordance with the laws of the State of Wisconsin, without regard to any conflict of law provisions. All claims and disputes shall be submitted to binding arbitration in the State of Wisconsin, and shall be conducted in accordance with the rules of the American Arbitration Association in effect at the time the claim or dispute is submitted.
Is a jockey under no obligation?
Jockey is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.
Can jockeys add or remove mobile operators?
Jockey may add or remove participating mobile operators without notice. If your mobile operator is not participating, you will not receive a reply to your messages. Some operators may not support some services at the prices offered. Pre-paid users may not be able to participate. Check with your mobile operator.
Can jockeys change their terms?
Jockey may modify or change these terms at any time, without prior notice. Your use of this Site or any purchase in a Jockey Store following any such change constitutes your agreement to follow and be bound by the terms as modified.
How to contact Jockey customer service?
If you would like to exchange an item (s) in your Jockey.com order, please contact customer service at 1-800-562-5391 and we would be happy to help you complete the exchange.
How to register for jockey?
How do I register an account with Jockey.com? At the top of the page, you'll see a link for MY ACCOUNT. After clicking "my account", you will have the option to register as a "new guest". Click the "REGISTER to continue" button, fill in the online form and click the "sign up now" button.
How long does it take to get a refund from jockey Philippines?
A Refund is allowed only if the purchased item is found to have factory defects. In that event, refund shall be made within sixty working days from the approval of refund by the Management of Jockey Philippines. The company has the sole responsibility to decide whether or not an item contains a factory defect.
How long does it take to return a product?
Returning or requesting for an exchange of your product can only be made within twenty (3) days from the moment you received the same.