Does STIO have free returns?
Making a return, exchange, or gift exchange is easy and free! Locate the order number on your confirmation email or receipt, then start your return or exchange at www.stio.com/returns-exchanges.
How do I contact STIO?
Of course! If you would like to return your item(s) for a Stio Store Credit, please be sure to contact a Customer Specialist (customerexperience@stio.com or 800-265-7846) to let them know before you send your item back.
How do I return an order?
Tell the clerk you want to return the item. Go to the returns department if there is one, or to a cashier. Smile and explain that you want to return an item and why. Remember to be friendly.
How do I return something to backcountry?
Returning An Item Is Easy!Repackage your gear.Contact a Gearhead and get an RMA number (Return Merchandise Authorization)—or generate one yourself in Order History.Tape your RMA (or prepaid label—see instructions below) to your box and drop it off at your UPS store. Start A Return.
Where is Stio from?
Jackson Hole, WyomingStio™ is a new outdoor lifestyle brand created with the help of some talented and wonderful people. Carefully and thoughtfully curated, Stio™ is driven and defined by the mountain world here in Jackson Hole, Wyoming, but very importantly, not limited to it.
Can I return an online order in store?
Fortunately, many retailers allow you to buy online and return in-store, although there are some caveats. Before venturing out to a store, read their return policy to see if you can return online orders in person and what kinds of requirements you'll have to meet.
Can I return something bought online?
Can I return an online purchase? Yes! If you've just changed your mind, your rights let you return an item bought online within 14 days of receipt (although this time limit may be longer – it depends on the retailer). As the consumer, you don't have to give a reason.
How do I get a refund from online purchases?
File a dispute online or by phone with your credit card company. To protect any rights you may have, also send a letter to the address listed for billing disputes or errors. Use our sample letter. You must dispute the error within 60 days of the date your first statement with the error on it was sent to you.
Is backcountry owned by Walmart?
On May 7, 2007, it was announced that a controlling stake in Backcountry.com was sold to Liberty Media Corporation, which also controls QVC and other e-commerce companies.
How long is backcountry return policy?
Backcountry.com Return Policy—General Overview You can return new, unused gear at any time for a full refund to your original payment method. If you used the merchandise, you must return it within 30 days of delivery for a store credit refund.
Who bought backcountry?
TSG Consumer PartnersAfter nearly eight years as a part of media and e-commerce company Liberty Interactive Corp., Backcountry.com has a new owner. Private equity firm TSG Consumer Partners has acquired Backcountry.com, an online retailer of outdoor sports and action gear.
How do I create a return label?
3 steps to creating a return labelStep 1: Choose a shipping carrier and mail class. When creating your own return label, you'll select which shipping carrier you want to go through and which mail class the package falls under.Step 2: Enter the address. Provide your business's return address. ... Step 3: Pay for postage.
How do I return a shipping label?
Just a printed return shipping label with their package - all the customer has to do is to take the item to the courier. Let the customer print it: You can also send a return shipping label by email or have your customers download one from your website and print the label from their printer at home.
What is return process?
The returns process starts when a customer decides they aren't happy with the product. Maybe the product was damaged, or in the case of apparel, it might just be the wrong size or color. The customer requests a return, refund, or exchange from the company that delivered the product using the proper channels.
How do you write a return request?
Refund Request Letter—Why Is It Important?Ask for a refund in a polite and formal language.Include details about the product—what was purchased, when, and what the price was.Explain why you want to return the item.Mention relevant aspects of the transaction such as dates and place of delivery.
How do I send back a return?
You will be sent a prepaid FedEx label to affix to your return package. Simply drop the package off at any FedEx location, and your return will be processed at our warehouse.
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Can I return an item I purchased through the program?
Yes. If your Stio Second Turn item isn’t the right fit for you we will most certainly accept returns of clean, unworn, unwashed, and unaltered items for a refund. All Stio Second Turn items must be returned by emailing us at secondturn@stio.com. Please refer to our returns and exchanges policy for more information.
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