Full Answer
What is the return policy at returns&exchanges journeys?
Returns & Exchanges Journeys gives you 365 days to decide! We allow all merchandise in new condition, with original receipt, to be returned for a full refund or exchange within 365 days of purchase. Shipping charges are excluded.
What is journeys'return policy?
We allow all merchandise in new condition, with original receipt, to be returned for a full refund or exchange within 365 days of purchase. Shipping charges are excluded. To find out if your local Journeys store is open and the hours of operation, visit our Store Locator!
What is the return policy for Nike authorized store purchases?
Nike Authorized Store Purchases:Please return your shoes to the original place of purchase. We work with authorized retailers to accept returns for products with a material or workmanship flaw. If you cannot return to the original place of purchase, or if the retailer has referred you back to Nike, you can file a claim.
Can you return shoes to Nike after 60 days?
Nike Store Purchases:Even after 60 days, you'll still need to return the item to the Nike store where you made your purchase. If you cannot visit in person, contact the storeto discuss your options. Nike Authorized Store Purchases:Please return your shoes to the original place of purchase.
Can you return worn shoes to journeys?
Journeys gives you 365 days to decide! We allow all merchandise in new condition, with original receipt, to be returned for a full refund or exchange within 365 days of purchase. Shipping charges are excluded. For returns created prior to 09/28/21, please Contact Us.
Can I return shoes to journeys without a receipt?
To support our goal of "going green," Journeys no longer sends physical receipts or invoices in the box for online and in-store orders. To return or exchange in a store, simply use your order confirmation email as your proof of purchase! If you have any issues due to the lack of receipt or invoice, please contact us!
Can stores pull up old receipts?
Some companies offer the option to have receipts sent via email. The best way to obtain a receipt if you lost the original copy is to return to the place of purchase. Some stores can look up a previous purchase and print a new receipt for you if you used a credit card, debit card or personal check.
Can I send my Uggs back and get a new pair?
If you purchased your UGG® product within the last 365 days, we are happy to accept a return or an exchange at no cost to you. You can return your product(s) to us by using the pre-paid shipping label located in the product(s) original packaging.
Can you exchange Uggs without a receipt?
Do I need to include a copy of the original purchase receipt to complete my return? At the current time, we do not require a receipt to process your return. We do however request that you complete the return form online, print it, and include it inside the package with your return to help us better assist you.
How do I contact journeys?
(888) 324-6356Journeys Shoes / Customer service
How do I exchange Crocs for different sizes?
You can call us at 1-866-306-3179 to get a gift exchange set up. We will need to know the style of the footwear that you will be replacing, the reason for the exchange, and your email address. When your footwear is returned, we will be happy to send you a replacement pair.
Can I return custom Converse?
Customised Converse products can be returned for any reason within 30 days. Converse stands behind all of its products. If your product has a workmanship or material flaw, support is available depending on your place of purchase.
Why doesn't Journeys send invoices?
For online orders, Journeys doesn’t send printed receipts or invoices anymore because they want to go green. The order confirmation number you received in your email is enough for returns.
Can you return an item to Journeys?
How To Return an Item to Journeys. Returning an item can be troublesome, including the disappointment factor of the item not meeting your expectations. Journeys offers you the option to return unsatisfactory products in person or by mail, but each option has its disadvantages.
