Is JR Dunn shipping refundable?
Does JR Dunn charge customs fees?
Is JR Dunn reputable?
Is j.r. dunn jewelers a scam or a legit company? Answer: Totally legit operation! They are a real brick and mortar jewelry store that also offers online purchasing.
Does JR Dunn charge tax?
Additional payment information, or an alternative payment method may be required. International orders may be subject to customs fees, import taxes, duties, or other fees imposed by your government. JR Dunn does not charge these fees, and we have no control over the amount of the fees.
What does JR mean on jewelry?
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What is your return policy?
JR Dunn.com makes buying online risk-free with the guaranteed assurance of our return policy. We want you to be happy with your purchase, so if for...
When will my order ship?
Most in-stock items ship in 2-7 business days. Please check with us by phone and have your order number ready to verify that the items you wish to...
If I apply for Affirm financing will it show on my credit report?
Affirm pulls 'soft' credit check that will not affect your credit score.
Can I have a package sent to a different address?
YES! If you wish to ship an item to another address, such as your workplace or another residence we can do that and would be happy to accommodate y...
How do I change quantities or cancel an item in my order?
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities...
How do I track my order?
Upon shipment of your order we will email you the tracking information.
My order never arrived.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your...
An item is missing from my shipment.
JR Dunn uses surveillance tape to monitor the shipping process in order to review that each order is packaged correctly. Please make sure to hold o...
My product is missing parts.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your...
Delivery
We ship worldwide. Dispatch will be made to your stated delivery address and a signature will be required upon delivery to ensure safe arrival. We always aim to dispatch your orders as soon as possible. To ensure prompt delivery we must have proper and complete addresses.
VAT & Duties
We cover the basic duties for all international orders. Please note that further customs fees may still occur depending on your location. For deliveries within the EU all VAT and Duties charges are included in the price of the item.
Packaging
Our cardboard boxes are made up of over 70% recycled materials and fully recyclable, as is our tissue paper. All our garments arrive to us in biodegradable bags and information is printed on biodegradable stickers. We re-use all these delivery boxes for wholesale orders.
Help
For estimated delivery times to your location please contact us. If you are unsure or require guidance on any aspect of our shipping and returns policy, please contact us by e-mail at info@julietdunn.com
Exchanges and Refunds
We strongly advise all customers to check garments thoroughly upon receipt. Do not remove any attached tags or throw anyway any paperwork included in your order. We will refund you providing the goods are received unused with all tags attached.
Returns Procedures
Goods are returned to Juliet Dunn at your own expense. We recommend you send by recorded post and retain proof of postage as we cannot accept responsibility for items which are lost in transit.
Is JR Dunn shipping refundable?
Shipping is not refundable. Return shipping charges will only be refunded due to discrepancies and errors of JR Dunn Online. We only refund up to the price of standard ground shipping. Returns may take one to two weeks to process and at least one billing cycle for the credit to appear on your credit card statement.
Does JR Dunn charge customs fees?
International orders may be subject to customs fees, import taxes, duties, or other fees imposed by your government. JR Dunn does not charge these fees, and we have no control over the amount of the fees.
