Kardiel ships to all 50 states, with additional shipping fees charged to deliveries within Alaska and Hawaii. What is Kardiel's return policy? Kardiel gives you 365 days after product receipt to initiate a return request online. Note that Kardiel may charge you for the return shipping costs and a standard 15% restocking fee.
Full Answer
What do kardiel reviews say about their furniture?
First, a breakdown of the product reviews at a glance: On TrustPilot, where there are 197 Kardiel reviews, this happy customer gave a positive 5-star rating regarding the company’s furniture fitting elegantly into their small space: “ Thank you, Kardiel. I purchased a Jackie MCM Armchair.
Does kardiel have delivery delays?
Recent reviewers have mentioned delivery delays in some cases. Kardiel is a family-owned online modern furniture brand with a focus on collaborating with talented modern furniture designers across the globe. Sourcing leather from Milan and wood from Australia, they hand-select small-scale manufacturers in Vietnam.
How do I contact kardiel?
If not please reach out and let us know if you need further assistance by emailing service@kardiel.com or calling 877-844-4988. Thanks you. I cannot recommend Kardiel, as they do not engage in common or legal business practices.
Is kardiel company misrepresenting their products?
Company is grossly misrepresenting their products online. We purchased a couch that was light grey "white, and turned out to be dark lilac/purple. Kardiel claimed that "Colors can not only vary from different lighting but can also vary from monitor to monitor. I work on two monitors and the same image on one is blue while the other is green."
Do not buy from Kardiel !!!!
Do not buy from Kardiel !!!!! I purchased sofa in august 2021, it took 4 months to deliver , first attempt failed because shipping company refused to bring it up to my apartment which was in the second floor and they charged $350 for this delivery , they always claimed to be white glove service , but my sofa was delivered damaged I reached out to them several times and try to leave review on their website (of course they were all deleted ) They did not offer any compensation so far , they also said in case of returning original package must be used (unfortunately shippers who delivered my sofa had broken the package ) I was told to send back this sofa and waiting for the new one to be delivered with new shipping cost that I have to pay , or stuck with this damage one !?!?!!! Bad service ever , poor quality product DO NOT BUY FROM KARDIEL !!!!!!.
Beward: Legs not attached to Kardiel Kidney Bean Sofa
I bought the Kardiel Kidney Bean Sofa. It was delivered yesterday, without the legs attached. When I called Kardiel to ask whether the legs should have been attached, they said no, but they didn't offer to send someone over to do this.
DO NOT BUY FROM KARDIEL
DO NOT BUY FROM KARDIEL They sent me a desk that was scratched. I have been trying to return it for over two weeks. No shipping sent. Almost no responses to my emails and phone calls. Inferior product. Terrible company.
DO NOT BUY KARDIEL
DO NOT BUY KARDIEL. THE WORST EXPERIENCE IMAGINABLE. THEY DELIVERED A COUCH THAT WAS DAMAGED. THEY ADMITTED THEIR FAULT, EITHER I WAS SENT OUT A DAMAGED COUCH OR IT GOT DAMAGED DUROING DELIVERY, WHICH I PAID FOR TO AVOID ANY KIND OF DAMAGE.
Bad Experience
Bad Experience. Bought a leather couch and had issues with the leather not being able to retain shape after few months. Returned it within the 365 days time period and they say they can only refund 15% of the total amount. Do not go by their 365 days return policy. Do not buy.
Do not buy
Do not buy. Product is not of good quality. Return is a hassle. They wont refund you the money back.
I haven't received my couch yet
I haven't received my couch yet, so I'm unable to review their actual products. However, I can write an essay about how this company's customer service is run. They told me that the wrong couch sent to the shipping company a week after they said we would get it. I called their customer service about 5 times since then.
