kay jewelry return policy

by Benjamin Kshlerin Published 2 years ago Updated 1 year ago

Full Answer

How much does Kay Jewelers pay in US?

The average Kay Jewelers hourly pay ranges from approximately $10 per hour for a Sales Consultant to $13 per hour for a Sales Associate. Kay Jewelers employees rate the overall compensation and benefits package 3.3/5 stars.

Does Kay Jewelers buy back jewelry?

The owner of Zales and Kay Jewelers will no longer buy diamonds and other precious gems originating in Russia – a surprise reversal that comes as companies around the world cut ties in response to the invasion of Ukraine.

Does Kay Jewelers replace lost jewelry?

Kay's gemstone guarantee states, "We will replace, free of charge, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear." Other customers have complained that when Kay fixes their rings, they end up with a worse diamond than before.

Does Kay Jewelers fix jewelry?

When a piece of jewelry becomes part of your life it is natural for the metal to wear down over time, prongs to become loose or chains to scratch or break. That's why we offer KAY jewelery repair for routine services or custom design. Come in anytime for an assessment.


Does Kay Jewelers give refunds?

Our Quality Assurance team will inspect your shipment before we can process a refund. If everything looks good, we will credit your original payment method, excluding delivery charges, within three weeks of receiving your return.

How do I get a refund from Kay Jewelers?

Customer Service: 800-527-8029 You can return your item at any Kay Jewelers store for up to 60 days of purchase or exchange it within 90 days. Watches may be returned or exchanged within 30 days. We can issue refunds from, but exchanges must be done at a Kay store.

Can you sell a ring back to Kay Jewelers?

Kay Jewelers makes a straightforward commitment to buy back your ring at the original retail price (minus taxes and shipping). The actual market price isn't a factor in the offer and they may even be paying slightly over the actual second hand value of the ring.

Do jewelry stores take returns?

Most jewelers accept returned, unworn engagement rings for 30 days from the date of purchase.

Can you return a ring after its been resized?

Returning resized or repaired rings will depend on the company, but many will allow it as long as there is no other signs of wear and it is returned within the specified return period. Always approach the relator about any repairs necessary before looking elsewhere.

Is KAY Jewelers good quality?

They are considered to be one of Sterling Jewelers' premium brands, however while the prices are certainly on the premium end of the jewelry spectrum, the quality of their diamonds is well below par.

What is Kay Jewelers markup?

20%-25%High markups on diamond jewelry are commonplace throughout the diamond industry, especially from large retail jewelers such as Kays who have high marketing and overhead costs to cover. Because of steep markups, you will likely receive 20%-25% of the original retail price of your jewelry piece.

How can you tell if a real diamond?

Lay the stone onto the dot with the flat side down. Through the pointed end of the diamond, look down onto the paper. If you see a circular reflection inside the gemstone, the stone is fake. If you cannot see the dot or a reflection in the stone, then the diamond is real.

Can you return earrings?

Earrings, make-up and toiletries: these items can't be returned for hygiene reasons and this may be extended to items such as underwear and swimwear.

How long does it take to get a refund check from KAY Jewelers?

Personal Check A refund check will be issued from our corporate offices and mailed within 14 days of the return date. Any returned customer check is subject to a service charge.

Can a store refuse to give a refund?

In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.

Do engagement rings need to be returned?

The ring is kept by the recipient, even if the marriage never occurs and no matter who broke the engagement. Once the marriage occurs, most states view the gifting of the ring as complete. In the event of a divorce, the recipient of the ring is entitled to keep the gift.

Can earrings be returned?

Earrings, make-up and toiletries: these items can't be returned for hygiene reasons and this may be extended to items such as underwear and swimwear.

Is KAY Jewelers lifetime warranty transferable?

LIMITATION ON TRANSFER: This Plan may not be transferred, and is only for the benefit of the original purchaser or gift recipient and all holders of this Plan are subject to the terms and conditions contained herein.

How long does it take Kays to size a ring?

Most processing times are about one day, but for some purchases, processing time can take up to 7 days. For rings that require resizing, please allow for 12 days.

Is responsible for merchandise that it does not receive or that is not returned? is not responsible for merchandise that it does not receive or that is not returned in accordance with these terms.

Do you need a packing slip to return?

Your packing slip must accompany your return.

How long does it take to return a Kay bracelet?

If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers location or You may also exchange it within 90 days of purchase at any Kay Jewelers .*

How long do you have to return a Helzberg watch?

If, for any reason, you decide to return or exchange your purchase, you have 60 days (*30 days for unworn watches). Simply take your purchase to any Helzberg Diamonds store. To find the location of your nearest store, visit the Store Locator.

Where to find return reason on packing slip?

Indicate the return reason in the Return Reason column on the front of the packing slip next to the line item you are returning.

Is shipping charge refundable at Helzberg?

Shipping charges are non-refundable. If there is no Helzberg Diamonds store located near you, or you decide you want to return your purchase using FedEx, we will gladly arrange to have your purchase picked up by FedEx- at no cost to you. Just call 1-800-HELZBERG (1-800-435-9237) for instructions.

Can you return a Zales item? is dedicated to delighting you with your jewelry purchase and our services. If for any reason you are dissatisfied with your purchase, you may return your item based on our Guest Return and Exchange Policy.

Can I return wine to Amazon?

While most wine is not returnable, contact the seller to learn more about their return policy. Pre-Paid Phone or Game Cards. Pay As You Go (or prepaid) phone cards or prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc) are not returnable to Amazon.

Can you return a Pandora gift card?

PANDORA Gift cards cannot be refunded in store for cash*. Please return to your local PANDORA store for any product related queries and retain your original receipt to guarantee the manufacturing warranty on your product. Care and cleaning information for PANDORA products can be found at

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