How do I return or exchange an item at Kendra Scott?
For any inquiries concerning returns or exchanges, please contact Customer Service via email at service@kendrascott.com or by phone 866-677-7023 Monday – Sunday 8am – 5pm CT. Eligible items may also be returned at your nearest Kendra Scott store for exchange or store credit only within 30 days of receipt.
What is Kendra Scott's return policy for fine jewelry?
All returns of fine jewelry must be securely packaged (preferably in the original jewelry box) and must include a completed repair form filled out by a sales associate or customer service representative. Please contact Customer Service to request a repair form or visit your closest Kendra Scott store.
How do I request a repair for my Kendra Scott product?
Please contact Customer Service to request a repair form or visit your closest Kendra Scott store. Please allow 15-20 business days for your repairs to be complete. Business days are Monday-Friday, excluding federal holidays.
How do I contact Kendra Scott in another country?
If you have an item needing repair or are located in another country, please contact Customer Service (service@kendrascott.com), and we will be happy to look into your options. What is the closest Kendra Scott near me?
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Does Kendra Scott have a return policy?
KENDRA SCOTT PURCHASES MADE ONLINE AND SHIPPED TO HOME All other unworn, unused items you would like to return for a full refund must be sent back to the Kendra Scott distribution center within 30 days of receipt of product in original packaging with tags on.
Does Kendra Scott have free returns?
Kendra Scott, LLC provides FREE RETURN SHIPPING for eligible items. To return by mail, please complete the Return Form included in your “Buy Online, Pick Up At Store” order and print a pre-paid return shipping label for by visiting kendrascott.com/returns.
Does Kendra Scott replace tarnished jewelry for free?
If within one year of the original purchase date a Kendra Scott Fine Jewelry piece fails during normal wear because of a defect in material or workmanship, we will repair with like quality materials at no cost.
Are Kendra Scott necklaces supposed to tarnish?
According to Jewelry Shopping Guide, Kendra Scott's 14k solid gold necklaces are resistant to tarnishing. This makes these pieces ideal for everyday wear. However, some sterling silver pieces will tarnish regardless of quality.
Can I wear my Kendra Scott necklace in the shower?
Can You Take A Shower with Kendra Scott Jewelry On? Always remove your costume jewelry before showering, swimming and exercising, whether its Kendra Scott or any other brand. Even if your 14k gold jewelry is durable, salt water, chlorine and hair products can dull the shine of your metal.
Why is my Kendra Scott Ring turning my finger green?
It is the copper that is causing the tarnishing. Take it off when you wash your hands or before moisturizing, and it'll slow down the tarnishing. Thank you for your review!
Can you return tarnished Kendra Scott?
All unworn, eligible unused items may be returned at your nearest Kendra Scott store for exchange or store credit only within 30 days of purchase.
Are Kendra Scott stones real?
Kendra's opal are synthetic lab-grown. The stone takes 12 to 24 months to develop and the color is never dyed. Each stone has reflections of aurora borealis with deep sparkle and has the properties of genuine opal.
Does Kendra Scott use sterling silver?
Our collection of Sterling Silver Necklaces is made to be styled for a lifetime. Choose from a variety of shapes, styles, and lengths to find the perfect piece for yourself or to gift a loved one. Wear a Sterling Silver Necklace by itself, or pair it with another accessories to make an effortless statement every time.
How long is the Kendra Scott Elisa necklace?
14.5 inchesJewelry InformationBrand, Seller, or Collection NameKendra ScottItem Length17 inchesHeight0.4 inchesWidth0.7 inchesLength14.5 inches10 more rows
Can I use my birthday discount for Kendra Scott online?
P.S. To redeem your Kendra Scott birthday discount, you'll need to present a valid ID in-store or use your unique discount code online. And of course, this offer can only be used once a year and cannot be combined with other offers. Be an insider!
How do you fix tarnished jewelry?
Baking soda, salt and aluminum foil. Mix one tablespoon salt and one tablespoon of baking soda and mix with one cup warm water. Pour into the dish. The mixture will create a chemical reaction with the foil and bubble as it cleans the jewelry. Rinse with cool water and buff dry with a clean cloth.
Can I use my birthday discount for Kendra Scott online?
P.S. To redeem your Kendra Scott birthday discount, you'll need to present a valid ID in-store or use your unique discount code online. And of course, this offer can only be used once a year and cannot be combined with other offers. Be an insider!
How long are Kendra Scott necklaces?
Jewelry InformationBrand, Seller, or Collection NameKendra ScottItem Length17 inchesHeight0.4 inchesWidth0.7 inchesLength14.5 inches10 more rows
How do I track my Kendra Scott order?
You will receive an order confirmation email which will include an order number - you can use this to track your order in My Account. Once your items have been shipped, you will receive a shipping confirmation email with details of which items have been sent.
How to get a price adjustment from Kendra Scott?
To receive a price adjustment for items purchased on kendrascott.com, contact our customer service team at 866-677-7023 or service@kendrascott.com. To receive a price adjustment for items purchased through a Kendra Scott retail store, bring your receipt to your nearest Kendra Scott retail store.
How to contact Kendra Scott?
For any inquiries concerning returns or exchanges, please contact Customer Service via email at service@kendrascott.com or by phone 866-677-7023 Monday – Sunday 8am – 5pm CT. Eligible items may also be returned at your nearest Kendra Scott store for exchange or store credit only within 30 days of receipt.
What is the color bar?
What is the Color Bar™ by Kendra Scott? The Color Bar™ by Kendra Scott is an in-store and online experience where personal style meets instant gratification, meaning it’s easy to turn the jewels of your dreams into reality. Read more about how the Color Bar™ works here.
Where do I enter discount codes?
Discount codes can be entered in the Coupon Code field in your Shopping Bag, and they must be applied before the order is submitted. When placing your order, enter the code and click “APPLY” – you will see the discount apply and the total change before you enter your payment information. I have two discount codes.
Do you sell Kendra Scott gift cards?
Do you sell gift cards? Yes! Electronic gift cards (e-cards) may be purchased and personalized through our website (www.kendrascott.com). It will be emailed to the recipient within 24 hours of submitting your order. Physical gift cards are also available for purchase and will be shipped directly to you or the recipient via UPS. Both e-cards and physical gift cards can be used in any Kendra Scott retail store or on kendrascott.com for orders shipping domestically. Physical gift cards may also be purchased in any Kendra Scott retail store. Gift cards cannot be purchased or redeemed outside the US.
Everything You Need To Know About the Kendra Scott Return Policy
Kendra Scott offers a 30–day return deadline for all items bought in store or ordered online. If you honor that deadline, the store will give you a possibility of exchange or store credit.
How To Return Kendra Scott Online Purchases
You can return a Kendra Scott online purchase via mail. Kendra Scott offers free shipping for items that qualify for a return. The store provides a prepaid return shipping label with every purchase.
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You don't have to waste time navigating the Kendra Scott return policy and trying to follow complicated return procedures. If you sign up for DoNotPay, we'll handle the entire process for you.
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What are the terms and conditions of Kendra Scott?
These Terms and Conditions ("Terms”) govern your use of any websites, electronic and text messages, and social media pages operated, directed by or otherwise maintained by Kendra Scott, LLC, its parent companies, subsidiaries and affiliates (collectively “Kendra Scott” or “we”) that display or link to these Terms (the “Sites”) and any Kendra Scott purchases made by you through the Sites and/or your visit to or purchase from one of our retail locations. You agree to these Terms and to our Privacy Policy by your access or use of the Sites and any of the services offered by Kendra Scott, including your purchase from the Sites or one of our retail locations, whether or not you are a registered user of the Sites.
How long do Kendra Scott gift cards last?
Kendra Scott E-Gift Cards and physical gift cards (collectively, “Gift Cards”) can be redeemed online or in any Kendra Scott Retail Location and expire five (5) years from purchase. Gift Cards cannot be returned or redeemed for cash value, reloaded with additional value, resold or transferred for value, except where required by law. Gift Cards cannot be used to purchase other Gift Card (s). No sales tax will be charged on the purchase of a Gift Card. Gift Cards cannot be purchased or redeemed outside of the United States. Promotions and other special offers do not apply to the purchase of a Gift Card. Kendra Scott will not replace lost or stolen gift cards without satisfactory proof of purchase.
How long does it take to get a free repair from Kendra Scott?
If you purchase a Kendra Scott Fine Jewelry piece (made of 14k gold) from www.kendrascott.com or at any of the Kendra Scott retail locations, you are eligible to receive a free repair within one year of the original purchase date. If a Kendra Scott Fine Jewelry piece fails during normal wear within one year of the original purchase date due to a defect in material or workmanship, as solely determined by Kendra Scott, we will repair the Kendra Scott Fine Jewelry piece with like quality materials at no cost. If a Kendra Scott Fine Jewelry piece is damaged after the first year, we will facilitate repairs with like quality materials at an additional cost. Any decision to repair a piece of Kendra Scott Fine Jewelry is subject to review and in Kendra Scott’s sole discretion, and Kendra Scott may refuse to repair any piece of jewelry for any reason whatsoever. You must provide us with a valid proof of purchase to receive a repair.
How to exchange items without going to a store?
To exchange an eligible item without going to a store, simply return it to the Kendra Scott distribution center by using the pre-paid, pre-addressed return shipping label included with your order and place a new order for the item you want.
What happens if you believe a site infringes copyright?
If you believe any Content on the Sites infringes your copyrights, you may request that we remove the Content from the Sites (or disable access to that Content) by contacting our Designated Agent (identified below) and providing the following information pursuant to the Digital Millennium Copyright Act, 17 U.S.C. § 512 (the "DMCA"):
Does Kendra Scott offer a discount?
Kendra Scott offers a 15% discount to healthcare works, teachers, military and first responders every day in a Kendra Scott store only with a valid photo ID. When redeeming, the customer eligible for the discount must be present at the time of redemption and present a valid photo ID in-store. This discount is non-transferable and voidable if transferred prior to redemption. This discount may not be applied to previous purchases, fine jewelry, sterling items, vermeil items, gift sets, gift card purchases, sales tax or shipping charges. It cannot be combined with other offers or with a Kendra Gives Back event. If we determine that you have misused your service discount, we reserve the right to refuse or cancel any future orders and to cancel your account.
Can you use birthday discount on Kendra Scott gift cards?
The Birthday Discount is not valid on the purchase of gift cards, gift sets, jewelry accessories, nail lacquer, Kendra Scott branded merchandise, masks, apparel, or items with an associated giveback. You may only use your Birthday Discount one time per calendar year. All purchases made with the Birthday Discount are final sale and are not eligible for return or exchange.
Jewelry Care
Protect the plating of your jewelry by removing it when washing your hands, swimming, exercising, cleaning and before applying any kind of personal body product. Maintain your jewelry’s shine by avoiding contact with agents such as soaps, perfume, lotion, makeup, hair & cleaning products, etc.
Fine Jewelry Care
Wash your Kendra Scott Fine Jewelry with gentle hand soap, rinse well and dry completely with a soft cloth. Using jewelry dips or polishes is not recommended as they may contain harsh abrasives. Maintain your jewelry’s shine by avoiding contact with agents such as perfume, lotion, makeup, hair & cleaning products.
Fine Jewelry Repair Policy
If within one year of the original purchase date a Kendra Scott Fine Jewelry piece fails during normal wear because of a defect in material or workmanship, we will repair with like quality materials at no cost.
