What is La-Z-Boy’s return policy for furniture?
La-Z-Boy’s published return policy says you have three days to return upholstered furniture for an in-store exchange only. “Merchandise must be in new condition and a restocking fee up to 30% may apply,” it notes.
How do I contact La-Z-Boy customer care?
If you are not sure where you purchased your La-Z-Boy furniture, call our Customer Care department at (800) 375-6890. If Comfort Care is available for your product, please call the number provided to speak with a La-Z-Boy representative.
Can I exchange an item in my La-Z-Boy order?
All exchanges will be handled by your local La-Z-Boy furniture store handling your order. Fabric protection and delivery charges are not taken into account in determining the value of the product you received nor are they refundable. You may not receive payment in exchanging for an item of lesser value.
How do I make a claim under the La-Z-Boy warranty?
If you purchase an upgraded mattress, a new warranty term will begin upon the purchase of the upgraded mattress. To make a claim under the La-Z-Boy Limited Warranty, please contact mattress@la-z-boy.com or 800-375-6890. This Limited Warranty will be governed by the laws of the State of Michigan.
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Does lazyboy have a return policy?
All returned or exchanged items must be in “new” condition (no smoke, pet odors, hair, soil, etc.). You will be required to pay a restocking fee up to 30% for returned or exchanged merchandise. There are separate charges if you want us to pick up your merchandise or deliver the replacement merchandise.
Does lazyboy have a lifetime guarantee?
The La-Z-Boy warranty covers a lifetime of mechanical parts, spring assembly, and frame parts for the manual & power recliner chairs. This includes manual and stationary recliners covered in either fabric or signature leather. Additionally, the frame parts of lift recliner chairs are covered for life at La-Z-Boy.
How do I get a refund from Lazy Boy?
La-Z-Boy's published return policy says you have three days to return upholstered furniture for an in-store exchange only. “Merchandise must be in new condition and a restocking fee up to 30% may apply,” it notes. It's not clear why the company wanted you to wait 12 days for someone to inspect your furniture.
How long should a Lazy Boy recliner last?
On average, you can expect a recliner to last about 10 years with regular use. A chair infrequently used may last longer, while one exposed to the homey chaos of kids and pets may not live quite as long.
Is lazyboy worth the money?
In our opinion, La-Z-Boy Sofas are worth the money because of their quality craftsmanship, patented features, and customizable options. Plus, sofas from La-Z-Boy offer peace-of-mind with their limited lifetime warranty and local customer service team.
Is lazyboy made in China?
The reality is that La-Z-boy is a global manufacturer with plants around the world, including Europe and of course, North America. We currently do not manufacture any La-Z-Boy furniture in China.
Why does lazyboy take so long?
La-Z-Boy, which ranked #13 in the FDMC 300 ranking of the top woodworking manufacturers, reported strong sales that exceed pre-pandemic levels for the quarter but said that supply chain issues and COVID-related labor shortages have hurt production resulting in extended delivery times.
Why is my Lazy Boy recliner so loud?
All La-Z-Boy recliners make this noise because they work on a ratcheting system. The mechanism inside the recliner features a pawl and ratchet assembly. This mechanism allows the chair to recline back and forth. When returning the recliner to its upright position by releasing the handle, it can make a loud noise.
How do I complain about Lazy Boy?
Stay ConnectedComfort Care.Customer Service.Get Live Help: (800) 375-6890.
What is the highest quality recliner?
Top 5 ReclinersBest Features: Mcombo Electric Power-Lift Recliner Chair.Best Protection: Signature Design by Ashley Yandel Power-Lift Recliner.Most Decorative Chair: Waldo Tufted Wingback Recliner.Most Comfortable Chair: oneinmil Electric Power-Lift Recliner Chair.Best Pockets: Esright Massage Recliner Chair.
Where Are Lazy Boy recliners made in 2021?
Dayton, TNAs one of the largest employers in the community, this plant has nearly 1,300 associates and manufactures a full line of La-Z-Boy Sofas, Recliners, and more. Our manufacturing plant in Dayton, TN was named one of the 10 Best Plants in North America by IndustryWeek magazine.
How long does a leather recliner last?
Because they are generally made with the same types of material and framework as sofas, quality recliners will often last as long as sofas, about seven to fifteen years – about seven if they see daily/nightly use, fifteen if they are used more as a decorative/accent piece, and as high as 20 if they are leather.
How long does Lazy Boy furniture last?
With proper care and treatment, La-Z-Boy furniture is known to last beyond the average replacement time. Customers consistently share reviews and feedback noting that they have gotten over 20 years of use out of their furniture.
How do you fix a Lazy Boy recliner?
1:4814:35The La-z-boy Ratcheting Recline Feature - YouTubeYouTubeStart of suggested clipEnd of suggested clipSo if you're having this problem let's take a look at how to fix it and that's coming up nextMoreSo if you're having this problem let's take a look at how to fix it and that's coming up next alright so I've removed the back of the chair and turned the bottom upside down on its arms.
How do you fix a broken recliner frame?
0:362:07Fix a broken recliner - YouTubeYouTubeStart of suggested clipEnd of suggested clipYou got to take that and pull it out and that will unlock the back cushion. And you can slide thatMoreYou got to take that and pull it out and that will unlock the back cushion. And you can slide that cushion right off as you can see here I have it off there's that little tip.
How do I fix the Lazy Boy power recliner mechanism?
2:027:18Replacing La-z-boy Plastic Mechanism Parts on Electric ...YouTubeStart of suggested clipEnd of suggested clipYou remove the back of the chair and turn the bottom of the chair upside down like i have here thenMoreYou remove the back of the chair and turn the bottom of the chair upside down like i have here then plug in the power and you want to position these motors. So that you can pull the pin.
RETURN POLICY
Have a return? Read our online return policy to find out all of the details that you will need to know.
PRIVACY POLICY
You take your information seriously and so do we. Our Privacy Policy explains our practices and polices about that information.
CONFLICT MINERALS
La-Z-Boy Incorporated and its subsidiaries are committed to purchasing only from companies that share our respect for human rights and environmental responsibility.
CTCSA
La-Z-Boy Incorporated has adopted a human and labor rights policy that applies to our operations and our suppliers.
Question
I need your help with getting a $2,200 refund on two recliner chairs I ordered from La-Z-Boy.
Answer
I’m so sorry to hear about the La-Z-Boy recliners. The company should have delivered the furniture it promised on time. And if it didn’t, it shouldn’t have made you wait another 12 days for a refund or replacement.
How long is outdoor furniture warranty?
When used on our outdoor furniture, these fabrics are warranted to the original purchaser for 5 years, protecting against fabrics becoming unserviceable due to color or strength loss from normal usage and exposure conditions, including sunlight, mildew and atmospheric chemicals.
Is a warranty transferable?
All warranties are to the original purchaser from authorized dealers only. Warranties are not transferable. Proof of purchase is required for all claims. All warranties are limited to manufacturing and material defects that appear under normal, residential use.
Do warranty exclusions apply after warranty period?
In the event the warranty exclusions do not apply to you, then, where legally permissible, such warranties are limited in duration to the applicable warranty period and no warranties apply after that period. Please review the warranty card that accompanied your product for warranty coverage.
La-Z-Boy - Coating peeling off leather
I purchased a leather La-Z-Boy Astor recliner on 5/3/21, but it wasn't ready to be picked up until 6/26/21. Within 3 months it looked like the chair was starting to wear on the arms and seat.
La-Z-Boy - Repair to a lazy boy rocker recliner
I called this number [protected] What a joke this place is run by [censored]s! I called this number 2 days in a row could never get through.I finally got through the 3rd day to pay for service repair asked for receipt on e-mail still waiting the guy that took the info was an [censored].
La-Z-Boy - Lay-Z-Boy 1HR 852 Power Recliner
There is no customer service at Lay-Z-Boy. i have been trying for 4 months to get service on my chair after the foot lifter ceased working. I have made multiple phone calls to the store, the repair facilities and the world headquarters. It took 2 months for someone to come out and access the repair.
La-Z-Boy - Service contract and product itself
We bought two of their chairs about a year ago and one of them has already broke down. It's a design flaw and every time you move the chair footrest up and down, the wire is being rubbed and frayed. The second time it started doing it, it almost caught fire. We bought a service contract for the next 5 years and they will not honor it.
La-Z-Boy - Sales person
I begin my search for a recliner, saying I had to have a power pack as I had no outlet where it would be located. The chair was delivered with no power pack. I called and was told I never requested it and it's an additional charge; I said I didn't feel I should be charged, as I told them up front I had to have it.
La-Z-Boy - Requesting refund
We purchased a MILLER BRONZE LIFT RECLINER LAZB - [protected] on June 10, 2021. The purchaser was recently recovering from two hospital admissions and still, by the time we received the chair, on Sept. 22, 2021, he was receiving physical therapy, following his left fractured hip on Sept. 8, 2021.
La-Z-Boy - Damaged recliner, non-honored warranty and poor customer service
I would like to bring to your attention a situation that we are currently in and have been experiencing with our La-Z-Boy recliner since July 2021. We have been trying to have the recliner fixed since July 2021 and, after 4 service repair visits, are now left with a completely broken recliner.
