What is Lazada Singapore's return policy?
All items sold on Lazada Singapore are covered under the "100% Buyer Protection" and/or "Satisfaction Guaranteed". The logo of either/both applied Return policy can be found on our website, on the item/product page. Depending on the applied Return policy, customers may return their orders within 7 or 14 calendar days.
What is Lazada's return policy for cod orders?
All COD orders are refunded through Lazada Wallet. To learn how to return an item, read our Return Policy. Refunds from failed deliveries - Refund process starts the item reaches the seller back.
How do I Check my refund details on Lazada?
1. On Account page, Click the Return & Cancellations. 2. Choose the return item you want to check. 3. Click the Refund Issued to check your refund details. * If you used other payment methods aside from Lazada Wallet and the given refund timeframe has lapsed, please contact their customer service.
What should I do if my Lazada wallet refund is delayed?
* If you used other payment methods aside from Lazada Wallet and the given refund timeframe has lapsed, please contact their customer service. Read more about Refunds! Was this article helpful for you?
Is return item in Lazada free?
No, returning items is FREE of charge! Simply present your Return Tracking Number (generated after submitting your request or after you select a shipment method) at the return partner's branch and you'll be able to send back your item to us for free.
How can I return my order in Lazada?
For items shipped directly by sellers, return/refund requests will be evaluated by the seller. Return to Lazada Warehouse - The return/refund request will be evaluated by Lazada. For return requests, the buyer can hand over the return item (either through drop-off or pickup) right after submitting the request.
Can Lazada seller reject return?
Can I reject a refund when I receive the returned item? Lazada Seller Center. You should action on the return request within 3 business days of receiving a returned item. Sometimes – unfortunately, the item might be damaged during return shipping or is in an unacceptable condition, you may reject the refund.
How does refund work in Lazada?
Lazada will process your refund according to the following refund types: Refunds from canceled orders- Refund is automatically triggered once cancelation has been successfully processed. Refunds from returns -Refund is processed after Lazada has done the quality evaluation of the returned item.
What happens if seller doesn't respond to return request Lazada?
If there is still no response after 3 working days, your Return Request will be auto approved, and you are required to drop off the item to be delivered to seller.
How long does it take for Lazada to refund?
In case of cancellations, your refund will be processed within 1-2 business days from submission of the online cancellation form. We will update you via email once your refund has been initiated. The total time for the refund to be reflected in your account depends on your refund method and issuing bank.
Can I return wrong size in Lazada?
"Item does not fit" allows a buyer to return an item if they find the fit of the item they purchased too big, too small, or if they would like to reorder the item in a different variant (e.g., color, style) instead.
Can I return item in Lazada if it is wrong size?
For returns due to wrong item, wrong color or wrong size, you should accept the return and refund. Once you receive the item, you have 2 business days to check the condition of the item and action on the refund or rejection.
How do I decline a return request?
No matter what means of communication you pick, you should be firm and polite. Use active language in your communication. Instead of saying “Your case has been investigated” and “The refund can't be provided”, go for “I have carefully looked into your situation” and “We can't issue a refund according to our policy”.
What is Lazada guarantee?
What is the Money-Back Guarantee? Get your money back if you do not get the item you ordered. Once the item has been marked as delivered, you have 7 days (Lazada-wide) & 30 days (LazMall) to check if you have received your correct order.
How do I return an item in Lazada LBC?
Here's the step-by-step guide how you can file an Online Return FormClick on View All orders.Select the item you want to return.Click on the Return/Refund button.Complete the Online Return Form.Choose your preferred return delivery method and courier.Confirm that you have already received the item.More items...
How can I get Lazada return label?
Step 2: By clicking on 'My Returns', you will be able to see a list of items that you have requested for returns. Click on 'DETAILS' for the item(s) that you wish to print the Return Label for. Step 3: You will be redirected to the 'Return Details' page. Click on 'PRINT RETURN LABEL'.
How can I return Lazada by speed post?
ReturnsPack your items and stick the ezyReturn label on your parcel.Drop your parcel off at any Post Office counter or POPStations.
Will I get a refund if I cancel order on Lazada?
If the whole order is cancelled, the refund amount will include the total shipping fee incurred. For partial cancellation, the shipping fee for the item will be refunded as well and the calculation is based on the general rule of the product's dimension and weight.
How does return work in Lazada?
Although Lazada accommodates the return concern of their shoppers, it is as expected that the process would be troublesome.
How do I print a return label from Lazada?
To print your return label from Lazada, go to your Lazada account using a desktop and select “My Returns & Cancellations”.
Can I Do Refund in Lazada?
Online shopping is easier nowadays. We just need gadgets and wifi to do the online shopping. You can shop at anytime and anywhere in Lazada. You can order the items you want to buy with the following steps.
Lazada Refund Policy
How is the Lazada refund process? Before you can refund the things you buy in Lazada, you have to know and obey the Lazada refund policy first because there is a different policy in each ecommerce marketplace.
Refund Time Frame
How do I refund my Lazada wallet? This refund will depend on the payment you used before to pay the refunded package. The estimated time to receive the refund is different for each payment method. Here are the estimation time to receive the Lazada refund.
Can Voucher Be Refunded Too?
People also ask, does Lazada refund shipping fee? Can the voucher be refunded too? The answer is no. Lazada will only refund the amount that you pay for your refunded item before which does not include the amount of used voucher for your cancellation and return. You can only use your voucher one time.
Conclusion
You can only do shopping anytime and anywhere nowadays. You don’t need to dress up to buy things in Lazada. You just need to click your gadget to shop at Lazada. But when you buy things online, sometimes what you get is not like what you expect.
Ginee Malaysia
If you have multiple stores in Lazada or other marketplaces, you can simply use Ginee Malaysia to help you manage all your stores easily in a single dashboard! Register to Ginee Malaysia now and enjoy all Ginee features such as product management, stock, order, Ads, and more for free forever!
What Does Refund Mean in Lazada Philippines?
Depending on the sort of refund you request, Lazada will process your request as follows: When you cancel a purchase, a refund is automatically generated. This occurs once the cancellation has been successfully processed. Refunds for returned items – A refund is made only when Lazada has completed a quality review of the returned item (s).
Lazada Refund Policy
There are different types of refunds from Lazada Philippines. Depending on the sort of refund you request, Lazada will process your request as follows:
Refund FAQs in Lazada
Lazada will reimburse you for the amount you paid for the item if you used a promotional code. If you cancel your entire transaction while the voucher is still valid, the voucher will be instantly converted to cash.
Manage Hassle Free with Ginee
Order Management is a function provided by Ginee Philippines that assists you in better order management. For the purpose of preventing errors on your clients’ orders and minimizing refunds and returns, this Ginee function is the most effective solution available to you today.