Full Answer
How long do I have to return my le col order?
If you are not 100% satisfied with your purchase, you have up to 60 days to initiate your return from the moment your Le Col order is delivered. Check out the information below to ensure you know just how to return your items, it’s easy – we promise!
What is Le Col’S refund policy?
In the case of errors or omissions on the website, Le Col reserve the right to refund your order prior to the goods being dispatched. Le Col reserve the right to cancel any order if the product is no longer available. No compensation will be paid in such cases but customers will be notified and reimbursed for the full cost of the order.
What is Lele Col’s policy on cancelling orders?
Le Col reserve the right to cancel any order if the product is no longer available. No compensation will be paid in such cases but customers will be notified and reimbursed for the full cost of the order.
Does Le Col offer free UK standard delivery?
We offer Free UK Standard Delivery on all orders over £100. £4.95 postage for UK orders under £100. Le Col dispatches orders Monday-Friday (including weekends and bank holidays). We aim to dispatch within 3-5 days of the order date.
How long do you have to return a Le Col item?
What to do if you cannot honour your exchange?
How long does it take to return a gift card?
All gift cards are non-refundable. Depending on your return method and country, this process may take up to 2-3 weeks to complete, as we’ve got a backlog due to the current pandemic.
Can you return a gift card to Strava?
If you are returning a gift order, this can only be refunded to the original purchaser. All gift cards are non-refundable. If you decide to return an item for a refund from an order using a Strava reward voucher and your total order value then falls below £100, your voucher will no longer be valid and your refund value may be different from ...
RETURNS
Got an item you’d like to return? Don’t worry – we've set up an easy way of returning your items to us here at Le Col.
International Returns
If your order number is in format GE123456789GB, please click here to initiate your return. We are only able to offer refunds for international orders. If you would like to exchange your item (s), you can effectively do so by placing a new order for the appropriate items/sizes.
How long does it take for Le Col to ship?
Delivery can range from 1-5 days depending on destination - you can check shipping charges and standard shipping days for your destination in the cart at checkout. Tracked post deliveries can take up to 4 weeks depending on delivery location. Le Col dispatches orders on working days only.
Can you reinstate points after activating a voucher?
Once you've reached the threshold for a reward discount - hit the redeem button. Once you have activated your voucher, the points cannot be reinstated if you change your mind. Your points total will adjust accordingly and then you'll be able to continue earning points.
Designed for Training and Racing Indoors
Designed and engineered specifically to meet the demands of riding, racing and training indoors. Explore our latest Pro Indoor Collection.
Pro Indoor Collection
Engineered using ultra lightweight and breathable fabrics, each piece of kit is designed to wick away sweat fast and keep you cool.
Le Col x Wahoo Indoor Collection
Backed by data and pro insight, we’ve partnered with Wahoo to deliver a collection of high-performance cycling kit that changes the game.
OUR LATEST JACKETS FEATURE POLARTEC
Engineered with industry leading Polartec® technology, the Hors Categorie Jacket II is our warmest winter jacket. Worn by pro riders in the harshest training conditions, it works as hard as you ride to deliver consistent protected from the elements.
Le Col Form Finder Challenge
Start the season better than ever before and begin the journey to peak physical fitness this February by taking part in the Le Col Form Finder Challenge.
A new kind of cycling club is here
Ride with legends, train with pros and turn your effort into rewards. Ours is a community united by stories, shared goals and hard-and-fast ambition. Ride faster, ride further with the most rewarding club in cycling.
How long do you have to return a Le Col item?
Got an item you’d like to return? Don’t worry – we've got an easy way of returning your items to us here at Le Col.#N#If you are not 100% satisfied with your purchase, you have up to 60 days to initiate your return from the moment your Le Col order is delivered. Check out the information below to ensure you know just how to return your items, it’s easy – we promise! All items should be in ‘as new’ condition, both unwashed and unworn, with all tags attached. When returning items to us, please ensure they are well packaged and protected.#N#If you believe you have received a faulty item, please report it to us here – confirming the production code on the white label inside the item (if applicable) and attaching some photos of the affected area (s). Depending on the fault, we probably won’t ask you to return it to us, so please do not register a return/exchange against the item unless advised to do so by a member of the team.#N#Click the tabs below to find out how to get your item (s) returned... depending on where you are in the world or what you’ve ordered.
What to do if you cannot honour your exchange?
If we cannot honour your exchange, we’ll reach out accordingly. Confirm your original delivery information (amend if needed). Select the method you’ll be returning your order with (you will also see your nearest drop-off point) and complete payment for your return.
