What is the return policy? We are happy to accept returns for merchandise purchased on marcjacobs.com that has not been worn, washed, or altered, with tags still attached and in the original packaging (box, sunglasses case, garment bag, etc), within 30 days of purchase. Fragrances and Marc Jacobs Beauty products may be returned lightly used.
What is Marc Jacobs'return policy for products?
Fragrances and Marc Jacobs Beauty products may be returned lightly used. All swimwear and underwear purchases are final sale; no returns or exchanges are accepted on these items. For your convenience, any domestic orders placed on marcjacobs.com will receive a prepaid UPS shipping return label with your order.
What happens if my Marc Jacobs product is defective?
Marc Jacobs stands behind the quality and craftsmanship of all of our products. If you believe your item is defective or has been damaged en route, please contact a customer service representative via our Help Center. Can I return an international order to a store? The stores cannot accept returns for orders placed online. When will my order ship?
What can I find at Marc Jacobs Beauty?
Explore the Marc Jacobs Beauty assortment of eyeshadow palettes, eyeliners, highlighters and more besides. Make sure you sign up with us so that you don't miss out on brand offers and discount codes.
Does Marc Jacobs offer international shipping?
We currently do not offer international shipping outside of the U.S. on Marc Jacobs Beauty, Fragrance and Bookmarc items. Please visit the Store Locator to find a store near you. Other products, such as items made of exotic materials may be restricted.
Does Marc Jacobs do exchanges?
Returns will be accepted within 30 days of the date of purchase for exchange or store credit only, with a receipt and in original condition and packaging. The item must be returned directly to the store, returns by post courier are not accepted.
How long does Marc Jacobs refund take?
within 30 daysYou will receive a refund in the same form of payment originally used for the purchase. This will be processed within 30 days of receipt of the returned order. Can I return a gift I received from an international order? At this time, marcjacobs.com does not process exchanges on gift orders.
Is Marc Jacobs back?
In June 2021, Marc Jacobs returned to the New York runway by building up shapes with puffers and twills and layered knitwear and then, magically and methodically, stripping them away.
Can I return something I ordered online?
Most online stores will only accept returns of unused and unopened items. If it is clothing, you must keep the tags on the clothing in order to return the purchase. Follow website directions. Most online stores have step-by-step instructions for processing a return.
How can I tell if my Marc Jacobs bag is real?
Look for the Interior Brand Name in the Bag Most Marc Jacobs handbags have the Marc Jacobs brand name printed on the inside lining of the handbag. The brand name is accompanied by a “Made in” stamp just below it, indicating where it was made.
Where is Marc Jacobs made?
Marc Jacobs bags get manufactured in China. However, the leather used is brought from Italy. The leather used in most of the Marc Jacobs bags is Saffiano leather. This leather is made exquisitely by Italian craftsmen.
Why is Marc Jacobs so popular?
Marc Jacobs, (born April 9, 1963, New York, New York, U.S.), American fashion designer renowned for his sartorial interpretations of trends in popular culture, perhaps most notably his “grunge” collection, which was credited with launching the grunge look of the 1990s.
Is Marc Jacobs still in fashion?
Today, Jacobs is no longer part of New York Fashion Week. He has staged two shows at the New York Public Library — the first in June 2021 and the second on Monday night — that reflect a post-pandemic reality for him.
When was Marc Jacobs popular?
90sFrom Nirvana-obsessed teenagers to pop icons like Olivia Rodrigo, the 90s fashion dream still reigns supreme. But what some may not know is that the original 90s grunge aesthetic has one big thing in common with today's internet-driven fashion landscape – Marc Jacobs.
How do I send a return package?
0:191:31How to Return Mail - YouTubeYouTubeStart of suggested clipEnd of suggested clipIf you've already opened the package try to keep the original contents intact. Open packages requireMoreIf you've already opened the package try to keep the original contents intact. Open packages require new postage.
How do I return a product?
The 5 steps of a typical in-store product return processStep 1: Verify product returns request. ... Step 2: Create a return request. ... Step 3: Process payment & complete return. ... Step 4: Complete in-store product returns. ... Step 5 (optional): Return item to inventory.
How long do I have to return an item bought online?
When you buy an item online, by law, you have 14 days to return it. And that's 14 days from when it arrives. That's because under the Consumer Contracts Regulations, you have the right to see a product in its actual form (rather than just simply a photograph) before making your final decision.
How long does it take for Marc Jacobs to ship?
within 1 to 2 business daysMost merchandise will ship within 1 to 2 business days after your order is received. Expedited orders must be placed by 1pm EST to be shipped the same day on all business days. Expedited orders placed after 1pm EST will ship the next business day. Business days are Monday - Friday, excluding Federal holidays.
Can I cancel a Marc Jacobs order?
To cancel your pre-order, please call us at 877-707-6272 or email our Customer Service. Please note: once your pre-order item has shipped, we are unable to cancel or make changes to your order. When you receive your order, check your packing slip for our return policy and process.
What does Completed order status mean?
When an order is marked as Completed, this means that we have processed the order, labeled your package and handed it to the shipping carrier – in other words, the fulfillment part of the order is now complete. Having your order marked as Completed does not mean that your package has arrived.
Can I wash my Marc Jacobs tote bag?
If you are wanting to maintain your tote bag aesthetic, caring for it and keeping it clean is key. If you have one of the canvas Marc Jacobs totes, you'll want a small bristle brush and either some fabric detergent or fairy up liquid. Mixing it with water, make a soapy solution.
How long does it take to return a Marc Jacobs item?
For purchases in Marc Jacobs United States retail stores, the return policy is as follows: Returns will be accepted within 30 days of the date of purchase, with a receipt and in original condition and packaging. The item must be returned directly to the store, returns by post courier are not accepted.
How to contact Marc Jacobs?
If you believe your item is defective or has been damaged en route, please contact a customer service representative at 877-707-6272 or via email at customerservice@marcjacobs.com, available 24 hours a day.
How long is Marc Jacobs warranty?
Marc Jacobs bags and leather goods warranty: Marc Jacobs will provide a one-year warranty from the date of purchase. Your item must have been purchased from an authorized Marc Jacobs Vendor. Exemptions/Exclusions/Disclaimer: Final sale items cannot be repaired or replaced.
How does Marc Jacobs secure their credit card information?
Marc Jacobs uses secure server software over a Secure Socket Layer (SSL) line to protect credit card information. All personal and credit card information is encrypted so that that it cannot be read as it travels to an ordering system. Once it is received, it is stored in a location not accessible via the Internet.
What is Marc Jacobs?
With Spring 2016, Marc Jacobs is the first designer fashion house offering unique, original fashion and accessories at varying price points. The newly-expanded Marc Jacobs brand brings clarity of voice and aesthetic, reflecting Marc's love for mixing the everyday with the extraordinary.
Does Marc Jacobs warranty wear and tear?
Items that show excessive Wear and Tear are also not eligible for warranty. Proof of purchase is mandatory. If your item was purchased at a Marc Jacobs store or from an authorized retailer: online or offline, please contact the store in which you purchased your item for warranty and aftercare. Watches Warranty.
Who is Marc Jacobs?
Marc Jacobs is the fashion designer renowned for breaking the rules when it comes to creativity, so it's no surprise that his makeup vision is also a little on the wild side.
Is Marc Jacobs vegan?
Not all of Marc Jacobs Beauty products are vegan-friendly, but some are made without animal-derived ingredients or by-products and are suitable for vegans. Where applicable, this is highlighted on the product page.
